February **** to

Current

November **** to

January 2021

October 2019 to

November 2020

Summary

Hardworking and reliable individual. Offering great Customer Service, and Team Work. Highly organized, proactive and punctual with team-oriented mentality. Skills

Multitasking

Cleaning and organization

Food preparation

Administrative support

Customer service

Experience

Clark Resources

Harrisburg, PA

Member Services Agent

Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions. Helped members resolve account problems and navigate internal systems to handle routine needs.

Displayed strong telephone etiquette, effectively handling difficult calls. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Assisted members with online account access issues. Assisted members with PCP changes.

Assisted members with confirming their premium payments. Assisted members with questions and concerns about their EOB'S Assisted members with questions about their health plan benefits. Assisted providers calling in about members plan benefits. Assisted members with filing grievances and appeals and complaints. Assisted members by sending out requested forms/provider directories. Sympathized with members

Allowed members to vent

Provide excellent customer service skills to member. Clark Resources

Harrisburg, PA

CSR for Welcome Calls/Outbound Call Center Agent

Called new members to welcome them and to thank them for being apart of the Molina family.

Updated member demographic information

Updated member PCP request

Informed members of the insurance incentives and help lines. Tiny Learner's Early Learning Center

HARRISBURG, PA

Daycare Cook

Prepared healthy meals and served food in line with nutritional standards and safe handling guidelines.

Washed utensils, plates and chopping boards between tasks to avoid cross- contamination.

Prepared meals in alignment with quality standards and preferred techniques. Kept kitchen areas clean, organized and sanitized accounting to proper procedures. DONNAE CARTER

Harrisburg, PA 17109

717-***-****

ad3kpl@r.postjobfree.com

September 2014 to

December 2016

May 2013 to

May 2014

May 2005 to

April 2014

April 2002 to

April 2005

Followed guidelines for safe serving, appropriate temperatures, and proper presentation.

Made all meals in accordance with company standards and requirements. Prepared around 50 plates per day.

Maintained clean and orderly appearance throughout kitchen and dining area. Hamilton Health Center

Harrisburg, PA

Adult Medical Unit Secretary

Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.

Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.

Addressed, documented, and responded to incoming correspondences to address client queries.

Faxed, Copied, Scanned, Emailed confidential patient information. Conducted Meeting Minutes.

Sort Provider/Staff mail for my department and delivered to correct person. Pulmonary and Critical Care Medicine Associates

Harrisburg, PA

Check In/ Check Out Receptionist

Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

Answered and directed incoming calls using multi-line telephone system. Prepared, compiled and filed documents as well as reports presented to various parties.

Entered data in to keep records of Patients information. Processed payments and updated accounts to reflect balance changes. Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules. Verified patient insurance as well as updated any personal information such as patient demographics.

Hamilton Health Center

Harrisburg, PA

Adult Medical Referral Clerk

Scheduled and confirmed appointments.

Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.

Provided clerical support to all team members to improve office efficiency and enhance productivity.

Contact Specialist Offices to schedule patient appointments. Submit requested and in house referrals.

Interface with Doctors.

Contacted patient with Specialist appointment day and time and location information. Faxed Patient Scripts for diagnostic testings

Forwarded requested patient records to Specialist offices. Complete Insurance Referrals if needed depending on patient's insurance. Hamilton Health Center

Harrisburg, PA

Registration Clerk Specialist

Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.

Addressed all information updates by making changes to records in Patient's chart. Scheduled Patient appointments over the phone and at check out. July 2003 to

August 2004

July 1997 to

February 1999

June 2000

Updated any patient information including insurances if needed. Handled patient co-pays.

Conestoga View Nursing Home

Lancaster, PA

CNA

Responded to patient alarms and needs-assessment requests to identify course of treatment.

Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.

Documented patient intake and dietary requirements, also assisting with feeding and monitoring.

Documented activities and recorded information in EMR system. Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Delivered nursing assistance to residents in 446-bed long term care facility. Used mobility devices and electrical equipment to transport patients. Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.

Exhibited compassionate care and communication regarding issues surrounding death and dying.

Engaged with patient family and friends to provide courteous, efficient visit experience.

Documented information in patient charts and communicated status updates to interdisciplinary care team.

Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Managed and maintained patient rooms, shared-living areas and nursing stations. McDonald's

Lancaster, PA

Crew Trainer

Instructed new team members on correct procedures for all areas of operations. Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Evaluated client processes, employee performance and training progress to determine additional training needs.

Provided quality assurance of food.

Education and Training

J.P. McCaskey High School

Lancaster, PA

High School Diploma

HACC

Wildwood Campus (Harrisburg, PA)

Nursing Some College (No Degree)

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