Charity McIntyre

Summary

Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Skills

Managed call flow with up to 50 calls in queue per minute.

Exceeded corporate target for customer satisfaction for 6 months in a row.

Multi-tasked with different troubleshooting and billing systems on up to 2 screens at 1 time.

Highlights

High customer service standards

Strong organizational skills

Service solutions expert

Active listening skills

Strong problem solving ability

Courteous demeanor

Troubleshooting skills

Energetic work attitude

Telecommunications knowledge

Telephone inquiries specialist

Proficient in customer account software

Customer service expert

Service solutions expert

Telecommunication skills

Employee relations specialist

Adaptive team player

Devoted to providing superior customer service

Creative problem solving

Experience

Convergys Saint Louis, MO

Customer Service Representative/Tech Support August 2013 - September 2016

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames.

-US Bank

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-Comcast

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Prior Authorization Representative

January 2012 to July 2013

Express Scripts - Saint Louis, MO

Answered inbound calls within a fast-paced call center in regards to authorizing prior medical coverage for insured patients and clients.

Customer Service Representative

March 2011 to December 2012

Macy's Call Center - Saint Louis, MO

Assisted customers with setting up wedding registrars. Provided excellent customer service to customers in regards to adding items to their registrar. Addressed customer service inquiries in a timely and accurate fashion.

Education

Associate of Arts: Psychology, 2016

University of Phoenix - Phoenix, AZ, USA

Currently enrolled in online courses to obtain a degree in the field of Psychology.

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