Call Center Front Desk

Marlene Morriston

Arlington, TX ***** 469-***-**** *******.***********@*****.***

Professional Summary

Retail Management: 6 years

Property Management/Tax Credit: 6 years

Underwriting/Account Management: 4 years

Convenience Store Management: 2 years

Hospitality: 2 years

Call Center: 2 years

Skills

Administrative Skills

Verbal and Written Communication

Budgeting and Cost Control Strategies

Vendor Partnerships

Recruiting, Hiring and Retention

Coaching and Mentoring

Supervision and Training

Leadership

Work History

Self-Employment: 2021-Current

Uber Eats, Door Dash, InstaCart, GoPuff, Favor, Courial, Lyft

Assistant Community Manager, 08/2022 – 03/2023

Vue Live Oak Apartments – Dallas, TX

Produced reports about community activities to keep owners, directors and property managers informed.

Worked with maintenance staff to complete timely repairs and enhancements.

Collected rental payments from residents and kept meticulous records of delinquent accounts.

Handled all tenant issues, leases and effectively scheduled appointments, showings, move-ins and move-outs.

Retail Merchandiser, 11/2021 - 01/2023

Driveline – Arlington, TX

Developed relationships with key store personnel to support proper product placement and visibility.

Organized and maintained displays to achieve clean and appealing product layouts.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.

Front Desk Team Lead, 12/2021 - 08/2022

Marriott – Arlington, TX

Maintained clean and organized front desk areas to uphold polished company image.

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Trained and supervised employees on office policies and procedures.

Store Manager, 06/2021-09/2021 (Relocated to TX)

Seven Eleven – Kansas City, MO

Managed inventory control, cash control, and store opening and closing procedures.

Hiring, training, and mentoring new staff members.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Store Manager, 08/2018 - 10/2021

Dollar General – Kansas City, MO

Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.

Rotated merchandise and displays to feature new products and promotions.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Area Manager, 01/2016 - 08/2018

Big Lots – Kansas City, MO

Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.

Managed inventory control, cash control, and store opening and closing procedures.

Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.

Rotated merchandise and displays to feature new products and promotions.

Property Manager, 01/1998-08/2018

Trust Property Management & Cohen Esrey

Maintained and managed a strict budget for project management at Cohen-Esrey, to sell the property for the government. Successfully, cleaned, remodeled, and leased a small high rise which sold within 1 year of management.

Marketing of properties, budget forecasting, staffing, contacted and negotiated with vendors, created, and oversaw community relations. Extensive background in customer-oriented service operations and business development, including sales, marketing, promotions, and cost control.

Education Associate of Applied Science: Health and Wellness Wright Career College - Overland Park, KS

Bachelor of Arts: Business and Human Resources DeVry University - Overland Park, KS

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