Desk claims adjuster

Priscilla A. Rhinehart

**** ******* * ******, ** 71417

Phone: 318-***-**** ******************@*****.***

Objective Payroll/Accounts Payable/Receivable/ clerk seeking position with an established, respectable company. Strong payroll, bookkeeping and accounting skills with record keeping and clerical skills. I wish to fulfill a position that will enhance my work abilities with the potential for advancements. I am a very detail oriented and organized person with a strong work ethic.

Ability Summary I have run a large office and several projects simultaneously. Customer liaison, telecommunications, ordering inventory and supplies. I also helped our project manager with preparing job sheets and O&M manuals along with anything else he required. A/P, A/R, payroll, bank reconciling, petty cash, & credit applications. I am self motivated and anytime someone needs help I am more than willing to help them in my free time.

Employment History

Desk Adjuster 06/2022

Pilot Catastrophe

Mobile, AL

Duties including but not limited to;

Investigating, evaluating, negotiating, and settling claims

Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages

Contacting customers by telephone, written correspondence and/or various electronic media

Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment

Supporting our customers through personalized, caring, and simple interactions

Payroll Clerk 10/2018-05/2022. The Town of Colfax 1208 Main St. Colfax, LA

Duties including but not limited to; maintaining payroll information by collating, calculating and entering payroll data in Quickbooks.

Updating payroll records by entering any changes to employee information or benefits such as job title changes, exemptions and saving deductions.

Preparing reports that include summaries of earnings, tax deductions, leave, and non-taxable wages.

Call in 941 tax information weekly.

Calculating payroll liabilities by determining employee taxes, including federal and state income and social security tax.

Resolving payroll discrepancies and answering any employee payroll queries

Maintaining all payroll operations according to company policies and procedures.

Submitting retirement information and making payments to MERS and MPERS.

Accepting utility payments from citizens. Preparing bank deposits for utility payments.

Issuing building permits for remodels and new mobile homes to be moved into city limits.

Issuing occupational license for new and existing businesses.

Submitting retirement information and making payments to MERS and MPERS.

Licensed Sales Producer P&C/CSR 02/2017-10/2018 American Delta Insurance 5401 B Jackson St. Alexandria, LA To assist customers with payments, billing inquiries, eligibility, coverage's, policy changes, transfers, and claim submissions. Maintaining the current book of business and making sales calls to obtain new business.

Scheduler 10/2016-02/2017 Freedman Clinic Natalie Browning

Perform all scheduling duties for patients wanting services across the organization; Select accurate medical records for patient safety and schedule appropriate procedures based on physician orders; Provide proper patient instructions, pre-registering patients, obtaining and validating demographic and insurance information, and providing excellent customer service.

Licensed Sales Producer P&C/CSR 12/2015 - 09/2016 Allstate 6501 Coliseum Blvd, Alexandria, LA To assist customers with payments, billing inquiries, eligibility, coverage's, policy changes, transfers, and claim submissions. Maintaining the current book of business and making sales calls to obtain new business.

Quality Control/Utility Operator 01/2015 - 10/2015 Paperworks Packaging

Group

8800 Sixty Rd, Baldwinsville, NY

Utility

Administration Clerk 09/2014 - 01/2015 REMEDY INTELLIGENT

STAFFING INC 13412 WEST STAR DRIVE, SHELBY TOWNSHIP, MI Utility

Got hired on permanent with Paperworks Packaging Group

Inside Sales 01/2014 - 04/2014 Rexel 14951 Dallas Pkwy, Dallas, TX Lead team in all SAP functions such as, exchanges and repairs, credits and returns, turning quotes into orders, expediting requests. Maintaining the POV (purchase order variance) Queue Run open order reports for all inside salespeople and assist them in expediting. Assist new Branch Services Manager in manifest processing become team lead in all Eclipse functionality.

As well as performing the same duties as my previous title of Branch Ops Manager until a Service Manager could be hired.

Branch Operations Manager 05/2003 - 01/2014 Rexel 14951 Dallas Pkwy, Dallas, TX Duties included but not limited to processing of vendor and expense invoices; working any and all discrepancies with vendors and customers. Monthly reconciliation of 2 company purchasing cards, processing shipping manifest, POV (purchase order variance) Queue and all other queues reconciling daily sales and making bank deposits. Freight report; ensure all incoming and outbound freight was charged to correct customer or vendor, working all IBT (internal branch transfer) discrepancies, processing customer payments, ensuring all employees followed the company OPX standards and gave employees all new and updated OPX standards. Maintaining daily and month end reports Month-end processing credits and returns for customers and vendors. Preparing for yearly audits, working quarterly and yearly physical inventories. Inventory adjustments as needed and accounting for any discrepancies in inventory. Also performed warehouse manager role when needed and purchasing agent as needed.

Education:

1/1994 Obtained GED from Jefferson Parish School Board

Take pride in all my work

Punctual

Learn fast and easy; more of a hands on person

Organized

Self motivated

Follows instructions

Helps others when needed

Likes to teach others new things

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