Project Manager Management

Deborah L. Croteau

Raymond, New Hampshire ***** 603-***-**** **************@*******.*** linkedin.com/in/debbiecroteau

Seasoned Project Manager with Extensive Experience Cross-Industry

Qualifications Summary

Client-centric and outcomes-oriented Project Manager with a history of heading business-critical initiatives and guiding cross-functional teams cross-industry using an agile approach/waterfall methodology. Decisive performer recognized for capacity to juggle multiple responsibilities simultaneously, consistently attain established benchmarks, regularly meet aggressive deadlines, and learn/lead through ambiguity. Exceptional interpersonal, organizational, presentation, relationship-building, and situational problem-solving skills with a confirmed ability to anticipate issues, present complex subjects with data and clarity to drive decisions, and develop and implement innovative solutions while fostering creativity, synergy, and collaboration. Equally comfortable working independently to meet established goals, as well as cooperatively, as part of a team, to drive results/success. Superior written and oral aptitude with a strong attention to technical detail, metrics, and data analysis.

Core Competencies

Project Management

Multiple PM Methodologies

Resource/Budgetary Administration

Operational Planning/Leadership

Varity of PM Tools sets

Expense Control/Cost Management

Business Analysis & Integration

Client Relationship Management

Scheduling/Requirements Planning

Business Practice Enhancement

Vendor/Subcontractor Relations

Team Building/Team Leadership

Process Innovation/Optimization

Risk Assessment/Risk Mitigation

Quality Control/Best Practices

Multidisciplinary Collaboration

Data Research/Collection/Analysis

Project Documentation/Reporting

Education

Bachelor of Arts (BA) in Business Administration - Boston College, Chestnut Hill, Massachusetts

Project Management Experience

HighRes Bio Solutions Raymond, NH 2023 - 2024

Techinical Project Manager II

Oversee PMO PM for company implementation of ERP Software:

Data Migration of existing projects.

Requirement gathering from Project managers to help define the functionality to be delivered by new ERP System

Creating Training documentation using software to record and edit.

Responsible to Trainer of End User on new ERP system

Oversee Hardware Customer Projects:

Manage,timelines, schedules, and work breakdown structure for projects.

Communicate project status, progress on deliverables, and risks/issues to stakeholders in a timely manner.

Conduct all project management tasks to ensure schedule, cost, and quality goals.

Interaction with Procurement Manager, Commissioners, Service Delivery Engineers, Resource Scheduler on project to achieve smooth customer implementation.

Project Meetings with customer including but not limited to Project kickoff calls, weekly status meetings, UAT scheduling.

Consultant, Spyglass Raymond, NH 2022 - 2023

Sr. Project Manager, TPX Inc.

Oversee a variety of internal product projects, varying in length of time,

Employ an agile and waterfall approach to Project Management to achieve a mutually desirable outcome.

Develop project plans, schedules, and work breakdown structure for projects.

Communicate project status, progress on deliverables, and risks/issues to stakeholders in a timely manner.

Conduct all project management tasks to ensure schedule, cost, and quality goals.

Deborah L. Croteau Resume Page Two

Project Management Experience (Continued)

Interaction with Product Manager and Owners on project to achieve product introductions, updates and changes,

Microsoft Project plans created from scratch and from templates.

Worked to create Microsoft Project templates to be used as uploads into Smartsheet during transition.

Consultant, Insight Global Raymond, NH 2020- 2022

Sr. Project Manager, Yorktel

Oversee a variety of external projects, varying from six to 24 months in length, including a large, 50-room construction install, small/large equipment refresh, and small office/conference room AV hardware installations for multiple customers.

Employ an agile and waterfall approach to Project Management to achieve a mutually desirable outcome.

Develop project plans, timelines, schedules, and work breakdown structure for projects.

Communicate project status, progress on deliverables, and risks/issues to stakeholders in a timely manner.

Conduct all project management tasks to ensure schedule, cost, and quality goals.

Interact with supplier community to procure necessary infrastructure and tools.

Collaborate with cross-functional teams i.e., architects, software engineers, developers, and technical leads to ensure timely project delivery.

Coordinate project-related activities within multiple departments including Engineering, IT, Cloud Services, Sales, and Managed Services.

Microsoft Project plans created from scratch and from templates.

Worked to create Microsoft Project templates to be used as uploads into Smartsheet during transition.

Sr. Project Manager, Frontline Education

Spearheaded multiple, external projects simultaneously, varying from six to 18 months in length, for a leading provider of people-centered software specializing in K-12 school districts; worked remotely with clients to help organizations through long-term systems implementations of Enterprise Resource Planning (ERP) and HRMS software.

Provide detailed service estimates and produced statements of work. Created MS Project Plans

Facilitated Discovery Workshops to aid customers with system design and reporting needs.

Supported vendor management requirements for customers with on premise, hosted, or cloud environments.

Developed new business processes for internal use; helped customers embrace change successfully, while minimizing the cost and maximizing the efficiency of the change process.

Digital Prospectors 2019 to 2020

Sr. Project Manager, Takeda Pharmaceuticals

Worked within the Global Supply Chain ‘Strategy and Systems’ department on the Business Process Redesign Integration Project to merge Takeda Company with Shire Company.

Worked on actions and tasks related to the implementation of L-Shire supply chain processes within the Takeda instance of SAP.

Supported integration projects (conducted on a country-by-country schedule) at the global level; worked closely with supply chain functional leads, IT business partners, functional business experts (super users), IT analysts, and the Project Management Office.

UNIT4 Business Software Manchester, NH 2012 - 2019

Project Manager

Managed up to ten external projects simultaneously, ranging from $100K to $1.2 M and varying four to 18 months in length, for a leading provider of people-centered enterprise software for services organizations; worked onsite and remotely with clients to help organizations through long-term systems implementations of Financial, Reporting, ERP, Time & Expense, Human Recourses, Payroll, and Higher Education software.

Supported clients through the full implementation lifecycle including business analysis, project planning, kick-off, resource management, systems implementation/configuration, quality assurance (QA), and training using PMI methodology for both on site and cloud deployments.

Provided detailed service estimates and wrote statements of work.

Deborah L. Croteau Resume Page Three

Project Management Experience (Continued)

Facilitated requirements gathering workshops; helped customers with the design of customized system and reporting needs including financials, compliance, payroll, and HR.

Supported vendor management requirements for customers with on premise, hosted, or cloud environments.

Built new business processes for internal use; helped customers embrace change successfully, while minimizing the cost and maximizing the efficiency of the change process.

Mentored junior project managers; provided ongoing training, leadership, direction, and support.

Microsoft Project plans created from scratch and from templates.

Collaborated in creating new Microsoft Project templates used across PMO on all projects.

HP Invent/Compaq Computers Andover, MA 2002 - 2011

Project Manager/Business Operations Manager II

Directed and administered multi-million-dollar projects throughout the United States, Canada, and Latin America for the world’s largest information technology company; provided consultation and leadership to regions around the globe, in different time zones, for on time delivery.

Spearheaded numerous materials planning projects in the fully integrated global parts supply chain end-to-end inventory management system for HP and Compaq’s global inventory supply chain operations; consistently met all milestones on time and under budget.

Led up to three diverse project teams simultaneously; implemented projects to optimally balance growth for the business while maintaining the best inventory-driven costs.

Developed, planned, and managed daily activities for extremely complex projects and programs with broad scope, high-impact, and long implementation timeframes; oversaw work plans, resource requirements/allocation, schedules, and priorities and coordinated with/represented all impacted departments.

Created, optimized, and executed new processes, systems and required tools for business planning and project completion; worked at regional and global levels to provide operational support throughout all project phases.

Managed the entire project lifecycle including planning, timelines, milestones, schedules, stakeholder management, and budget administration; held dual accountability to the project teams and stakeholders throughout the lifecycle of the assigned projects.

Analyzed, defined, and optimized business processes to measure and drive improvement.

Managed User Acceptance Testing (UAT) processes including co-authoring test scenarios/scripts with the deployment team, training end-users in testing processes, and supervising the reporting and logging of defects.

Trained both deployment teams and end users on new processes, systems, and testing; played an instrumental role in the development of training material.

Created and tracked all supporting documents in accordance with project management practices.

Served as a liaison between Business Operations and IT Departments; assessed business risks and needs, recommended appropriate solutions, and resolved escalated test-related issues.

Professional Development

Business Ethics ITIL Training Negotiations

Project Management Institute (PMI) Certification Courses in each PMBOK discipline

Technical Expertise

Microsoft Office Suite Click Commerce Planning System Scribe Smartsheet

Confluence Jira SAP Business Warehouse Reporting SAP R3/R4 Service Now IFS Vision

Organizations/Memberships

Project Management Institute (PMI)

References furnished upon request

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