Amanda McClellan

Muncie, IN *****

ad3koe@r.postjobfree.com

765-***-****

WORK EXPERIENCE

Uber Driver

Uber Technologies, Inc. – Muncie, IN

August 2021 - present

• Communicate with passengers and transport to and from desired destinations.

• Maintain vehicle and provide excellent customer service.

• Follow navigational directions from GPS, calculate fare, and execute administrative tasks as required.

Program Coordinator

DSA, Caregiver - Anderson, IN

January 2020 to April 2020

•Oversaw and maintained client files in compliance with HIPPA and company standards.

•Developed, implemented, a maintained individualized service plans for people with developmental disabilities.

•Networked with other agencies/departments providing services to shared clients in order to provide

person-centered care.

•Trained, scheduled, provided support and supervision for 25+ direct support professionals in 2 group homes.

•Provided direct care daily in 2 group homes after Covid-19 shut down to best ensure health and safety of clients and employees.

Direct Support Professional

ResCare - Muncie, IN

September 2019 to February 2020

• Deliver individualized training and care for residents in compliance with healthcare team guidelines.

•Promote independence in daily living and activities.

•Maintain documentation in compliance with company procedures.

•Operate facility’s vehicles in compliance with company policies and governmental statutes.

Program Director

Indiana Mentor - New Castle, IN

April 2019 to August 2019

•Oversaw and maintained client files.

•Followed policies and procedures to investigate reportable events outlined by the state.

•Prepared incident reports for submission, including follow up procedures, to BDDS.

•Evaluated the work of staff to ensure that programs were of appropriate quality and resources effectively.

•Participated in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.

QDDP

Help at Home - Muncie, IN

December 2016 to February 2019

•Oversaw and maintained client files.

•Evaluated the work of staff to ensure that programs were of appropriate quality and resources were used effectively.

•Participated in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.

•Prepared and maintained records and reports, budgets, personnel records, and training.

Medical Records Technician

SouthernCare Hospice - Muncie, IN

November 2016 to January 2017

• Compiled, processed, and maintained medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system.

Bartender

Heorot Pub and Draught House - Muncie, IN

July 2002 to July 2012

•Worked 40 plus hours weekly on-call shifts only.

•Performed opening and closing procedures.

•Stocked coolers and prepped kitchen for start of business day

General Education Instructor, campus and online

Antonelli College - Hattiesburg, MS

June 2010 to July 2011

•Managed 125+ students in 6-9 classes quarterly.

•Developed original lesson plans, activities, and projects for English, business, resume writing, and public speaking courses.

•Incorporated Microsoft applications, social media, and applicable technology into every class.

•Awarded "Instructor of the Quarter"

•Exceeded scoring goals consistently on quarterly student satisfaction surveys.

•Mentored and collaborated with new or less-experienced instructors.

Librarian and General Education Instructor

Harrison College - Muncie, IN

April 2006 to June 2009

•Established first on-site "Resource Room" approved under new accrediting body standards.

•Analyzed budget and accreditation standards to purchase, catalog, and shelve required research and reference materials.

•Appointed to Education Committee which established and enforced employee and student policies and procedures.

•Evaluated other instructors to identify training and development needs.

•Presented faculty in-services introducing teaching trends and improvement techniques.

Technology Instructor

Delta College - Slidell, LA

August 2005 to September 2005

•Taught 7 technology based courses.

•Created unique lesson plans and projects based on Microsoft applications and technology uses.

•Worked with corporate to track displaced students after Hurricane Katrina.

•Developed alternative methods of delivery and evaluation in order for each student to receive quality training and instruction despite circumstance.

Adjunct Instructor

Indiana Business College - Muncie, IN

January 2004 to July 2005

•Taught English, business and medical office procedures, document writing, and medical terminology.

•Collaborated with Career Services to guest lecture in current resume trends, cover letter writing, interview techniques, and career planning.

•Managed a 142-student load in 7-9 classes each quarter.

•Maintained above average student retention rates each quarter.

•Named "Instructor of the Quarter" and earned various awards and achievements.

Project Coordinator

Pathway to College - Richmond, IN

August 2002 to July 2003

•Served as liaison between Richmond Vocational High School students and Indiana State Pathway to College employees and analyzed student data to determine program eligibility.

•Assisted eligible students in outlining skills, course requirements, college degree goals, admission requirements, and financial aid information.

English Instructor

Southeast College of Technology - Metairie, LA

July 2001 to May 2002

•Recruited to consult on the creation and launch of general education curriculum.

•Assigned to teach 8 of 9 newly created English courses.

•Created and maintained reference materials and handouts adopted as English department standards.

•Developed writing reference and instructional materials adopted as campus-wide writing guidelines and standards.

•Maintained above average student retention rates consistently.

•Recognized quarterly for superior performance, high retention rates, and exceptional contributions.

EDUCATION

BA English (concentration in education)

University of Southern Mississippi

Hattiesburg, MS

May 1996 to December 1998

SKILLS

Exceptional writing and editing skills

Conflict management and resolution

Understanding of diverse communities

Technology and social media utilization

Staff development and employee training

Accurate, observant, and meticulous record keeping

Dedicated team player and community builder

Confident and professional public speaker

Customer Service (30+ years)

Cash Handling (30+years)

Administrative Support - answering phones, data entry

Documentation

Mental Health and Autism experience

Case Management

Microsoft Office

Management, problem solving

Core A and Core B training (4 years)

Medication Administration (4 years)

Contact this candidate