Customer Service Representative
Resume:
Seleshe Jones
Over * years experience as a Customer Service Representative is actively seeking a
position where I can optimize my problem-solving and organizational skills to contribute to increase customers satisfaction and to grow with company Loganville, GA 30052
*********@*****.***
• Attention to Detail.
• Active Listening Skills.
• Improving Customer Experience.
• Building Customer Loyalty.
• Positive Attitude.
• Helped tutor new customer service associates after hiring and during seasonal upticks.
• MS Excel, PowerPoint, Word
• Microsoft Office Skills
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Coordinator
Applebee's - Stone Mountain, GA
April 2018 to January 2023
Greet customer/ Take orders/ make sure my guest are satisfied
• Handled 13 tables daily
• Served meals
• Greeted guests
• Took food and drink orders
• Handle customer complaints following company policies and procedures;
• Monitor and maintain store inventory;
• Control product quality and on-shelf availability;
• Draft daily sales and inventory reports for upper management;
• Supervise and motivate staff to improve performance; Assistant Manager
Huey Magoo's - Loganville, GA
March 2019 to October 2022
• Assisting the manager in organizing, planning and implementing strategy
• Coordinating retail store operations
• Ensuring store schedules and objectives are met by employees
• Maintaining a safe and clean work environment
• Interviewing and recruiting new employees
• Providing training to employees
• Delegating tasks to employees
• Supervising, leading and motivating employees
• Reporting any problems or accidents to senior management
• Filling in for senior management in case of their absence
• Helping with monitoring and tracking operating costs, budgets and resources
• Creating reports, analyzing, interpreting and presenting data
• Working with clients
• Monitoring customer and client satisfaction
• Managing customer complaints and resolving their issues
• Assisting with procurement of inventory and supplies
• Supporting the general manager as needed
Customer Service Representative
Alorica - Atlanta, GA
February 2017 to March 2020
• MS Excel, PowerPoint, Word
• Microsoft Office Skills
• Time Management
• Interpersonal Skills
• Complaint Resolution
• Communication
• Patience
• Problem Solving
• Organizational Skills
• Critical Thinking Skills
• Decision Making
• Product Knowledge
• Cross Selling / Up-Selling
• Service-Based Selling / Telesales
Wharehouse Associate
Atlanta Food Bank - East Point, GA
August 2016 to June 2019
• You have a good understanding of general warehouse lingo. ...
• You are in good physical condition. ...
• You have the right credentials. ...
• You are comfortable with new technologies.
• You have a positive attitude and value teamwork.organizing stocks, inspecting goods, updating records, monitoring work performance, solving warehouse issues, maintaining inventories, and analyzing customer feedback
Cashier
Kroger - Covington, GA
June 2015 to April 2018
• Greet customers
• Resolve customer issues
• Stock shelves
• Clean isles with dust broom
• Put back groceries after customer don’t want them items
• Count drawer (beginning of shift and after shifts
• Bank drops if register over $300
• Resolved customer complaints
• Worked the cash register
• Answered guests' questions
• Assisted guests in finding items
• Assisted guests with returns and exchanges
• Greeted guests and customers
Shift Leader
Sonic Drive-In - Loganville, GA
January 2013 to September 2017
• Handle cash, credit, or check transactions with customers
• Scan goods and collect payments
• Ensure pricing is correct
• Issue change, receipts, refunds, or tickets
• Redeem stamps and coupons
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
• Make sales referrals, cross-sell products, and introduce new ones
• Resolve customer complaints, guide them, and provide relevant information
• Bag items carefully
• Greet customers when entering or leaving establishment
• Maintain clean and tidy checkout areas
• Keep reports of transactions
• Process returns and check to see if items are damaged
• Answer customers' questions and get a manager if answer doesn't solve the issue
• Bag, box, or wrap packages
• Provide excellent customer service to ensure satisfaction Education
Graduation/lash technician certificate in Lash technician Udemy online school - Loganville, GA
April 2019 to March 2021
Associate's in Medical Administrative Assistant
Ultimate Medical Academy-Tampa - Tampa, FL
March 2016 to August 2019
High school diploma in General Studies
John L Leflore Preparatory Acad - Mobile, AL
September 1995 to May 1999
Skills
• Multi-line Phone Systems (3 years)
• Cashiering (6 years)
• Customer service (5 years)
• Eyelash Extensions (7 years)
• Makeup Application (7 years)
• Retail Sales (2 years)
• Upselling
• Cash Handling (7 years)
• Active Directory
• Operating Systems
• Computer Networking (2 years)
• Dermabrasion
• Microsoft Windows Server (7 years)
Languages
• English - Expert
• Spanish - Intermediate
Certifications and Licenses
Lash technician
April 2019 to Present
• Applying lashes with adhesive
• Cleaning lash after 2 week period
• Making sure my customers are satisfied
• Keeping my utensils clean and sanitize
•
Licensed lash technician
July 2018 to Present
Makeup Artist
July 2021 to Present
1. Stay professional.
2. Always ask permission and respect
3. Patience.
4. Tact.
5. Excellent communication/interpersonal skills.
6. Excellent critical thinking skills.
7. Ability to work under pressure.
8. Ability to work with tight time constraints.
9. Ability to assess customer needs.
10. Ability to evaluate customer satisfaction.
Esthetician License
Contact this candidate