Safoora Hussain

Toronto, ON M*S *C* 647-***-**** ad3knm@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over10 years of experience in various administrative roles

Strong computer skills, with competency in MS Office including Outlook, Excel, and Word

Committed to providing excellent customer service and finding solutions for clients

High-level organizational skills used to follow company policies and procedures

Results-oriented worker, with strong problem-solving skills

Ability to maintain the high level of professionalism and confidentiality

Dedicated team player, able to maintain positive interactions with all levels of staff

PROFESSIONAL EXPERIENCE

SI Systems

Junior Underwriter,

(Contract), Toronto, ON Feb. 2023 - Feb. 2024

Provided underwriting support, and assisted engineering services team in the processing of equipment breakdown business, and inspection requirements

Processed various underwriting transactions within assigned authority including endorsements, renewals and new business

Data entry to the RTM system

Filed, scanned, and photocopied underwriting materials

Analyzed reports to determine adequate exposure and loss rating

Negotiated renewal terms for the retention of business

Utilized loss control and risk management practices in the underwriting process

Responded to inquiries from brokers regarding modification to policy files in a prompt and efficient manner

Travelers Canada

Insurance Specialist,

Oakville, ON Apr. 2020 - Feb. 2023

Setup Brokers using broker codes for brokers’ access on Travelers Portals

Provided User IDs and Password Change instructions for New Users once setup

Checked and corrected broker access issues on Travelers Portals by checking Users setup

Setup broker codes for EDI and EDOCS downloads

Investigated and resent the missing downloads to brokers

Kept up-to-date on regulatory changes, guidelines, etc. and other ongoing training

Travelers Canada

Underwriting Assistant,

(Contract), Toronto, ON Dec. 2019 - Mar. 2020

Worked on Master List of brokers information relating to master-codes and sub-codes

Investigated and checked if all brokers are set up for EDOCS in all systems

Worked with sub-codes and master-codes to update all Excel spreadsheets including Master List for download information

Corrected any errors; ensured all information is accurate for downloading of EDOCS and turning print off for paper copies of policies or correspondence

Travelers Canada

Insurance Specialist,

(Contract), Oakville, ON Aug. 2019 – Nov. 2019

Performed data entry by inputting transactions for insurance policies, e.g., New Business, Changes, Cancellations and Renewals, Quotes,etc. in PMS (Policy Management System)

Reviewed, analyzed, selected, rejected and priced insurance risks referred by brokers and internal staff within delegated authority levels

Obtained necessary information from brokers/insured's to process transactions in a timely manner

Corrected processing errors

Made underwriting decisions within delegated underwriter authority level

Workplace Safety Insurance Board

Claims Document Specialist,

(Contract), Toronto, ON Dec. 2018 - Mar. 2019

Opened claims received by fax on the KOFAX system

Data Entry of various claims forms and documents

Validated claims received and attached to appropriate files electronically

Ensured completeness and accuracy of documentation received from healthcare providers

Northbridge Financial Corporation

Claims Support Representative -Accident Benefits,

(Contract), Toronto, ON Mar. 2017 - May 2018

Sent out Accident Benefit Packages to claimants for Claims, prepared

Correspondence using MS Word and MS Excel to accompany the AB package

Made payments of Accident Benefits Invoices using Claims Plus software

Processed Approvals/Denials of OCF-18, OCF-23 (Ontario Claim Form) Treatment Plans

Processed and sent out OCF-25 (Notices of Examinations) to claimants and lawyers

Provided claims support to Accident Benefits Team and Adjusters

Processed CNR (Clinical Notes Records) requests and handled requests to order Decoded OHIP Summary

LMF Group

Case Coordinator,

(Contract), Thornhill, ON Jul. 2015 – Jan. 2017

Screened new business applications and entered on W-Insurance and Virtgate systems

Ordered underwriting medical requirements according to age and amount of insurance

Submitted all applications to insurance companies for Term, Whole Life, Universal Life, Conversions, Replacements, Critical Illness, Disability and Long-Term Care Insurance

Liaised with insurance companies for pending cases and advised agents for status of applications

Murray Tenebaum Insurance

Administrator, Toronto, ON Jul. 2009 – Jul. 2014

Data entry of new business applications on system to specified format, resulting in instant receipt of data online which greatly reduced timelines in the initial processing stage of insurance applications

Checked for accuracy for medicals required according to age and underwriting requirements chart for new business life and health insurance applications

Ensured all insurance software is up-to-date, created illustrations (quotes) for agents for various types of individual insurance plans available by customizing plans according to client’s needs

Resolved customers concerns in a positive and professional manner

Ensured Brokers had current E&O coverage and active Broker Licence in Province

Prepared Broker Contracting Packages

EDUCATION

Principles & Practice of Insurance, Insurance Institute of Canada - Course one successfully completed

Diploma, Computer Business Applications Specialist – 2008 – Everest College, Toronto, ON

Diploma, Computer Applications – 2000 – Academy of Learning, Mississauga, ON

George Brown College, Computer Programming – 1982 – 1984

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