Lorenzo Southall

Customer Service Agent

Middleton, WI 53562

ad3kmj@r.postjobfree.com

+1-608-***-****

I am use to working in a fast pace call center environment. Authorized to work in the US for any employer

Work Experience

Patient/Provider Tele Specialits

HealthGrades Medical Support - Middleton, WI

January 2022 to November 2022

Provide and obtain information to patient and providers. Shipping and Receiving Clerk

FedEx Office - Middleton, WI

October 2020 to January 2021

Benefits Specialist

MAXIMUS, Inc - Middleton, WI

December 2019 to May 2020

I duties included answering question over the phone about HMO and medicaid. Customer Service Representative

Humana - Middleton, WI

September 2018 to November 2019

My daily duties included taking inbound calls and explaining to customer theirs rights concerning medicare.

Inside Sales Representative

Exact Sciences - Middleton, WI

October 2017 to August 2018

My daily duties and responsibilities were to received inbound and make outbound calls to current and/ or medical clients with the intent on creating a positive representation of the company while providing and high level of customers and promoting sales of company's services and their products. Daily use and proficiency of

company's Customer Relationship Management tools were essential in this position. Daily, weekly and monthly metric goals, including daily average talk times were a crucial part of my responsibility and success.

Phone fundraiser

MDS Communications - Oshkosh, WI

December 2016 to October 2017

Fundraising for Non Profit organizations. My primary responsibility was call current or potentially new donors for political organization. Daily calls usually exceded 80 to 100 calls each day. Theses calls were scripted and impromtu depending on the direction of the call, with the goal of soliciting a donation in different increments. Inside Sales Representative

Continental Mapping Consultants

March 2014 to August 2016

In this inside sales role, with the assistant of a Customer Relations Management, record daily conversation with potential project customers I was calling on the phone, If possible to set up a meet and greet phone interview with the decision maker, to talk about current and potential upcoming projects, both companies could mutually benefit by working on together.

Inside Sales Representative

Bergstrom Automotive Company - Madison, WI

February 2009 to June 2013

Consistently exceed sales quotas and seek out products that match customer preferences

Work with existing customers who may be looking to upgrade and use opportunity to explain best features and benefits by suggesting financing

Proficiently complete and submit all paperwork and maintain knowledge of current and upcoming financing options.

Fully explain additional available product and service selections in order to give a higher level of customer service and follow up with potential customers to answer questions and encourage return visits.

Check with customers after sales to ensure satisfaction. Use Internet and email inquiries to contact new and existing customers to check on their vehicle needs.

Education

High school or equivalent

Skills

• Customer Service

• Cold Calling

• Selling

• Call Center

• Telesales

• Inside Sales

• Customer Relationship Management

• Salesforce

• Relationship Management

• Upselling

• Fundraising

• B2B Sales

• Business Development

• Telemarketing

• Outside Sales

• E-Commerce

• Negotiation

• Project Management

• Outbound Sales

• Account Management

• Marketing

• CRM Software

• Presentation Skills

• Sales Management

• Sales Support

Certifications and Licenses

Driver's License

Assessments

Call Center Customer Service — Familiar

September 2019

Applying customer service skills in a call center setting. Full results: Familiar

Work Style: Reliability — Completed

June 2020

Tendency to be dependable and come to work

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate