Project Management Senior Administrative

Project Management

Database Management

Travel & Expense Management

Content Development

Process Improvement

Excellent communication skills

Scheduling Management

Communications Strategist

Enterprise Resource Planning

Seneca Resources, LLC

Senior Administrative Analyst

Client: Department of Energy (DOE) Office of Weatherization and Intergovernmental Program (OWIP), State Energy Program (SEP)

Proven analytical, quantitative and critical thinking abilities to determine functional requirements by building several Microsoft Excel business models that incorporated advanced features such as sensitivity tables and scenario analyses.

Worked independently in designing effective Microsoft PowerPoint slide decks consistent with creating designs, layouts, and formatting presentations with the focus on creating graphs, tables, and figures. Facilitated and participated in planning sessions discussing mission critical tasks, including document analysis, formulating policy updates and program guidelines to ensure deliverables are appropriately reflected in the department's strategic and management plan.

American Federation of Teachers - Membership, Data & Analytics Administrative Coordinator

Defined meeting data and logistic requirements using JIRA software to ensure performance commitments were met.

Responsible for supervising project workflow and liaison with clients effectively through flexible work management tools such as Smartsheets, Trello, Slack and LucidCharts on project specifications, timelines and general queries.

Coordinated complex Cvent monthly committee meetings involving 50-100 participants, including global attendees, and livestream production, remote location arrangements, and senior executive accommodations. Managed SAP Concur Travel and Expenses (T&E) travel arrangements to create travel reports and process departmental expenses.

Provided routine technical support for the internal MD&A ticketing system by gathering and analyzing concerns while confirming the validity of the issue, seeking for known solutions and providing member results. Oct 2023 - Jan 2024

Jan 2019 - Sept 2019

+240-***-**** · ***************@*****.***

White Plains, MD 20695

http://www.linkedin.com/in/ayanna-fletcher

Ayanna Fletcher

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

D.E Shaw & Associates, PC

Senior Administrative Analyst Feb 2017- Oct 2018

Client: U.S. Department of Veterans Affairs (VA), Veteran’s Health Administration

(VHA) Telehealth Services

Provided technical writing, project management methodologies, and best practices presenting logical information in a concise manner to VA leadership, VHA field staff, clinicians, and Veterans. Applied continuous process improvement to the development of technical manuals meeting all VHA Telehealth criteria while adhering to strict quality control standards. Interviewed technical subject-matter experts (SMEs), program managers, task leads, and other technical personnel for data collection to develop all training checklists and manuals. Coordinated and organized monthly, bi-weekly, and weekly meetings, including notifications to prospective attendees, set-up, pre/post-meeting correspondence, meeting minutes and records, and any required follow up. Translated stakeholder requirements into tangible deliverables such as functional specifications, user cases, user stories, workflow process diagrams, data flow and data model diagrams. EDUCATION & CERTIFICATIONS

Bachelor of Arts 1997

Major: Communications

SKILLS

D.E Shaw & Associates, PC

Senior Administrative Analyst Feb 2017- Oct 2018

Client: General Services Administration (GSA)

Formalized a project management process for over 45 system applications by creating a review template consisting of contract actions and deliverables, information technology governance actions and deliverables, project management planning, and user-related activities. Supported the development of business cases, feasibility studies and matrix scoring to determine best technical solutions for applications. Prepared IT plans, budget and roadmaps to improve cost- saving opportunities, and better IT delivery and solutions.

Specialized in providing expertise to conduct research, evaluations, and studies; presented recommendations/solutions related to short and long-term program planning requirements. Completed a broad variety of administrative tasks including managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and compiling documents for travel-related meetings.

Communication

Time Management

Customer Service

MS Office Suite

Email & Calendar Management - Outlook, Gmail

Travel & Expense Management - SAP Concur

Event Coordination - Cvent

Sharepoint

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