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Dana Graham

Apt 1 Business Systems Analyst - Information Technology- M&A, IT

St Petersburg, FL 33712 Procurement, eCommerce

314-***-**** (Mobile) St Petersburg, Florida, United States

ad3kl2@r.postjobfree.com

www.linkedin.com/in/danaegraham

Summary

(LinkedIn)

•22+ years experience working with relational databases, queries

Top Skills and desktop applications and Business Systems Analyst

Business Systems Analysis . IT procurement specialist for the entire integration infrastructure IT

IT Procurement team.

Troubleshooting •Hardware/Software Implementation and Support, Troubleshooting.

•Extensive experience creating and managing project scope,

Languages timelines, budgets, resources, risks, deliverables,

English

Experience

White Cap

Business Systems Analyst - Information Technology

July 2021 - January 2024 (2 years 7 months)

Florida, United States

IT procurement for IT integrations.

IT Procurement vendor management.

Assisted with scope definition and implementation of a solution. Information

technology procurement ranging from but not limited to hardware or software

licensing.

Ordering, tracking and confirmation of delivery on all IT related assets ranging

from servers, PCs, Mobile devices, printers.

Maintained IT Procurement inventory through assigned Purchase Order

numbers.

Gathered, analyzed, and documented business requirements for internal

customers.

Ensured technology solutions aligned with business needs and strategic

goals.

IT eCommerce liaison, Design, document, test and leverage solutions.

Interfaced with Business Stakeholders and IT infrastructure teams to define,

gather, and document business processes and needs, and translate into

detailed functional specifications for development.

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Performed business systems and process analysis of existing systems/

processes.

Conducted interviews and requirements gathering workshops.

Ensured sign-off of all artifacts.

Coordinated requirements for new and existing applications.

Assisted in testing, training plan development and training, support for users,

and developing user documentation (i.e. web manuals, reference guides,

etc.).

Assisted in QA process team; identified test cases; explained complex

processes; aided in developing test plans.

Developed detailed business cases, ROI calculations, value definition, cost

assessments (expense/capital), benefits, and risk analyses.

Coordinated project tasks and project life cycle phases for small to mid-size

projects (i.e. defining requirements, documentation, and process flows, etc.) to

meet customer goals and requirements.

Coordinated communication with clients and prioritizes delivery of IT services.

Conducted root cause analysis using knowledge of applications, interfaces,

and technology for defect resolution.

Lumen Technologies

Project Support Coordinator - Contractor

January 2021 - June 2021 (6 months)

St Petersburg, Florida, United States

Managed the installation of fiber optic cables, switches and servers for a

global financial intuition in multiple locations nationwide.

Weekly Tracking Human capital hours and resources as needed for project,

including project budget,s for contractor hours.

Daily project plan updates and amendments as needed.

Hosted weekly status calls (Remotely) with vendors, client and stakeholders.

PSCU

Project Implementation Specialist - Digital Platform - Contractor

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March 2020 - January 2021 (11 months)

St Petersburg, Florida, United States

Supervised Implementation of Digital Platform mobile banking applications for

FDIC credit unions.

Conducted Project implementations launch calls for the Digital Platform

solution DX Mobile and DX Mobile Quick to Market.

Gathered deliverables from clients in order to design and build financial

institutions mobile banking applications to be used on multiple platforms and

devices.

Revamped, and created new departmental process documentation.

Pinellas County School Board

Technology Technician

September 2018 - October 2019 (1 year 2 months)

Tampa/St. Petersburg, Florida Area

Supported, monitored, tests, and troubleshot user workstation hardware and

software problems

pertaining to Local Area Network (LAN), Wide Area Networks (WAN) and

personal computer

systems.

Coordinated repair efforts for LAN and WAN servers.

Supervised installations and repairs to server, remote devices.

Maintained a variety of technical and auxiliary equipment and support systems.

Supervised, coordinated and executed computer hardware, software, printers,

and associated equipment.

Configures workstations and upgrades software.

Provided technical assistance to users experiencing problems with hardware,

software, peripheral

equipment.

Trained and instructed others in the use of computer related hardware and

software.

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Participated in district training events, committees, and groups related to

technology.

Bristol-Myers Squibb

Project Coordinator– Field Force Management - IT Operations -

Contractor

May 2016 - April 2018 (2 years)

Tampa/St. Petersburg, Florida Area

Recorded, and prepared Field Force Management Process and Procedures for

internal employee training material.

Prepared Statement of Work (SOW) purchase orders for internal billing & third

party vendors.

Daily tracking and updating project plans, milestones and scope changes for IT

Operations team.

Coordinated all UAT Testing data for weekly and monthly crystal reports.

Completed weekly IT Validation Systems analysis generated for Project

Managers & Business Analyst.

Responsibled for the creation of the software development life cycle process

under the SDLC platform.

Daily Vitalize Incident/ticket, Problem, Change, Release, Configuration,

Request and Knowledge Management modules updates to third party vendors

and stakeholders.

Provided monthly SharePoint maintenance and reports generation.

Managed cross-functional teams, including external partnerships and vendors.

Daily communication and negotiation with third Party Vendors & Internal

stakeholders.

Managed Project & Portfolio Management (PPM) maintenance of existing &

future projects.

PriceWaterHouseCoopers dba PwC (Experis Staffing)

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I.T. Project Coordinator - Contractor

September 2015 - January 2016 (5 months)

Coordinated all technical tasks to support test team and test phases including

but not limited to:

Preparation for testing (Id’s, test data, instances, integration runs, files ready,

etc.)

Completed full execution of technical areas for testing (UAT) team.

Provided On-going support to provide data to test team for validation.

Tracked prioritization of technical defects and coordination across work

streams for resolution.

Daily coordination with third party vendors for solution/resolution for technical

defects, and implementation for PwC.

Managed the project manager’s schedule and ordering of deliverables.

All Children's Hospital Johns Hopkins Medicine (Contractor -KForce

Staffing)

IT Project Coordinator

April 2015 - September 2015 (6 months)

St Petersburg, FL

Supervised standardization for Windows 7 project converting all Windows XP

Desktops, Tablets and Laptops to Windows 7 for All Children’s Hospital, Out

Patient care centers.

Provided any and all services and support to the project manager throughout

the entire migration process.

Supervised a team of 6 Windows 7 PC technicians through PC deployments

scheduled by the Project Manager.

Ordered and executed the configuration and delivery of re-imaged PC’s,

Laptops and Tablets.

Replaced all network equipment for each location.

Managed the project manager’s schedule and ordering of deliverables.

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Processed communication and paperwork for internal conversion from

beginning to end.

Daily standup status calls to Sr I.T. management staff on progression of

Windows 7 Migration Project.

Daily communicate with programming team for clients specific updates and

database implementation.

Supervised and executed hiring and termination of PC technicians based on

project need.

Assisted with the installation and configuring hardware, software and user

access via Active Directory.

Provided daily support for hospital staff throughout Windows 7 migration.

RMS Computer Corporation

Customer Site Operations Support with Dell for Boeing - Contractor

May 2013 - September 2013 (5 months)

Assisted Boeing customers by reviewing and completing end user requests for

computing equipment, redeploys, disposes, add/changes and moves.

identified computing requirements and conferring on system needs.

Provided low cost alternatives by minimizing ordering new licenses where

possible.

Analyzed, evaluated and assisted with implementations team for

recommendations resulting from findings or other identified projects using

customer documentation.

Maintained ownership of approval process through the entire workflow process

including delivery confirmation and order closure.

Maintained asset data accuracy by updating authorized fields within Boeing

proprietary asset management tools.

Provided training and mentoring to new hires to ensure no disruption of level of

customer service provided to Boeing (DOD department) done virtually and in-

person.

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MDI Achieve

4 years 7 months

Software Support Analyst

September 2008 - January 2013 (4 years 5 months)

Provided Tier 1 & 2 technical phone support to clients working with marketing

software designed to track residents within the eldercare eviroment.

Responsible for daily tracking all client support calls and emails within the

CRM Call tracking database.

Implementation Service Specialist - Promotion

July 2008 - January 2013 (4 years 7 months)

Daily Scheduling, performing software upgrades and data implementation to

current clients and future clients to up to date version of the eldercare software

we developed within in a SQL 2005 environment.

Executed setting up conference / training rooms for in –house client trainings.

Coordinated client and trainer travel arrangements as needed.

Responsible for scheduling, and coordinating client webinars,onsite training

with internal software trainers as well as other duties as assigned by Sr.

Management.

Contacted clients prior to training to lend support in pre and post conversion

process.

Oversaw completion of Implementation paperwork, including initial client

planning documentation information.

Confirmed if hardware and network specifications were ready for installation.

Continuously updated programmers of special requests or requirements to

ensure accurate installation per client’s specifications.

Assisted new clients with installation of software and data conversion (Where

applicable).

Software Support Analyst I

July 2008 - September 2008 (3 months)

Tampa, Florida, United States

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Provided real-time support to customers reporting software problems when

using eldercare marketing software.

Monitored the call/email/live chat queue to address any dispatched issues.

Performed basic troubleshooting and problem reproduction in order to identify/

verify underlying cause of customer reported problems.

Utilized experience and knowledge bases to resolve any application and

technical issues.

Executed proactive customer service techniques by anticipating client impact

of reported issues and proactively notifying clients to minimize call volume.

Conducted weekly webinars and onsite training sessions with supported

clients, and future clients, demonstrating the software’s varied functions.

Education

University of Phoenix

Associate's degree, International Business Management · (April 2019 - April

2022)

Boca Ciega High School

Diploma, General Studies · (1993 - 1996)

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