Ralph Lerro, Jr

**** ********* ******

Philadelphia. PA 19136

267-***-****

ad3kkn@r.postjobfree.com

ad3kkn@r.postjobfree.com

Job Objective: To secure a customer service position

Work History: Devine, Insurance Customer Service Position (retired).

2009-Octo Train new agents, access control, enforce safety

2023 regulations, make policy changes, upgrade coverages, change addresses, re-rate

coverages, solve customer problems, add new cars and drivers, delete drivers.

Licensed in PA and NJ health, life, property and causality.

2001-2009 Philadelphia School District, Teacher

Responsibilities included: teach reading, English, ESL IEP, math, science, language arts,

social studies, computer lab.

1993-2000 Amtrak, RSA-Sales and Customer Service

Responsibilities included: sales, customer service, upgrade passengers, reserve seats

and accommodations, inbound and outbound calls, service existing customers, fix billing

problems. Deal with customer complaints.

Education: Community College of Philadelphia

A.A GPA: 3.7

May 1997

Courses in biology, medical certification

Honors: Phi Theta Kappa

National Honors Society

President’s List

Magna Cum Laude

Other:

CPR, First Aid, AED certified. Fully vaccinated.

Ralph Lerro Jr

8607 Gillespie Street

Philadelphia, PA 19136

267-***-****

Job Objective: To secure an education position

Work History: Devine Health, Trainer

Sept 2001-June 2023

Responsibilities included: welcome guests, register customers for in and out network

services.

take insurance information, process claims, inbound and outbound calls, answer

provider and member questions about certification and benefits, certify providers,

explain member benefits, train new agents

Medical Terminology

Fully vaccinated

PA Life and Health, Property and Casualty Licenses

CPR, First Aid, AED Certification

80 Hour Sterile Processing Technician 08/07/2023

Develop new medical software.

2001-2009 School District of Philadelphia

Teacher

Responsibilities included: teach math, English, reading, ESL, social sciences, language

arts, IEP, computer science, biology, writing, advise students on college choices,

assist special education instructors. Develop curricula

1993-2000 Amtrak

Customer Service/Sales/RSA

Responsibilities included: answer incoming calls, upgrade passengers to first class,

correct customer problems, billing problems. Train new agents. Increase revenue,

cross sell.

Education Saint joseph’s University, Philadelphia, BA GPA:3.93

Camden County College, Medical terminology and health information coding.

Contact this candidate