Customer Service Data Entry

ELISA HENDRICKS

** **** **., ********, ** ***** C: 609-***-**** ************@***.***

Career Overview

Core Strengths

Strong organizational skills Data entry

Courteous demeanor Documentation

Customer service expert Microsoft outlook

Adaptive team player Prioritization of tasks

Accomplishments

Customer Service/Interface

Greet guests upon entrance and all check in and check out procedures. Office Management

Database Maintenance

Updates

Inventory

Filing

Wedding Client Interface

Answer client inquiries

Schedule sight visits

Assist clients in procuring vendors

Ensure client satisfaction throughout the planning process. Serve as liaison between client and caterer during event Work Experience

Office Manager

Electric Forklift Repairs, Corp.

Customer conflict negotiation

Maintain customer database

Create work order, Schedule and dispatch technicians Accounts Receivable

Create and implement work procedures

11/2021 to 01/2024

Ringoes, NJ

Detail oriented, organized and personable customer service professional ready to move to the next level. Understand the value of customer needs, detail of service/sales requests and client satisfaction to ensure correct and timely results. Brings over 25 years of experience and lessons learned to ensure all elements of customer service requests and repairs come together efficiently and economically. Assist guests via phone and email regarding room reservations, promotions and packages. Calm and quickly resolve guest conflicts to minimize loss and dissatisfaction to both guest and business. Administrative Assistant

Kales Nursery Inc.

Customer Service

Quotation and Invoicing

Maintain Customer Database

Social Media Marketing

Innkeeper

Woolverton Inn

Receive and review online and phone reservations.

Maintain guest database.

Train new employees.

Develop guest relations.

Work as a team member to ensure all areas of the Inn are ready for guests. Promptly respond to general inquiries from staff, and clients via e-mail. Help create positive customer experiences and resolve customer complaints. Process payments and refunds.

Manage inventory and new purchases.

Educational Background

High School Diploma South Hunterdon Regional High School NJ State Cosmetology License Hunterdon Vocational School Emergency Medical Technician Pennsylvania Department of Health Fire Fighter New Jersey Div. of Fire Safety

Community Service

05/2017 to 09/2021

Princeton, NJ

05/1993 to 05/2017

Stockton, NJ

.

1998

1998

1996

1998

I joined the Stockton Fire Company & Stockton Fire Company First Aid Squad in 1994. Since then I have held the positions of 2nd Lieutenant,1st Lieutenant, and Chief of the First Aid Squad and 1st Lieutenant and 2nd Lieutenant of the Fire Dept.

I am also a member of the Stockton Fireman’s Relief Association in which I have held the position of Secretary and currently the Treasurer.

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