Will Vargas

757-***-**** – ad3kk3@r.postjobfree.com http://www.linkedin.com/in/will-vargas-92a23377

IT Systems Administrator

Windows System Administration – Information Systems Management – Quality Assurance

Windows System Administration

Directed new desktop, server, and network upgrade solutions, addressed business needs, and drove business worth in an enterprise environment.

Information Systems Management

Talented, collaborating, and forging consensus among IT departments and business units including change control, QA, and project management office.

Quality Assurance Management

Skilled in supporting quality assurance (QA) teams and implemented and sustained critical QA policies and procedures.

Technical Support/Troubleshooting

Solutions-focused, providing pre-emptive problem-solving techniques, leveraged innovative ADUC (Active Directory Users and Computers) protocols.

Team Relationship Management

Versed in building strong interpersonal/professional relationships throughout cross-functional teams, promoted best CRM.

CAREER ACCOMPLISHMENTS

Designed and implemented innovative IT infrastructure solutions for enterprise needs, improved asset management, and provided 24/7 support, which exceeded corporate expectations by 90%.

Streamlined business operations and transformed legacy infrastructure into an efficient enterprise-focused platform, improving business productivity by 90%.

Promoted and delivered information system solutions, ensured optimal IT systems health, alert to emerging technologies, and worked with cross-functional teams in meeting and surpassing business needs and objectives.

Restructured IT support and operations, forecasted, analyzed, and resolved system issues promptly, and ensured high availability, which dramatically enhanced customer satisfaction by 98%.

Managed Work from Home migration of 3 offices and 1500 people in 13 days (about 2 weeks)/Covid 19 disaster recovery plan following CDC guidelines.

PROFESSIONAL EXPERIENCE

Loancare LLC Virginia Beach, Virginia 2016-2022

Senior Desktop Data Analyst

Provide best-practice, enterprise life cycle administration.

Solutions Management: Promote and deliver information system solutions, ensure optimal IT systems health, alert to emerging technologies, and work with cross-functional teams such as Compliance officers and Disaster Recovery Planning in meeting and surpassing business needs and objectives.

Migration Management: Team Lead migrated 1800 OS units from Windows 7 to Windows10, Team Lead Migrated 1500 employees in three states to work from home in thirteen days, this allows the business flow to be more proficient.

Business Development: Improve business operations and transform legacy infrastructure into a more efficient enterprise-focused platform, improving business productivity by 90%.

Systems Administration: Manage new IT infrastructure solutions for enterprise needs, oversee Windows OS server and client configurations, and develop asset management and 24/7 support, which exceeded corporate expectations by 95%. Access, Troubleshoot Software, upgrade, and security management of all local applications and client nodes.

S & K Sales Company -Virginia Beach, Virginia 2014-2015

ITS Operations Analyst

Directed optimization and maintenance of Windows operating system (OS), Active Directory, application, and Level 1 helpdesk support for prominent consumer product providers in the worldwide military resale market. Cable installation (C5-C6)

Information Systems: Strengthened IT support and operations, forecasted, analyzed, and resolved system issues promptly, and ensured high availability, which dramatically enhanced customer satisfaction by 97%.

Solutions Management: Provided issue management, and performed issue tracking and proactive resolution, which improved IT service throughput.

System Administration: Surveilled emerging technologies, updated legacy systems consistently, and simplified processes, which reduced operational costs by 85%.

ADDITIONAL EXPERIENCE

Randstad, Inc. Norfolk, Virginia

Shareholder Services Associate: Processed shareholder investments, developed various investment portfolios, and assigned dealer profiles to over 130 customers per day while analyzing various data platforms of investment per customer.

American Mortgage Group, Virginia Beach, Virginia

Senior Loan Officer: Processed loans while maintaining a pipeline of my customers. Provide management with a monthly progress report. Trained new loan originators in cold calling and taking loan applications with Encompass.

Renaissance Hotel/Clarion/Founders Inn, Virginia Beach, Virginia

Hospitality Services Coordinator: Bartender, short-order cook, banquet server, created daily menus and specialty drinks, and dinner specials. Comprehension of various kiosk machines for cash handling.

One Service International, New York City, New York

Senior Operations Manager: Managed and rebuilt a security team and office staff. Developed plans to provide quality customer service to previously dissatisfied customers. Developed and implemented product marketing strategies including advertising campaigns, and sales promotions. Supervised accounts payable, customer billing, maintenance contracts, and customer collections, cost analysis, and installed and trained customers on FedEx Power ship software.

Pitney Bowes Management Services, New York City, New York

Facilities Manager: Strategically cross-trained 30 employees in three separate offices to supply office services from a 20 to 600-employee law firm. creating daily, weekly, and monthly progress reports. Processed payroll, Accounts Payable, and Prepared Customer Billing packages, contractor contracts, and financial statements. Followed up with clients to ensure optimal customer satisfaction. Researched, troubleshot, and resolved complex problems independently. Retained existing clients and developed the new business by extending high-quality and efficient service. Worked closely with team members to meet or exceed all customer service requirements.

Software Tools/Network:

VMware, Wireshark, Java, Putty, Nuance, Yardi, Encompass, Monarch,

Servers / Operating Systems / Applications:

UNIX, Linux, Win 7, 10, 11 OS, Apache, MS Office 365, MS Active Directory, Outlook, ADUC, NFS, ServiceNow

Database Tools:

MySQL

Security:

Barracuda Firewalls, MS Endpoint Protection, Symantec, McAfee

EDUCATION AND CERTIFICATIONS

Tidewater Community College, Virginia Beach, Virginia

Associate of Applied Science – Information Systems Technology

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