Michael G. Pagonakis

ad3kjd@r.postjobfree.com • 302-***-****

www.linkedin.com/in/michaelpagonakis • Wilmington, DE 19806

Management Expertise

Dynamic, metrics-driven, highly accomplished professional with proven record of developing and executing advanced strategies and nurturing high performing teams to enable achievement of full business potential.

Forward thinking executive instrumental in identifying talent, cultivating, and inspiring high performing teams. I manage confidently with emotional intelligence while holding accountable colleagues for meeting financial and project related goals. Tactfully challenge status quo and make complex business decisions while maintaining utmost integrity and operational excellence. Articulate and refined communicator with ability to influence at all levels of an organization through fostering strong relationships, leading active collaboration, and establishing partnerships with senior leadership, key stakeholders, clients, and suppliers. Adept at supplying strategies in a wide range of capacities, driving significant cost savings, and identifying continuous process improvements.

Core Competencies

Strategic Planning, Recommendation & Execution Team Leadership & Development Product & Platform Launches Customer Experience Third-Party and Operational Risk Management

Process Improvement Contract Negotiations Revenue & Budget Forecasting Cross-Functional Collaboration

Key Accomplishments

Provided recommendations for divestiture and regulatory strategies for C-suite decision making.

Delivered over $19MM in cost savings via creation of advanced transparency for contract negotiations, restructuring, and demand management.

Designed and spearheaded adoption of industry standard for NCHELP members in response to new legislative requirements.

Professional Experience

CITI Sep 2015 – Present

SVP, Vendor Strategy and Contract Oversight

Lead team to cultivate, manage, and implement strategic relationships for a multitude of projects with suppliers of integral data assets and software providers. Maintain acceptable enterprise third-party operational risk using my broad understanding and experience across multiple disciplines. My team drives performance management and optimizes expenses by generating product forecasts and negotiating high-dollar cross-functional contracts while maintaining appropriate vendor concentration risk. In collaboration with internal partners such as Executive Internal Business Stakeholders, Legal, and Sourcing, and our partners to uncover new opportunities for fulfilment of demand, deliver best in class solutions, enhance cost savings, and develop contracts with favorable terms and pricing.

●Driving over 100 contracts under management across multiple LOBs and disciplines, recently negotiated and ~30 substantive contracts totaling > $122MM while ensuring protection through favorable terms and conditions.

●Aligned internal functional strategies to reduce cost, simplify infrastructure, and minimize processing.

●Most commoditized contract negotiations resulted in reduced or flat pricing while including integral supplemental products and services to drive business strategies and decisions more effectively and advantageous.

●Served as corporate lead for bureau and DoD to create and implement solutions for fulfillment of MLA requirements.

ACCENTURE Aug 2013 – Sep 2015

Sourcing Lead, Corporate Professional Services

Led development and execution of high-dollar international sourcing strategies to achieve sustainable savings and create value in alignment with business need identified through heavily matrixed consultation. Devised and drove effective negotiation strategies with backing from C-level executives leading effective RFx initiatives aligned with client standards of excellence.

●Directly managed over $230MM in spend under management.

●Attained large savings by leveraging enterprise scale, bundling products, and securing new partnership opportunities through implementation of rigorous spend analysis across all business units.

●Created and led a multitude of RFx initiatives resulting in both significant savings, identified business efficiencies, and cost avoidance.

SALLIE MAE Nov 2012 – Aug 2013

Sr. Director, Corporate Cross-Sell Strategy

Managed online web properties and call center cross-sell strategy, including product sequencing, NPV based ad placement strategy, champion/challenger creatives, and development of customer eligibility criteria. Drove and implemented change across the enterprise by influencing leadership and maintaining employee engagement through the change process.

●Launched advanced strategy using digital customer experience data to aid in advanced tracking of customers and prospects on non-SLM web properties along with offline data implemented as a self-optimizing retargeting campaign.

●Engineered development of product sequencing model derived by deploying in-house data assets, increasing hit and pull-through rates and product NPV.

●Headed propensity model development and integration to steer increased hit and pull-through rates.

SALLIE MAE Jul 2009 – Nov 2012

Director/Sr. Director, Credit Bureau Management

Designed, assembled, trained, and headed team of up to forty internal and third-party resources responsible for managing Metro 2 reporting to the Consumer Reporting Agencies (CRAs), relationship management of credit bureaus and alternative data provider relationships including operational risk, product acquisition, and consumer dispute operations.

●Developed approach on corporate divestiture strategy for database infrastructure addressing GLBA regulations.

●Consulted with internal partners to implement frictionless online/mobile customer experience application process.

●Repatriated operational functions to adhere with Federal requirements imposed to serve as a certified servicer.

●Resolved 1M+ disputes annually with 100% FCRA timeliness while managing credit bureau reporting of 600M+ records.

Additional Experience

Strategic Data Solutions Sr. Analyst, Metro 2 Credit Bureau Reporting, JPMorgan Chase, Sep 2006 – Jul 2009

Strategic Data Solutions Analyst, Budgeting and Invoicing, JPMorgan Chase, Mar 2006 – Nov 2006

Strategic Bureau Management Analyst, Small Business Card, JPMorgan Chase, Jan 2006 – May 2006

Sales Support Representative, Experian, Apr 2004 – Jan 2006

Education

Bachelor of Science in Human Ecology – Specialization in Banking

The Ohio State University, Columbus, OH

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