Customer Service Medical Billing
Resume:
Amanda Haney
**** ***** **** ****** ******, LA 318-***-**** *********@*****.***
Results-oriented Office Analyst/Specialist with 10+ years of experience in customer service, new associate orientation by conducting analysis for new associates and creating a proposal for Senior Leadership, resulting in implementation aligned with corporate New Employee Orientation. With 3 years’ experience medical billing, patient referrals, and on-going documentation of patient progress or regression.
Work Experience
Progressive Insurance- Monroe, LA
Billing Specialist - 2023 to Present
• Support customer inquiries and their insurance policy needs by answering questions regarding coverage, rates, billing issues.
• Review their current policy to advise what additional products & policies that we can offer the client to provide additional coverage that can save them money in the long run.
JP MORGAN CHASE - Monroe, LA
Sr Specialist – Document Collections - 2020 to 2023
• Follow-up on delinquent accounts while updating and maintaining accurate financial records including accounting, receivable, and credit records.
• Compiles data and prepares monthly activity reports and, periodically, more specialized reports for management.
• Generating Batch trailing coversheets & prepping documents received to be imagined.
• Participated in firm sponsored BRG & MC events.
COAST PROFESSIONAL, LLC - West Monroe, LA
Quality Assurance Analyst - 2016 to 2020
• Help restore, rehabilitate, and support the development of daily living skills.
• Help improve each client’s self-management of the negative effects of psychiatric or emotional symptoms.
• Assists clients in identifying, effectively responding to or avoiding identified precursors (“triggers”) that lead to functional impairments.
• Participate in collaborative meetings with Rehabilitation Services staff, other agencies or community and natural supports as needed. ACCENT MARKETING - Monroe, LA
Engagement Specialist - 2011 to 2013
• Assists upper management to de-escalate calls.
• Create unit sheets and case load for new hires.
• Organize and hold monthly trainings and meetings with staff.
• Assist with training.
AEROTEK/CPS - Monroe, LA
Medical Billing Representative - 2009 to 2010
• Balance electronically submitted claims daily.
• Oversee outstanding balances and ensure clients pay as billed.
• Prepare invoices and reconcile billing with accounts receivables.
• Assure quality assurance and billing audit.
• Assess unpaid claims & research denials for payment & cash flow. TEL NETWORKS, Research Triangle Park, NC
Education
• High School Diploma – West Monroe High School – West Monroe, LA
• Business Associate Degree – Delta Community College – Monroe, LA Qualifications & Skills
Validation Services Management
Provide qualification and validation
services on facility, process, utility systems,
and control systems projects.
Execute qualification activities for client
process validation projects.
Stay abreast of Labor Law and regulations.
Deliver quality documents and service
excellence while developing, organizing,
and managing tasks in the corporate and
mental health industry.
Logistics Quality and Regulation
Ensure compliance and collaborate with
QA/QC on strategy, structure, and process
development.
Oversee system structure, definitions, and
development.
Manage and QC quality systems during
audits and inspections.
Build up needed compliance systems.
Office Management
Develop, manage, and track project plans,
including estimates, scope documents,
requirements, schedules, and budgets.
Identify opportunities to improve processes
and implement changes.
Document and manage schedule and
budget implications for requested project
changes.
Develop and maintain strong relationships
with clients to ensure customer satisfaction
and to manage their expectations.
Communicate project status and risks both
internally and externally.
Office Management
Microsoft Windows including Outlook,
Word, Excel, PowerPoint, Teams
Apple/Mac & Android based software.
Data Entry/ Typing
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