Customer Service Guest Experience

MAURICIO OCHOA

Elmhurst, New York 332-***-**** ****************@*****.***

PROFESSIONAL EXPERIENCE

Server Jun 2022 – Jan 2024

Del Frisco’s Double Eagle Steakhouse, New York City, NY

• Demonstrated excep/onal customer service by providing personalized dining experiences and ensuring guest sa/sfac/on

• Managed a high volume of tables, consistently delivering prompt and efficient service in a fast-paced and upscale environment

• Developed exper/se in the restaurant's menu, including various cuts of steak, seafood op/ons, and wine selec/ons, to offer informed recommenda/ons to guests, and to maximize sales and enhance the overall guest experience

• Maintained a polished and professional appearance, adhering to the restaurant's grooming and dress code standards

• Effec/vely communicated with kitchen and management to address customer concerns and ensure a posi/ve dining experience

• Implemented and upheld sanita/on and safety procedures, contribu/ng to the restaurant's commitment to a clean and welcoming environment.

Server/Bartender Dec 2018 – Jun 2023

Ilili Restaurant, New York City, NY

• Demonstrated extensive knowledge of the menu, including Mediterranean cuisine and specialty dishes, to assist customers in making informed choices.

• Adapted to various service styles, including formal dining, private events, and catering func/ons, showcasing flexibility in a dynamic restaurant environment.

• Answer to guests queries and to refer any complain and/or sugges/on to Outlet Manager

• CraKed and served a diverse range of cocktails, maintaining a high standard of quality and presenta/on.

• Keep track of wine and liquor inventory

Head Server Nov 2008 – Jun 2018

Pierre’s Restaurant, Bridgehampton, NY

• Check with manager for assigned dining room sta/on, opening side work, and closing side work du/es

• Comple/on of any task requested by a supervisor or member of the Pierre’s management team

• Perform all job du/es in a safe manner and follow all company safety policies and procedures

• Cross-training and work as a catering server

Server Jan 2015 – Jun 2018

Topping Rose House by Jean George, Bridgehampton, NY

• Work with staff of other departments to perform job du/es during special events and func/ons

• Be flexible every day and ensure working with other staff members to achieve guest sa/sfac/on and opera/onal success

• Ac/vely par/cipate in training and development programs and maximize opportuni/es for self-development Server May 2009 – Oct 2013 (Summer Season)

Bobby Vans, Bridgehampton, NY

• Demonstrate trust, support, and respect towards team members in day-to-day work ac/vi/es

• Help manage stocks and inventories

• Assis/ng guest regarding menu items in an informa/ve and helpful way SKILLS

• Excellent communica/on and organiza/onal skills

• Ability to work well under pressure and in a fast-paced environment

• Able to mul/-task, such as taking orders, delivering food, and managing customer inquiries, while maintaining a high standard of service

• Follow proper food handling and sanita/on prac/ces to uphold hygiene standards

• Possess knowledge of menu items to provide valuable assistance to customers with their choices

• Provide excep/onal customer service by ensuring a welcoming and posi/ve experience for patrons

• Good communica/ons skills

• Ensure food and beverage orders are of a consistently good standard and delivered in a /mely manner OTHER INFORMATION

Cer/ficate of Comple/on an Approved Alcohol Training Awareness Program Languages: English (Professional Level), Spanish (Na/ve Language)

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