DELENE DARCEL

Experienced professional, with high level and customer focus. Seeking to be a remote team member with your company, in medical business operations as your Specialist, Assistant, Coordinator, Supervisor, Manager, or similar.

High level proper and friendly phone etiquette.

High level professional code of ethical standards, and best business practices.

Strong organizational skills, highly responsive, with follow through to completion.

Detail oriented, and going the distance for seamless operation.

High level professional verbal and written communications, varied levels of recipients. Industries: Healthcare, Insurance, Real Estate.

Supplemental: Retail, Ecommerce, Horticulture, Staffing Agency. Hobbies: Community Volunteer Consultant, Research projects, Podcast for health insurance. Ready to be an integral asset in a professional, ethical and friendly remote environment. My home office is a very quiet HIPAA compliant private room with a locking door, void of distractions. Blessed with Employers as on the job mentors has propelled me to progressive responsibilities equivalent to formal degrees, yet humble to understand being entry-level with your company. Thank you in advance for considering my interchangeable skills and experience in lieu of an Associate's or Bachelor's degree. Contractor

Consultant

2017 to current. Remote / Tampa, Florida

Virtual Assistant. 6 years.

o Specialty psychiatrist with a podcast.

o Medical services sales company.

o Physician.

Healthcare Advocate and Consultant. 6 years.

o Assist with amending medical records due to medical identity theft or misdiagnosed, billing issues advocate.

Independent Consultant, Electronic Caregiver. 4 years. o Product and services.

o Relationship Building, Lead Generation, Lead Qualification, Services Sales, Cross-Selling, Communication, Product Demonstration, Problem Solving, Customer Service, Networking, Social Media Marketing.

DELENE DARCEL

Customer Loyalty Agent for natural supplements, products and services for E-commerce call center. Part-time supplemental. 1.5 years.

o Compliant verification.

o Research required information using available resources, handle and resolve customer inquiries and complaints, identify and escalate priority issues, maintain excellent notes in appropriate systems.

o Product and services with counseling. Place, adjust or refund order, educate and set up subscriptions. Shipping and order statuses, monitor and follow up on complicated queries. Customer portal Tier 1 technical support, password reset. o Compliant verification, omni-channel call center support (ex. SMS Text, Email, Inbound, Outbound).

Nationally Licensed Independent Insurance Master Broker, 215 Life and Health.

USHealth Advisors Captive, 215 Life and Health. 2 years.

Medicare and Marketplace sales call center. Supplemental seasonal. 2 years.

Life Insurance Sales call center. Part-time supplemental. 2 years. o Conducting a needs assessment and presentation, enrollment on various quote platforms, follow up policy review, ongoing servicing as needed.

o Face to face and compliant virtual.

o Active Resident State License and numerous non-resident states, current CME’s 2017-current. o Current Medicare AHIP, current HIPAA certification. o Compliant verification, omni-channel call center support (ex. SMS Text, Email, Inbound, Outbound).

o Relationship Building, Lead Generation, Lead Qualification, Services Sales, Cross-Selling, Communication, Product Demonstration, Problem Solving, Customer Service, Networking, Social Media Marketing.

o Medicare and HIPAA certified annually. 2017-current. Nu Image Medical and Absolute Pharmacy c/o Dettlaff Inc. Executive Assistant C-Level II to CEO

Compliance Manager, Events Manager

11/2016 – 04/2017. Hybrid remote / Tampa, Florida

First point of contact for information, and reducing distractions for Principals time and space. Providing a diverse range of daily administrative and operational support, from routine to complex special projects for:

President / CEO, CFO, COO of a Managing Company for a Specialty Pharmacy and a Spa; licensure, credentialing, compliance, expense reports, research, audits, calendaring, documentation management, meeting minutes with agendas, and more.

RFL: Newly designed position eliminated.

DELENE DARCEL

Consultant with Staffing Agency, Remote Virtual Assistant Executive Assistant C-Level I

Human Resource Project Coordinator

Office Administrator

04/2015 – 08/2016. Tampa/St. Petersburg, Florida

First point of contact for information, and reducing distractions for Principals time and space. Providing a diverse range of daily administrative and operational support, from routine to complex special projects for:

IT Recruiter, specifically for Government simulators. Create, update and post job descriptions to various online platforms. Determine ideal fit for Clients requirements. Conduct initial phone screen and interview, coordinate 2nd interview with Client, offer and onboarding.

Broker / Owner Revolution Real Estate.

Preparing Leases, running reports, auditing, research, checks and balances, managing marketing website, billing entry, proactive measures for on time rent payment, tenacious semi-aggressive collection efforts with revenue success, requests for rent increases with housing agencies, data entry, run reports and applications and background checks, documentation management, business correspondences, updating portal sites, listing vacancies and uploading pics, and more.

District Manager of AlliedBarton Security.

Heavy calendaring, travel and accommodations itinerary, documentation specialist, PowerPoint presentations and all other MOS applications, human resource, audits, and more.

General Manager of AmeriLife Insurance Company; Support Sales team processing paperwork, running reports, and more.

Jabil, HR Mergers & Acquisitions Aerospace and Medical Device Engineering and Manufacturing; compliance, research, audit, documentation management, PowerPoint presentations and all other MOS applications, and more.

Austin Colby

Mediation Coordinator

06/2014 - 04/2015. Clearwater, Florida

Managed Court ordered mediations for 13th Circuit Court of Hillsborough County Foreclosures. Contacted Attorneys Firms and Homeowners via phone, emails, letters, portal site for documentation retrieval based on current and/or previous phase of foreclosure; inclusive examples of marital status, bankruptcy or deceased owner's will, liens, probate; data entry, audit, research, portal site management, documentation specialist, process paperwork, run reports, bookkeeping, bank deposits. RFL: New manager requirements conflicted with my conscience. Consultant with Staffing Agency, Remote Virtual Assistant Executive Assistant C-Level I, II, III

Office Manager of business operations with human resources 04/2013 - 06/2014. Tampa/St. Petersburg, Florida

First point of contact for information, and reducing distractions for Principals time and space. Providing a diverse range of daily administrative and operational support, from routine to complex special projects for:

Gulf Coast Medical - Compliance Director; project based only, for Medicare compliance.

Moffitt Oncology Research Hospital - President, CEO, COO, Chief of Staff, and the Board of Directors; travel and accommodations with itinerary, expense reports, meeting minutes with agenda, portal site management, research, heavy calendaring.

Brandon Ambulatory Surgical Center - Business Operations and Office Manager with Oversight of four (4) administrative staffers; human resources, bookkeeping, payroll, credentialing, compliance. RFL: Obtained permanent employment

DELENE DARCEL

Universal HealthCare Insurance

Compliance Director, Executive Assistant C-Level III for Legal 2011 – 2013. Occasional remote / St. Petersburg, Florida First point of contact for information, and reducing distractions for Principals time and space. Providing a diverse range of daily administrative and operational support, from routine to complex special projects for:

SVP, Medical Director with emphasis on Case Management & Risk Management study for Medicare; calendaring, portal site management, documentation management, credentialing, compliance, manage death certificates, and more. General Counsel; ad hoc projects.

Compliance Director.

Medicare compliance audit project.

RFL: Company closed.

Additional Experience, with occasional remote virtual work. Vermont and Virginia

Business Operations Director; office management. Human resources, compliance, credentialing, and a great deal more.

Executive Assistant C-Level I, II, III to: General Manager, SVP, Medical Director, and General Council.

Corporate suite Executive Assistant Manager: With 5 direct reports to me, and supporting upwards 6 Principals. Additional support to The Board of Directors, including maintaining their website.

Administrative Assistant in legal department, with business office operations and policy writing.

Office Manager for two startup multidisciplinary specialist medical practices. Rapidly promoted from entry level to business operations with full cycle revenue management and collections, full cycle human resources, full cycle credentialing, compliance, and a great deal more responsibilities. DELENE DARCEL

DIGITAL LITERACY AND TECHNICAL COMPETENCIES

Adaptable to new technologies.

Strong PC application and system skills, able to navigate multiple computer systems and databases.

Tier 1 technical support, password resets, desktop software or web troubleshooting.

Using technology to increase productivity.

SaaS Tools: 365, OneDrive, Google Workspace Suite, Slack, Crew.

Additional live sites, some proprietary: Travel & Expense, Medical, Board of Directors, Local Government; Human Resources for City, Circuit Court of County for Attorneys, Real Estate; Appfolio, MLS.

MOS: Word, Excel, PowerPoint, Outlook, Lync, OneNote, Visio, Project, MODI, SharePoint, Publisher, Access, Sway, Teams. Windows XP, Vista, 7, 8, 10; 2007, 2010, 2013, 2016.

MAC: iPad, iPhone, iPod.

Web-Portals: Website administrative rights in web design, content management, creating interactive application forms, run reports.

Often able to troubleshoot a software technical problem, some self-taught.

Training and providing tier 1 software technical support, to customers / clients / patients in navigating their live web-based portals, providing temporary passwords, or resending links to them.

Online Adobe Pro, Adobe Acrobat, DocuSign, Dropbox, Dropbox Sign, Nuance, SnagIt, Toggle, Rightfax, EPIC, ZenDesk, Wrike, Recurly, ShiftBoard, Concur, Egencia, Miro, Maptio.

Project Management: TeamWork.com, Avaza.

CRM’s: ZoHo, MailChimp and Survey Monkey, VanillaSoft, SalesForce, TopBroker, some Thryve and some Notion knowledge.

Account set up and management of conference call sites or screen-sharing: Zoom, WebEx, Citrix, Teams, HangOuts, Business Skype, FaceTime, CrankWheel, JoinMe, Mikogo, Meetn [not a typo], Axonify.

Nexonia.

VOIP: 8x8, SingleComm, Google voice, CX one, Gryphon, Serenova, Delta Dialer, Loom, Prezi.

Mailing sites: USPS, UPS, FedEx, DHL, LaserShip.

Social media: LinkedIn, Facebook, Instagram, Twitter, SnapChat.

Online Lockbox HSBC, LastPass, ADP, Kronos / TriNet, OpenForce, PeopleSoft, ShiftPlanner, Harvest, Oracle, Dashlane, Okta, Government sites, JustWorks, Harvest, Gusto, QuickBooks: Pro & Online.

Human Resource sites: NeoGov, Talent Rover, eVerify, I-9, Trainual, Sterling, Carco, JobDiva.

LexisNexis, Westlaw, skip trace sites.

EMR’s, other industry specific software programs. All office equipment: computer, scanner, printer, fax, copier, credit card machine, dictaphone, microfilm, freestanding office postage machine, typing / keyboarding 10 key alphanumeric, multiline phone. DELENE DARCEL

PROFESSIONAL COMPETENCIES

Business Operations.

Corporate and Remote / Virtual

Identify opportunities for process

improvement, implementing measures to

enhance overall operational efficiency

Streamline communication and

collaboration across departments to ensure

seamless compliant workflows

Best business practices

Customer Service, Escalated Grievances

B2B and B2C liaison, industry terminology

Legal, business writing, including proposal

writing

Bookkeeping.

Remote / Virtual

Invoices

Payables

B2B and B2C Collections

Reconciliation

Risk Management.

Identify potential risks to operations and

legal matters and develop strategies to

mitigate them

Implement and monitor risk management

processes to safeguard business continuity

and legal compliance

Team Lead, Supervisor, and Manager with direct

reports.

Coordinate and Manage Special Projects

Risk Management

Quality Assurance

Auditing and reporting

Human Resources – full cycle.

Recruiter, Corporate and Remote / Virtual

Orientation

Documentation Management Specialist

Trainer

Conflict Resolution

Performance Reviews

Exit Interviews

Unemployment Verification paperwork

Legal and terminology; Corporate and

Remote / Virtual

Strong Web Research.

Corporate and Remote / Virtual

Articles

Bios

Safety

Employees

Marketing

Information Technology

Medical

Legal

Science

Botanicals

Organic

E-commerce, products and services.

Assist with various aspects of account

management. Answering inbound questions and

inquiries once compliant verification has been

confirmed. Order adjustments, educate on

subscription options, providing shipping and order statuses, monitor and follow up on complicated

queries, product support, customer portal password reset, process refunds, sales. Focus on "1st call

resolution".

Always.

Colleague Mentor

Endless curiosity, willing to dive deeper for

understanding

DELENE DARCEL

BUSINESS OFFICE OPERATIONS and MANAGEMENT COMPETENCIES

Demonstrated experience supporting leaders from startups to large organizations.

High level of emotional maturity with the ability to navigate and manage confidential situations and information.

Liaison: Strong interpersonal, written, and verbal communication skills. Effectively and tactfully communicate with all internal and external constituents of all levels.

Collaboration: With internal and external professionals, promoting process improvement.

Forward thinker, self-starter, building efficient workflows. Plan, anticipate needs, analytical, practical, logical and objective problem solving.

Decision-making: Demonstrate independent, objective judgment on critical matters.

Compliance: Corporate, Local, State and Federal; Update Principal's BIO and all licenses accordingly and continually.

Credentialing: Track, monitor and audit, initial and re/appointment, license renewals follow up with physicians and other allied health professionals licenses, malpractice, federal and state recurring CME deadlines; JCAHO, NCQA, URAC, AAAHC, CMS.

Legal: document interpretation, draft correspondences; research, respond and implement;

Heavy scheduling and calendar management: Conference rooms, meetings for Executives and Board Members; agendas, meeting materials, AV setup, catering, taking minutes, shorthand/speedwriting, transcription, and distribution of hard copy as well as email mail-merge blast and digital archive.

Extensive internet research; Alpha and Beta testing.

PowerPoint presentations: Create, draft, and maintain corporate templates.

Excel: Create, manage, reports.

Business writing: Excellent written and verbal communication skills, proficient in proofreading, spelling, grammar, and punctuation. Draft correspondences, proof, edit, format and archive; Policy, procedure and protocols - Employee manual, continual updates of job descriptions and Principal’s BIO.

Project planning: coordinate and manage on complex and diversified tasks; Ability to prioritize work tasks with follow through to completion, on short term and long term projects with a sense of urgency.

Travel logistics: Accommodations and itineraries.

Expense reports: Coding, approval, budget reconciliation, management and tracking; Business credit card.

Reports: Daily, weekly, monthly and annually.

Data entry: Verifies and logs the receipt of data and obtains any data that is missing. Alpha numeric key entry, entering information from paper form to digital form in a variety of databases.

Vendor Management, research cost analysis: Create, log and manage numerous spreadsheets / database programs.

o Research contractors, vendors and negotiate pricing, schedule, coordinate and supervise office construction with continual follow up throughout to completion. o Office medical furniture and equipment; Company vehicles: Monitor factory warranty requirements, research recalls. Approve costs for parts and labor. Schedule necessary repairs.

Operation effectiveness and procurement management: Emphasis on cost containment without jeopardizing important innovation, safety or recurring revenue; researching, consulting, negotiate price/s for budgeting [from stationery to large office equipment and supplies, furniture, staffing needs and maintenance services or warranty replacement]. DELENE DARCEL

Human Resources full cycle: Post positions, recruit, onboard, benefits, orientation, maintain employee personnel files, learning and development, train, supervise, delegate, performance reviews, counsel, resolution conflict, reward, discipline, separation.

EEO, FMLA, ADA, I-9, eVerify, LOA, worker's compensation, wage and hour laws, unemployment verifications.

Coordinate and participate in regular staff meetings, online employee timesheets, and payroll and vacation approval based on business needs, maintain job descriptions. Maintaining a professional, pleasant and productive work environment.

Safety manager and trainer: Maintain MSDS, JCAHO and OSHA binder accordingly and continually, as well as all licenses and certifications.

Records management: Client requests for release of documents, medical records, and subpoenas.

Fulfill subpoena requests.

Escalated grievance customer service: retention for recurring revenue and growth; log/scan inbound and outbound correspondences.

Digital scan and fax: Archiving / indexing, upload and download documentation library on shared server and live web-based portal sites.

Design interactive intake forms for Patients ease and internal proficiency.

Courtesy follow up calls to ensure timeliness and status check.

Inbound and outbound correspondences: Log, distribute, respond, scan; traditional and digitally.

Import and export documents, charts, pivot tables.

Experience with insurance in clinical, medical office administration operations and as a self-employed Insurance Broker. Includes a startup medical practice, general practice, and outpatient surgical center.

Explaining benefit coverage to employees, patients.

Submitted claims, interpreted EOB’s and either responded or resubmitted to denials. Professional written denial appeals for medical necessity to insurance carriers and CMS until exhausted. Progressive steps with grievance letters and / or peer to peer reviews were arranged between providers and underwriters.

Collections invoice: 30/60/90 days on private pay portion, within company guidelines I would negotiate installments for successful continued revenue, to a zero balance.

Bookkeeping. Invoice, accounts receivable, accounts payable, credit discrepancy and reconciliation, and collections 30/60/90 days, skip trace. Prepare and make bank deposits.

Additional invoicing to B2B attorneys, and on behalf of other small business owners.

Gatekeeper to key closet access for properties and company vehicles, manage database for routine company vehicle usage and maintenance requirements.

Full revenue cycle management and collections.

Contact this candidate