MIZELL HOPPER

DeSoto, TX *****

ad3kie@r.postjobfree.com

+1-949-***-****

OBJECTIVE: Seeking a customer service position to utilize my professional skills, strong work ethic, and experience. Personable and dedicated Customer Service Representative with extensive experience in The

Flooring and water damage industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. The last few years, I have been doing AV work and love the job and the people I work with. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Freelance Audio Visual Technician

Williams Signal, Inc - Los Angeles, CA

February 2021 to Present

Av technician, responsible, for setting up audio visual systems,i.e, speakers, lights LED walls trust and cabling.As a freelancer, I traveled to job at many locations, in the metropolitan area. AV Technician

AV Lancer and Genesis Audio - Los Angeles, CA

February 2021 to Present

Audio Visual tech, filling in many roles were needed AV Technician

Desktop Video products - Dallas, TX

June 2023 to December 2023

Responsible for transport of equipment, staging equipment, set and strike of equipment, before and after shows, this includes breakouts . Most shows were mock trails and medical equipment demos. Flooring Estimator

Floor interiors services - Ontario, CA

September 2020 to May 2021

Prepared estimates at different levels of completion, including conceptual and schematic. Helped manage subcontractor relationships by communicating scheduling expectations. Identified key points impacting estimation values with careful evaluations of project plans, requirements, and specifications.

Created accurate Flooring estimates based on expert knowledge of means and methods of construction. Estimator

Closets by design - Los Angeles, CA

January 2020 to June 2020

Identified key points impacting estimation values with careful evaluations of project plans, requirements, and specifications.

Prepared estimates at different levels of completion, including conceptual and schematic. Assisted with business development activities by preparing presentations covering detailed project estimates.

Assisted with overall project management by reviewing quotes and estimates. Completed quantity takeoffs and materials pricing for projects. Flooring Esitmator

Alexander Flooring - Cerritos, CA

April 2019 to August 2019

Assessed buildings and grounds to prepare estimates for restoration work Administered site meetings and walk-throughs for pricing purposes Leveraged sales techniques and articulated product values to generate new business Wrote scopes, requirements Inputted information from customer calls and onsite service visits into the company's system using Measure square software. Estimator

Servicemaster Onecall - Santa Ana, CA

September 2016 to January 2019

Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings Oversaw various water damage and smoke odor restoration projects from beginning to completion Inputted information from customer calls and onsite service visits into the company's system using Xactimate and Mica software Wrote scopes, requirements Inputted information from customer calls and onsite service visits into the company's system using Xactimate.

Estimator/Project Manager

Servicemaster Global Holdings - CA

February 2015 to March 2017

Successfully led key projects which resulted in [positive outcome] Oversaw various residential and commercial water damage projects from conceptualization to completion

Provided information and expertise as to the most efficient way to dry down structures. Owner Operator

Hopper and son - Costa Mesa, CA

February 1994 to October 2014

Successfully led key projects which resulted in a increase in sales and customer satisfaction Planned and executed large dry down.

Senior Carpet Technician

Coit Services - Costa Mesa, CA

January 2008 to January 2010

Owned and operated small business for over 10 years Planned and directed staffing, training, and performance evaluations Reviewed operational records and reports to project sales and determine profitability Prepared budgets and approved expenditures; ordered and purchased supplies Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices Conferred with potential customers regarding service needs; advised customers on types of services to purchase Developed client prospect lists Wrote estimates and recorded orders for service; entered orders into computers Kept records of customer transactions; arranged for billing and collected payments Recorded details of customer inquiries, complaints, or comments, as well as actions taken. Senior Carpet Technician

Stat Services - Laguna Niguel, CA

January 2003 to January 2008

Education

Some college

Associate's degree

Skills

• Customer service Estimate preparation Client consultation Time management Task prioritization

• Sales

• Customer service

• Construction estimating

• Management

• Fire Restoration

• Restoration Industry Experience

• Water Damage Restoration

• Restoration

• Construction Management

• Drywall

• Mold Remediation

• Conflict Management

• Construction

• Project management

• Auto estimating

• Quality control

• Time management

• Communication skills

• Organizational skills

• Analysis skills

• Customer relationship management

• Customer service

• Project management

• Schematics

• Pricing

• Sales

• Order entry

Certifications and Licenses

IIcrc

Water damage restoration, Xactimate, Mica Measure square Driver's License

Air Brake Endorsement

CDL C

Assessments

Written communication — Proficient

June 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Sales skills — Proficient

September 2020

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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