Kirsten Collison

**** ********* **. ********** **.21227

443-***-****

ad3kia@r.postjobfree.com

ad3kia@r.postjobfree.com

Work History:

Wendy's Davco Co.

Operations Manager

June 1994-Dec. 2005

Supervised a crew of 10 or more, did all food efficiencies, counted cash and made morning and nightly bank deposits. Trained new staff and handled customer complaints. Covered day and night shifts when needed, worked holidays when required, secured the building when entering and exiting, deep cleaning required as well as working in a fast paced environment, teamwork is a must in the restaurant industry. Traveled to different locations when required a management course on team building and a serv-safe certificate was also obtained during my tenure. Phase 1 and Phase 2 management certificates were also obtained.

Bob Evans Restaurant

Waitress, carryout, food prep

Jan.2006-Jan.2007

Waited tables in a timely manner, customer service, ran the cash register on carryout when needed, cleaned and sanitized all areas. Prepared refrigerated items in the morning such as salads and desserts. Worked all available shifts including holidays filled in for the cooks when they were not available. Helped all new hires with learning the menu items and guiding them around the store to familiarize them with their new environment in order to gain more knowledge about their job.

Corner To Corner Cleaning Co.

Service Supervisor

Feb. 2007-0ct. 2012

Supervised a cleaning crew of 2 or more, collected payments and secured clients homes before exiting. Checked behind all employees and made sure their work was up to company standards, worked beside employees to help achieve time goals as well to maintain a positive environment and boost morale. Maintained company vehicles and equipment and returned them in an orderly fashion at the end of each shift.

Dollar General Co.

Customer Service Representative,Keyholder, Palmetto Florida March 2016-August 2017

Checked Customers out at the register, maintained a clean sanitary environment for customers and staff. Opened and closed the store in a timely manner while following all security procedures including setting alarms and securing lock codes, double checking front and back doors and making sure the store was clear of customers and employees before departure. Counting all cash drawers for accuracy and maintaining cash logs for all employees beginning and ending of each shift, handling customer complaints, and checking in delivery trucks for weekly efficiencies. Stocking shelves and managing the store as well as other local stores that were being newly constructed in the area was also a requirement.

Shoppers Food, Brooklyn Park Maryland

Customer service representative, stocker

Aug.2017-Jan.2018

Checked customers out at the register when ready in a timely manner, maintained a sanitary and clean work area during slow periods,stocked shelves with product that needed to be put away by the delivery truck and product that was left at checkout from customers, organized expired items and put them in their proper containers for disposal. Counted out the cash drawer for accuracy with the manager at the end of my shift.

Manatee Memorial Hospital,Bradenton Florida Supportive patient care specialist, Evs, Patient transport

Nov 2014 - Aug 2016

Took on several roles working on the emergency unit. I performed specified patient care duties such as assisting patients to the restroom, changing bed pans, planning and ordering meals from the cafeteria, assisting in changing out Iv fluids on occasion and notifying the charge nurse of anything that needed attention. I was in charge of transporting patients to discharge, and I also worked in the Evs department complying with all health department standards and using the proper disposal of hazardous materials, changing bed linen,stocking supplies and wiping down surgical equipment were part of this position.

Suncoast Errands, Bradenton Florida

Service Supervisor

Dec. 2015-Feb.2016

Running errands for various reasons, picking up the elderly from the airport, helping them with their luggage to their home or hotel/travel destinations,yard maintenance,construction cleaning, laundry pick up and in-home laundry services. Grocery shopping, organizational services, general cleaning duties performed, assistance with heavy lifting and tourist transport. Personal Medical Assistant/Ms. Carolyn G. Adams, Bowie Md./Annapolis Md.

On and off since Nov. 2012 -present Aug 2021, I took a brief break due to a move to FL. From the yr. 2014-2016 to take care of sick family members.

My job description was a very wide array of responsibilities. While under my supervision there was an impressive medical team to help with my duties. My duties consisted of helping with the activities of daily living such as cueing medication reminders, meal reminders, appointment reminders,picking up

medications,transportation to appointments,and accompanying the patient to different travel destinations was necessary. Ordering groceries, general housekeeping, and occasional deep cleaning, laundry, meal preparation, tech help, training the new nursing agencies and appointment setting were also part of my responsibilities. Finance management also became part of my job as my responsibilities increased, accounting such as helping her manage bills and prioritizing payment deadlines and creating Excel spreadsheets for tax prep to submit to her Accountant were also required. I also prepared numbers for the independent provider worksheets for the entire staff with detailed files including copies of checks and backup paperwork for submission to her Long Term insurance company. Taking notes and keeping a running record for reference and communication to medical providers and family members were necessary and attendance to all telehealth and doctors appointments were necessary as well. EDUCATION:

Northeast HighSchool, Pasadena MD.

Severna Park HighSchool, Severna Park MD.- Night School General Education Diploma courses taken and GED received. Lansdowne HighSchool, Baltimore MD.

Sept. 1992 -June 1996

University of Phoenix, Online Axia — 51 credits, no degree yet received/Major study- Human Service Management all credits in major recieved.

Other Skills:

Special skills in vascular dementia care due to personal home care of a family member who suffered after a stroke. I provided in-home care assistance before transition to hospice, additionally I provided assistance with another family member in hospice with lung cancer providing the staff with help in regard to breathing treatments, periodic turnovers, hydration and sponge baths. I am not certified in any of these areas, however my hands-on experience exceeds any certificate. Prior to this I participated in a volunteer senior program visiting homes participating in daily activities playing card games and painting fingernails, providing companionship. I also ocassionally clean houses on the side, walk pets and run errands for seniors in my neighborhood. Other Skills:

● Proficient in Microsoft Word, PowerPoint and Excel

● Familiar with Google Docs

● Experience in many areas of administrative work/appointment setting, tech support, calendar reminders and spreadsheets

● Accounting/Checks and balances/Yearly taxes

● Insurance billing

● Social Networking/Ebay Sales/Linkedin

● Experience in the healthcare field/patient care/senior care/dementia care

● Supervisor/management experience/cash handling,customer service oriented, ability to handle customer complaints and concerns with patience

● Food service experience of over a decade/familiar with food safety handling and temperature danger zones

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