MICAL NARANJO

ad3ki5@r.postjobfree.com

Houston, TX 77073

832-***-****

OBJECTIVE

Administrative professional possessing a strong desire to learn and grow professionally.

SKILLS

Self-directed & results-oriented, excellent communication skills

Strong interpersonal skills, accurate and detailed, excellent planner and coordinator

Filing and data archiving

25 WPM typing speed

•Resourceful & dedicated team player, Pleasant demeanor, •Microsoft Excel & Outlook

EXPERIENCE

CONNS HOMEPLUS

1401 RANKIN RD. HOUSTON TX 77073

MAY 2022 to November 2022

Internet and processing departments.

Customer service, incoming and outgoing calls, tracking orders, handling complains, assisting customers placing new orders, processing pending orders, processing payments and scheduling deliveries

DILIGENT DELIVERY SYSTEMS

5390 GREENS RD. HOUSTON TX 77032

OCTOBER 2013 To SEPTEMBER 2017

Office administrator/Customer Service

Answered and managed incoming and outgoing calls while recording accurate messages

Directed and routed deliveries and courier services.

Created detailed reports for both commercial & residential deliveries & as well as profit/loss.

Order entry & order updating, customer service

Assisted customers tracking & scheduling deliveries nationwide.

FASTTRAC TRANSPORTAION

16220 AIR CENTER BLVD. HOUSTON TX 77032

December 2006 To December 2013

Office Assistant/Customer Service

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service. New order entry & order updating, tracking & scheduling freight nationwide

RENT A CENTER

2129 FM 1960 ROAD W HOUSTON, TX

March 2003 To December 2006

Executive Assistant/account manager/Customer service

Created expense reports, budgets and filing systems.

Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.

Assisted with team building initiatives and overall support for maintenance and organization.

Researched, proposed and implemented customer services to increase profit gross to organization.

Directed administrative functions for the consultants and key managers. New accounts, routing, scheduling.

Inventory control. Daily bank deposits & tilt control.

EDUCATION

Lopez High School 1999

GED

Spanish/English

MS office, Outlook, Excel

Adaptability, team work, organisational skills, time management

Flexible and open to change

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