Kasey Fischer

Expert Customer Service Advisor

Mansfield, OH 44906

ad3khx@r.postjobfree.com

+1-419-***-****

Dynamic customer service professional. Experienced in offices, call centers and remote settings. Excels at first call resolutions, listening to the needs of customers, articulating product benefits, and creating solutions that provide value. Highly professional, dependable, reliable, and able to perform duties with minimal supervision. Consistently maintained a customer satisfaction rating of over 95%, demonstrating my commitment to delivering exceptional service. Authorized to work in the US for any employer

Work Experience

Manager

Go Calendars - Mansfield, OH

November 2023 to Present

Interviews, Hiring manager, orders, scheduling, payroll, opening and closing of store, deposits, customer service, sales, discounts.

Production Worker

Edge Plastics - Mansfield, OH

May 2023 to October 2023

Packed products per order

Consumer Connections Advisor

American Standard, Lixil Americas - Mansfield, OH

September 2021 to May 2023

Proficient in Salesforce, SAP, Five9, VPN, Microsoft office, answered customers calls due to product ordering, parts ordering, help with troubleshooting and fixing products, help customer with warranty registration, ID Products, reimbursing customers.

Customer Service/sales an tech representative

STARTEK - Mansfield, OH

November 2020 to July 2021

Inbound calls, assist customers with payments, upgrades an technical issues. Crew Member

Wendys - Shelby, OH

February 2019 to November 2020

Took customers orders, made food, ran cash register for lobby and drive through, closer Diatary Aide

Crestwood Care Center - Shelby, OH

June 2019 to September 2020

Prepped, cooked, and served meals for residents.

Deli Clerk

Cornells Iga - Shelby, OH

February 2020 to August 2020

Prepped items per customers orders.

Prep Cook

Chick-fil-A - Dayton, OH

September 2017 to November 2018

• Prep food for the entire day

• Complete catering orders

• Clean an sanitize food

Server

Denny's - Mansfield, OH

August 2014 to August 2017

• Greet and seat customers

• Take customers orders

• Be informed of new items or promotions

• Enter customers orders in a POS system

• Be fast and efficient

• Certificate to train

• Hospitality

Education

High school

Crestview High School - Ashland, OH

August 2001 to June 2005

Skills

• Serving Experience

• Guest Services

• Busser

• Warehouse experience

• Cooking

• iOS

• Leadership

• Grill

• Kitchen Staff

• SAP

• Food Prep

• Computer Networking

• Restaurant Experience

• Host/Hostess

• Catering

• Food Production

• Restaurant Management

• Typing

• Customer service

• Bartending

• Food Service

• Software troubleshooting

• Android

• Live chat

• Documentation review

• Drywall

• Plumbing

• Jira

• Microsoft Powerpoint

• Technical support

• Banquet Experience

• Salesforce

• Supervising Experience

• POS

• Java

• Meat Cutting

• JavaScript

• Help Desk

• Call center

• Pricing

• Oracle

• Microsoft Word

• Microsoft Excel

• Microsoft Office

• Microsoft Outlook

• VPN

• Customer support

• Microsoft Windows

• Operating Systems

• Linux

• Customer service

• Order entry

• Technical support

• CRM software

• Cash handling

• POS

• Help desk

• Supervising experience

• Operating systems

• Cash register

• Guest services

• Leadership

• Hospitality

• Data collection

• Serving

• iOS

• Java

• JavaScript

• Quality assurance

• Android

• Restaurant experience

• Cooking

• Bartending

• Windows

• Computer networking

• Typing

• Documentation review

Assessments

Customer service — Proficient

July 2023

Identifying and resolving common customer issues

Full results: Proficient

Customer service fit — Proficient

May 2023

Measures the traits that are important for success for customer service roles Full results: Proficient

Call center customer service — Proficient

August 2023

Demonstrating customer service skills in a call center setting Full results: Proficient

Work style: Professionalism — Proficient

August 2023

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Sales skills — Proficient

May 2023

Influencing and negotiating with customers

Full results: Proficient

Customer focus & orientation — Proficient

May 2023

Responding to customer situations with sensitivity Full results: Proficient

Food service fit: Crew member — Proficient

September 2020

Measures the traits that are important for successful food service crew members Full results: Proficient

Attention to detail — Proficient

September 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Software developer fit — Proficient

August 2023

Measures the traits that are important for successful software developers Full results: Proficient

Administrative assistant/receptionist — Proficient July 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Basic computer skills — Proficient

August 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Work style: Reliability — Proficient

August 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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