Loan Processor Customer Service
Resume:
Karen Kessler
Senior Loan Processor - Freedom Mortgage
Severn, MD 21144
ad3khb@r.postjobfree.com
To obtain a permanent full-time position within a leading institution where I can be of value and utilize my experience and talents with the possibility of advancement and growth. I also have worked in a pet clinic in Arizona part time and work at a grooming company currently part time. I can meet and greet clients and have great customer service. I have reliable transportation and your clinic is close to me. Please contact me at 480-***-**** or ad3khb@r.postjobfree.com. Thank you.
Authorized to work in the US for any employer
Work Experience
Senior Loan Processor
Freedom Mortgage - Columbia, MD
August 2015 to November 2022
Receiving and scrubbing new files from sales - review 1003 for accuracy and completeness
• Ordering appraisals, title, transcripts and verification of employment
• Contacting borrower within twenty four hours of receiving new loans to complete scripted welcome call
• Completing status calls at least twice a week with borrower at certain milestones of the process
• Scheduling and maintaining appointments with borrowers on CRM Sales Force software
• Constant communication and cooperation with internal sales and appraisal departements to verify clearances and provide information and documents as required
• Completing review and verify forms for final underwriting, clear to close after two touches by underwriting
• Retain thirty to thirty five pipelines simultaneously to include VA, FHA and conventional cash out refinances
• Maintain EDMS processing system and document software
• Usage of Lakewood loan calculating software
• Update Desktop Underwriting software
• Successful and continuous high customer status scores and pull through rate Mortgage loan processor III
BBVA Compass Bank - Tempe, AZ
August 2014 to August 2015
Work with six or seven assigned loan officers from initial submitting of loans to signing/funding with weekly pipeline calls to review loans to insure closing time is accurate
● Pipeline average of thirty to thirty five loans which include both purchases and refinances
● Knowledge of guidelines for VA, FHA, conventional portfolio and acquisition loans
● Acquire and review initial documents in order to submit the loans for initial underwriting
● Continually review files for conditions from underwriters
● Communication with borrowers at least every five days for updates and to request documents as needed
● Order 4506T transcripts, homeowner's insurance, title work and appraisals
● Coordinating underwriting and closing with internal departments
● Maintaining loan notes, communication log and email folders for each borrower Mortgage loan processor
Nationstar Mortgage/Stonegate Mortgage - Scottsdale, AZ June 2013 to July 2014
Receive file from mortgage advisor and open loans within twenty four hours of receipt
● Gather upfront documents and review file for initial underwriting
● Work with mortgage advisors to close loans on time
● Enter appropriate codes and information into system
● Order title work, appraisals, payoffs and update homeowners insurance when file is received
● Review all documents in file
● Run and update Desktop Underwriter software when applicable
● Communicate with mortgage advisors and borrowers to request conditions needed to close loan
● Prepare paperless files for underwriting
● Stay connected on investor and agency as well as internal policies
● Assist in training and orienting and needed
● Ability to perform tasks and complete projects with minimal supervision
● Lead mentor to other members of the department
● Take personal responsibility to complete tasks and resolve problems Senior Mortgage Loan Processor
Wells Fargo Home Mortgage - Tempe, AZ
January 2012 to May 2013
March 2009 - May 2010
I was employed with this company at two seperate times.
● Designated FHA/VA loan processor of purchases and refinances files through closing
● Process Harp and conventional loans of purchases and refinances files through closing
● Process CEMA New York files through to closing
● Mortgage loan processor for 3-step, LPS and LIS systems
● Main trainer for new hires, side by side training and answering questions
● Constant contact with borrowers for welcome calls, requesting documents and status updates
● Back up to other processors when out of the office
● Interact with other departments and managers to clear conditions of loans
● Knowledgeable at receiving files and reviewing for accuracy and compliance
● Interact with loan officers to gather conditions from borrowers and other sources
● Verify pricing on files is within guidelines
● Attend training and meetings on procedure changes to stay informed regarding government changes
● Meeting customer service, funding, timelines and quality goals set by management
● Reviewing production goals daily to increase productivity
● Coordinate with title, appraiser and other resources to close loans
● Knowledgeable with LIS, FHA connection and other computer applications
● Received several awards and prizes for recognition of funding loans and customer service
Processor
J P Morgan Chase Bank - Tempe, AZ
May 2010 to December 2011
for purchases and refinances
● Process Harp and conventional loans for purchases and refinances
● Assisting in ongoing training of new hires
● Back up other processors when out of the area
● Interact with other departments and managers to clear conditions
● Knowledgeable at receiving files for accuracy and compliance
● Interact with loan officers to gather information form borrowers and other sources
● Attend training and meetings on procedure changes to stay informed regarding government changes
● Meeting customer service, funding, timelines and quality goals set by management
● Reviewing production goals daily to increase productivity
● Coordinate with title, appraiser and closing personal to insure smooth closing for borrowers
● Knowledgeable with Closr, CFM, FHA connection and other computer applications. Skills
• Customer service
Contact this candidate