Business Office Manager
Resume:
Andrea Lee
Professional Brief
Bangs, TX *****
***************@*****.***
As a dedicated, hard-working professional, I pride myself on my passion to serve. I excel in an environment that challenges me to use my strong communications skills, effective interpersonal talents & solution oriented attitude. I’m a creative, quick thinker that likes to work with an enthusiastic personality as I contribute to the goals of the organization. I am a team player that has proven high performance experience & will bring value to any company looking for a competent professional. Authorized to work in the US for any employer
Work Experience
Professional Services Coordinator
Carter Healthcare - Brownwood, TX
November 2020 to Present
Serve as a public awareness representative for Carter Healthcare and am responsible for the public’s education as well as providers and case managers about the home health services available to patients. In addition, I am responsible for meeting all referral and admission goals set by my managers. Marketing Lead & Director of Volunteer Services
Brownwood Regional Medical Center
2012 to Present
• Efficiently manage the operations of the 90+ volunteers of the organization including Adult & Junior Volunteers and chaplains
• Creatively plan, & execute awards ceremonies, recognition events, annual meetings, and Health Fairs.
• Create flyers, posts cards, invitations, Review Cards and many other marketing materials.
• Manage social media and 48 Goggle My Business Pages
• Manage Senior Circle Program-traveled with senior citizens in the USA and Internationally. Worked with travel companies to arrange travel, flights, bus arrangements, etc.
• Screener in Emergency Room during covid-19 pandemic
• Chamber of Commerce Ambassador for BRMC
Assistant to Business Office Manager & Assistant Business Office Manager Brownwood Regional Medical Center
2008 to 2012
Business Office- Assisted Director of Business office
• Provide full administrative support to both Executive Director & Assistant Director
• Daily Reclass Analysis
• Weekly Bad Debt Balancing
• Medicare Bad Debt Report
• Obtaining Physician information and adding them to HMS System
• Maintaining time clock using Kronos
• Interim Patient Access Manager
• Preparing contractual adjustments and refunds if necessary
• Assisting with Medicare Audits
• Running Cashiers Office taking in on-site patient payments, mail in payments, all department payments, batching and preparing them to be posted by cash poster
• Preparing CRJ and daily cash deposit.
• Assisted the Wound Care Center, Cancer Center, Out-patient Registration, and Imaging Center with registration of patients, collecting co-pays and gathering insurance information, preparing patient Effectively oversee & run the general day-to-day clerical office duties
• Provide full administrative support to both Executive Director & Assistant Director
• Manage daily reporting requirements for internal account balancing/posting
• Maintain office efficiencies - mailing/filing systems & business office machines PBX Operations Supervisor
Brownwood Regional Medical Center
2006 to 2012
• Oversee the departments full-time PBX operations team of 7
• On boarding new hires
• Manage scheduling, training, employee evaluations & job performance
• Effectively operate the daily office responsibilities & support of the PBX personnel Office Assistant III
Women's Imaging Center
2003 to 2006
• Prepared patient's charts
• Obtained ICD-9 codes and verified dates of last procedure if necessary
• Scheduled patients for imaging procedures
• Hung and took down films
• Reviewed and edited Physician's reports before they signed them.
• Received excellent ratings on all yearly performance reviews Senior Production Leader/Portfolio Manager
Diversified Collection Services, Inc - Grants Pass, OR 1996 to 2003
• Collection of United States Department of Education defaulted student loans
• Managed a team of 7 portfolio managers
• Assisted in organization of events for company
Education
Bachelor of Science in Business Administration
Colorado Technical University
2008
Medical Terminology
Rogue Valley Community College
2005
Associates Degree in Communications
University of New Mexico - Gallup, NM
1992
Skills
• Employee Orientation
• Insurance Verification
• Kronos
• Portfolio Management
• Medical Scheduling
• Medical Terminology
• Event Planning
• Office Management
• Project Planning
• Microsoft Office word
• Microsoft Powerpoint
• Microsoft Excel
• Microsoft Publisher
• Microsoft Outlook
• Team Management
• Customer service (10+ years)
• CRM software
• Leadership
• Events management
• Front desk
• Supervising experience
• Sales
• Communication skills
• HIPAA
• Program Management
• Hospitality
• Email marketing
• Copywriting
• Social media management
• Research
• Computer skills
• Typing
• Restaurant experience
• Account reconciliation
• Microsoft Office
• Microsoft Word
• Customer support
• Databases
Awards
Brownwood Area Chamber of Commerce Ambassador of the Year 2020
Employee of the Month
July 2009
Employee of the Month
July 2018
Certifications and Licenses
Basics of Accounting & Finance
Present
Business in the Global Environment
Present
Management Essentials
Present
Project Planning
Present
Business Fundamentals
Present
Human Resource Development
Present
Organizational Systems Improvement
Present
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