MS Melissa Shaffer

Elizabeth, PA ***** 412-***-**** ad3kgj@r.postjobfree.com

PROFESSIONAL

SUMMARY

Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail- oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Conscientious Healthcare professional offering over Number years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Reliable Medical Support professional with Number years of experience in Type environment. Expertly assist with office operations and physician support by gathering patient information, Task and Task. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Organized Job Title with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

SKILLS Family Education

2D Scanning

IDX Appointment Scheduling

Dictation and Transcription

Patient Assessments

Electronic Medical Record

EMR Systems

Injury Treatment

Customer Service

Medical Procedures

Understanding

Customer Relationship

Management

Vital Sign Monitoring

Documentation Procedures

Clinical Applications

Communicating with Patient

Families

Medical Terminology

Charting Expertise

General Housekeeping Abilities

Sterile Procedures and

Techniques

Assisting with Physical Exams

Equipment and Instrument

Sterilizatoin

Mobility Assistance Needs

Understanding

Account Management

Stocking Supplies

Expertise

Phlebotomy

Wound Care and Irrigation

First Aid

Medical Records Management

EKG Set Up and Monitoring

Completing Insurance Forms

WORK HISTORY MEDICAL ASSISTANT 03/2013 to 05/2018

Sports Medicine And Joint Replacement Specialists Mt Lebanon, Pa Sanitized, restocked, and organized exam rooms and medical equipment. Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Obtained client medical history, medication information, symptoms, and allergies.

Performed medical records management, including filing, organizing and scanning documents.

Collected and documented patient medical information such as blood pressure and weight.

Called and faxed pharmacies to submit prescriptions and refills. Documented vital signs and health history for patients in clinic and hospital environments.

Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Completed clinical procedures and gathered patient data for interpretation by physician.

Taught patients about medications, procedures, and care plan instructions. Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment. Verified patient insurance coverage and collected required co-payments. Obtained and documented patient medical history, vital signs and current complaints at intake.

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Completed EKGs and other tests based on patient presentation in office. Prepared lab specimens for diagnostic evaluation.

Explained procedures to patients to reduce anxieties and increase patient cooperation.

Oriented and trained new staff on proper procedures and policies. Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Measured patient pulse oximetry.

Helped improve patient outcomes by educating and advising on relevant treatments and care.

Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Collected pertinent data and calculations to aid physician in interpreting results.

Implemented care and efficiency improvements to support and enhance office operations.

Liaised with patients and addressed inquiries, appointment requests and billing questions.

Measured patient spirometry.

EDUCATION Associates Degree In Science Medical Assisting 05/2008 Community College of Allegheny County, Pittsburgh, PA

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