Phyllis Johnson

708-***-**** ad3kgh@r.postjobfree.com Chicago, IL 60608

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SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

SKILLS

Performance Assessment

Policy Enforcement

New Employee Orientation

Dispute Mediation

Corrective Action Planning

EXPERIENCE

Customer Service Representative, Illinois Auto Auction, October 2022-November 2023 Oakbrook, IL

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner. Gathered customer feedback through surveys and used the data to improve customer service.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Manger, Jump For Joy Day Care Center, January 2017-December 2019 Berwyn, IL

Supervised and trained customer service staff to ensure excellent customer service delivery. Provided guidance and support to junior customer service representatives, including coaching and mentoring.

Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.

Human Resources Manager, New Life Ministries Child Care Center, January 2014-August 2016 Chicago, IL

Developed and implemented recruitment strategies to attract qualified candidates. Identified, screened and interviewed potential employees. Conducted background checks and reference checks of prospective employees. Created job postings, tracked applicants and maintained an applicant database. Registration Representative, Lagrange Hospital, October 2013-November 2014 La Grange, IL

Assisted with scheduling appointments, verifying insurance coverage, and collecting payments.

Provided excellent customer service by answering inquiries and resolving any issues that arose. Reviewed patient information and verified accuracy of demographic data in order to register patients.

Entered all patient information into the registration system accurately and efficiently. EDUCATION AND TRAINING

High School Diploma

Downers Grove South, Joliet IL June 1985