KIMBERLY A. HEADY

Bremen, KY ***** 270-***-**** ad3kg2@r.postjobfree.com

I would like to obtain full-time employment. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.

Beat Your Best award by attaining 125% in monthly goals while in my Sales Associate position at Bluegrass Cellular

Attended Manager training seminars

Led sales team to 5 months of top sales for the month in the company out of 21 stores Team broke a record for the Central City store by achieving 100 activations in one month Team accomplished 200% in activations 4 months in a row to break a record for the Central City store Quality Management

P&L Management

Business Administration

Supply Chain Management

Schedule Management

Customer Relationship Management

Training and Development

Training and Coaching

Verbal and Written Communication

Time Management

Staff Training/Development

Babysitter, Seamstress, Teacher, 01/1989 - Current Self – Central City KY

Improved child safety by vigilantly monitoring play areas and consistently enforcing rules. Enhanced children''s social skills by organizing group activities and encouraging teamwork. Promoted healthy habits by preparing nutritious meals and snacks for children daily. Assisted in developing self-confidence with age-appropriate responsibilities and chores. Maintained a clean and organized environment to ensure the well-being of children under care. Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements. PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

SKILLS

WORK HISTORY

Played games, worked on puzzles, and read books to young children. Administered medications, following strict instructions from parents and medical labels. Taught children basic life skills, manners and personal hygiene. Improved garment fit and overall quality by skillfully making alterations to clothing items. Ensured accurate measurements were taken for each client''s project, resulting in well-fitting final products that required minimal adjustments.

Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations. Drew patterns and cut fabric pieces, assembled, and sewed to create wearable garment. General Manager, 06/2023 - 12/2023

Dollar General – Central City

Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Improved customer satisfaction through staff training in customer service and product knowledge. Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Cook / keyholder, 08/2022 - 05/2023

Dairy Queen – Dawson Springs, KY

Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes. Reduced food waste significantly by implementing proper portion control and storage techniques. Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations. Supported kitchen staff training and development, leading to increased productivity and efficiency. Cashier, 04/2022 - 08/2022

Kentucky Fried Chicken – Madisonville KY

Enhanced customer satisfaction by providing efficient and accurate cash transactions. Streamlined checkout process for increased efficiency and reduced waiting times. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Mentored new employees on cashier duties and best practices, improving overall staff performance. Contributed to store success by maintaining high standards of cleanliness throughout the facility. Ensured compliance with company policies and procedures while processing transactions efficiently. Promoted store promotions and incentive programs to increase overall sales revenue. Developed rapport with regular customers, offering personalized service that fostered brand loyalty. Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business. Worked flexible schedule and extra shifts to meet business needs. Upsold additional products and services to customers, increasing revenue. Addressed customer needs and made product recommendations to increase sales. Learned duties for various positions and provided backup at key times. Worked closely with shift manager to solve problems and handle customer concerns. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels Worked flexible schedule and extra shifts to meet business needs Welcomed customers and helped determine their needs Cashier/ Deli, 11/2021 - 03/2022

Love's Travel Stop – Hanson KY

Enhanced customer satisfaction by providing efficient and accurate cash transactions. Streamlined checkout process for increased efficiency and reduced waiting times. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Residential Advisor, 11/2016 - 10/2021

Muhlenberg Co. Job Corps – Greenville Ky

Enhanced resident satisfaction by addressing concerns and resolving issues promptly. Implemented innovative programs for community building, resulting in a more cohesive living environment.

Developed and executed effective conflict resolution strategies to maintain a harmonious residential atmosphere.

Collaborated with fellow Residential Advisors to plan and host engaging social events for residents. Conducted regular safety inspections to ensure compliance with housing policies and regulations. Assisted with move-in and move-out processes, streamlining the transition for new and departing residents.

Provided support to residents during emergencies, coordinating with appropriate campus resources as needed.

Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.

Maintained accurate records of building maintenance needs, submitting work order requests in a timely manner.

Participated in annual training programs to stay current on best practices in residential advising and student support services.

Cultivated a sense of belonging among residents by fostering meaningful connections between individuals from diverse backgrounds.

Managed administrative tasks such as incident reporting, room assignments, and key distribution efficiently.

Participated in staff meetings and training to stay informed on policies and procedures. Enforced rules and regulations to maintain order and safety in residence hall. Advised students on available resources regarding academic support services or personal counseling opportunities.

Supervised and mentored students to promote safety and wellbeing. Mediated conflict to provide safe and secure environment through policy enforcement. Assisted students in handling tough situations to resolve problems. Promoted diversity and inclusion to create welcoming and inclusive living environment for all students. Guided students to integrate into both academic and social communities on campus. Maintained communication with students' counselors, instructors and staff members to promote supportive environment.

Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.

Enforced policies and safety standards through building and room rounds. Responded to student inquiries and concerns, offering support and guidance. Conducted daily welfare checks and coordinated with facility staff to meet resident needs. Provided crisis management and intervention during emergency situations. Monitored student behavior and responded to disciplinary issues in accordance with established policies. Promoted culture of respect and understanding among students. Developed and enforced safety policies and procedures to drive safety and well-being of students. Facilitated smooth transition of new students into residential program. Evaluated student progress to identify areas of improvement and provide feedback. Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Created successful work schedules for each team member to maintain deadlines and fully staff shifts. Evaluated staff performance and provided coaching to address inefficiencies. Manager, 10/2011 - 08/2016

Bluegrass Cellular – Central City KY

Improved customer satisfaction through staff training in customer service and product knowledge. Maximized sales by creating innovative visual merchandising displays and store layouts. Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality. Managed inventory control, cash control, and store opening and closing procedures. Assisted with hiring, training and mentoring new staff members. Completed point of sale opening and closing procedures. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Scheduled employees for shifts, taking into account customer traffic and employee strengths. Interacted well with customers to build connections and nurture relationships. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Trained and guided team members to maintain high productivity and performance metrics. Assisted in recruiting, hiring and training of team members. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Coordinator, 07/2008 - 10/2011

Bluegrass Cellular – Central City KY

Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Coached employees through day-to-day work and complex problems. Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Monitored front areas so that questions could be promptly addressed. Sales Associate, 06/2006 - 07/2008

Bluegrass Cellular – Central City, KY

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.

Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Helped customers locate products and checked store system for merchandise at other sites. Engaged with customers to build rapport and loyalty. Provided positive first impressions to welcome existing, new, and potential customers. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Built customer loyalty and retention by delivering excellent shopping experiences. Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. Provided exceptional services and pleasant shopping experiences to retail customers. Developed strong rapport with customers and created positive impression of business. High School Diploma: 05/1982

Central City High School - Central City, KY

Central City High School - Graduated in 1982

H&R Block tax classes - Completed in 1992

EDUCATION

Volunteered for Junior Achievement classes for 5 years Bluegrass Cellular C.S.R classes - Completed in 2006 Google Classroom ADP payroll

Crafts, sewing

References available upon request.

SOFTWARE

INTERESTS

REFERENCES

Contact this candidate