LATOYA MINGO

Charlotte, NC 704-***-****

ad3kfc@r.postjobfree.com

SUMMARY

I am looking to obtain a position at an invariable company with professional customer service and advance opportunities through this journey in my career goal. I have 2 years of experience providing customer service support in busy retail environments. Sustaining a positive attitude in workplace. I have prior experience with housekeeping, room attendant, healthcare kitchen food service worker, cash handling and warehouse duties are included. Time and project management, problem solving, goal setting, career strategies, leadership notion and computer fundamentals are all skills that I have acquired.

SOFT SKILLS

Time Management

Problem Solving

Goal Setting

Career Strategies

Customer service communication

Computer Fundamentals

WORK EXPERIENCE

Subway Charlotte, NC

Sandwich Artist/Cashier 2007-2008

● Assist customers with orders and prepared food to customer

● Operated cash registers and complete other assignments by manager

● Field customer questions and complaints

● Cleaned where necessary

Ross Distribution Charlotte, NC

Picker 2009-2009

● Use a hand scanner to scan inventory and to assure that inventory labels were correct

● Responsible for filling customer orders and delivering them to the delivery platform in a manner that meets company standards for productivity

● Responsible for the completeness and correctness of all orders filled Walmart Charlotte, NC

Cashier 2010-2010

● Scanned items and ensured pricing was correct

● Greeted customers

● Took product coupons and scanned for correctness

● Took money in the form of cash, credit card, or check and dispensed correct change Walmart Charlotte, NC

Sales Associate 2014-2015

● Resolved and answered customer complaints regarding services and products

● Helped set up displays and Mods

● Increase sales to promote business

● Stocked merchandise in warehouse

Adecco/Communication Test Design Incorporation Charlotte, NC Material Handler 2015-2015

● Test modems for customers

● all cable electronics for properly working

● returned products

● Packed and unpacked

Hitachi Metals Charlotte, NC

Production Inspector 2016-2016

● Responsible for production to establish standard production rate

● Selected magnets while inspecting at specified stages in production

● Cleaned area

● Filled out reports

● Refilled boxes

PITNEY BOWES Charlotte, NC

Mail Presorter 2016

● Productivity standards and deliver with precision

● Ensures that mail is reviewed for proper date, postage, and good quality barcodes

● Completed proper disposition of mail placement of bins, stocking trays and tag holders

● Remove mail piece jams from machine

● Communicated errors and recognizes bad barcodes to operator to prevent rework

● Clean work area

DICK STEVENS

Packer Charlotte, NC

● Prepared individual package 2016

● Weighed condiments

CMS/Collinswood Language Academy

Cafeteria Worker Charlotte, NC

● Prepared Food 2016

● Served Students

● Dishwasher

SPENCERS/SPIRIT

Picking/Packing Charlotte, NC

● Accurately and efficiently hand select merchandise with a rf scanner 2016

● Pack merchandise by creating and printing labels and sealing boxes Hospitality

Room Attendant/Housekeeper/Laundry

● Housekeepers/maids are responsible for making sure all assigned areas of the hotel rooms are clean, neat, and tidy. This includes any indoor household cleaning and organizing tasks assigned by the employer. Typical responsibilities include vacuuming, dusting, laundry, mopping and waxing floors and changing and laundering linen and heavy cleaning, like cleaning windows and furniture. In uniform utilizing a cleaning cart, attending associate meetings,operatng a HotSOS device, using a room attendant key, and caddy.

● To wash, dry, fold, sort, and mend clothes and linen; operate related equipment in an institutional laundry;Laundry processes are often done in a room reserved for that purpos Healthcare Medical Center/Kitchen

● Food handling, dishwasher and Utility skills

● The Food Service Worker may work anywhere on property where food is prepared. This person will assist in setup and serving of food from counters and steamtables. Duties will include cleaning and sanitizing equipment and work stations. The general responsibilities of the position include those listed below, but Company may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements. General Responsibilities: - Operates a variety of kitchen utensils to weigh, measure, mix, wash, peel, cut, grind, stir, strain, season and knead foodstuffs for cooking, serving and storing. - Assists in the preparation of hot and/or cold foods, and properly stores food, utilizing knowledge of temperature requirements and spoilage

Customer Service Representative/Sales/Inbound and Outbound Calls

● Liveops: customer service representative online store by phone inbound and outbound calls delivery status, payments,orders, returns etc much more.

● Infocision: Inbound/outbound calls, transfer calls to other departments, offer discounts and promotions, modify customer profile accounts with updates, verify and authenticate customer accounts, outbound campaign ads, inform customers on FAQ, take debit transactions payments, view bill statements, disconnecting/canceling services, adding or removing services upon customers request, updating or downgrading services upon customers request and inquiries, billing questions recording/coding calls

● Conduent role: customer service representative Call Center- experience with customer service representative receiving inbound calls in a cubicle area with OTC products to clients and patients with their insurance benefit plan/accounts in processing duties, using computer with computer skills to task abilities for clients inquiries.

● Strengths: adaptability, business communication and negotiationable abilities EDUCATION & SPECIALIZED TRAINING

West Charlotte High School Charlotte, NC

-General Education 2006

Independence University Salt Lake City, Utah

-Bachelor in Health Information Management

Some college

AWARDS

(Walmart) “Customers Are First” CERTIFICATE 2014

Independence University/Stevens CERTIFICATE 04/2017 Henager College Dean’s List

Independence University CERTIFICATE 05/2017

Soar Courses

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