Warrensville Heights, OH *****

216-***-**** ad3kf9@r.postjobfree.com

Summary

Highly motivated customer service-oriented professional with strong understanding of the importance of accurate claims processing. Maintains attention to detail needed to review and correct errors and retain high levels of accuracy. Follows policies, guidelines, and procedures to assure consistent quality. Joyce Y.

Myles

Skills

• Microsoft Office

• Epic Data System

• Customer Service

• Organizational skills

• Time Management

• Excellent written and verbal

communication skills.

• Medical Terminology and

Anatomy

• ICD-9-CM, HCPCS, CPT

• Electronic Health Records

(EHR) and Electronic Medical

Records (EMR)

• Greenway Managed Care

(HMO, PPO, and POS)

• Insurance regulations

• Practice Management

• Medical Office Procedures

• Knowledge of HMOs,

Medicare, Medicaid, and

HIPAA Compliance

Certifications

• Certified in CPR and First Aid

Experience

Ohio Department of Developmental Disabilities I Warrensville Heights, OH Homecare Provider August 2022 – Current

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Plans, organizes, and directs the care of client(s). Provide transportation to community activities, medical appointments, and personal needs.

Assist with and work to strengthen the individuals’ many daily living needs, including but not limited to: nutrition, hygiene, exercise, communication, and socialization skills.

Help individuals as needed to bathe, groom, dress, participate in family style dining and other daily living skills, always working to improve self-reliance. Assist the individuals in maintaining a clean, neat, and safe home environment. Dispense

& administer medications to the individuals.

Helps maintain the patient to maintain good personal hygiene and assists in maintaining a healthful, safe environment.

Assists the patient with ambulation as ordered by the physician and approved and supervised by the nurse.

Assists the therapy personnel as needed with rehabilitative processes. Daily documentation & communication of care of nursing care plan. Collected confidential medical data.

Michael E. Singerman, DPM Medical Office I Beachwood, OH Office Assistant May 2020 – May 2022

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Welcome patients and visitors in person and on the phone. Schedule appointment for the providers.

Insurance verification, collection of co-pays, and outstanding balances. Maintains reception area in a neat and orderly condition.

May assist other staff members with their duties as workload dictates. Provides positive customer relations in dealing with patients, families, physicians, and referrals etc.

Collect data from patients to use in medical records. Collected confidential medical data and entered into Epic system. Prep charts by obtaining information for new patient appointments, and process incoming referrals and outgoing referrals.

HealthSpan (formerly Kaiser Permanente) Brooklyn Heights, OH Call Center Representative (Displaced due to buyout) July 1996 – August 2017

− Support and provide individualized sales and customer service.

− Schedule medical appointments and send correspondence related to medication refills.

− Function as a liaison for the patients and health center by directing calls to other departments as needed, use good judgement in handling calls, especially with urgent matters and problem solve quickly and efficiently.

− Coordinated work between multiple departments.

− Enter data clearly and accurately; maintain up to date records. Feb 2015 – May 2016

Education

Ultimate Medical Academy

Associate of Science in Medical Billing and Coding

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