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Sales Support Office Management

Location:
Houston, TX
Posted:
February 12, 2024

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Resume:

Maria Laura Maldonado

713-***-****

Summary:

Dedicated professional with 20+ years of experience working with small/mid-size companies focused on Logistics, accounting, office management and administration. Looking for an opportunity where I can leverage my experience, expand my knowledge and contribute to a team.

Areas of Strengths:

Microsoft Excel, Word, Word Perfect, Access, Windows and Outlook Email

ADP

Ports of Houston/MSY/MOB system

Reconciliations

SAP

Audit

Macro

Logistics (Foreign & Domestic)

Oracle

Sales Support

Mac3

Us Pricing Client

Citrix

Career Highlights

In my tenure of 25+ years with Numerical Precision I was promoted multiple times, served as the Subject Matter Expert for the group and became the “go to” for many co-workers

Effective leader with strong skills in strategic planning and implementing business plans using multitasking abilities and sound decision-making in diverse organizational setting; as well as relied upon to complete urgent and challenging tasks

Developed and Implemented the Vendor Approval process to ensure guaranteed pricing and ensure vendor was paid on time, which results in thousands of dollars in costs saving to the company

Instrumental in helping develop an International Logistics process for the company

Equipped with well-honed problem-solving, analytical, and decision-making skills, which lead to generation of substantial cost savings

PROFESSIONAL EXPERIENCE

ZIM Integrated: Present- Oct 2017

Incumbent provides administrative support to the entire branch including preparing outgoing mail, filing correspondence, other records and process payroll. Serve as first line of telephone contact for customers and general public as well as contact for all administrative, IT vendors and repairs. Arrange conference calls, meetings, coordinate travel schedules and reservations. Also responsible for maintaining office supplies/equipment inventory, fixed assets and arrange for equipment maintenance.

Payroll, Office efficiency, timely processing of invoices

Submit complete payroll each pay period 100% of the time.

Process all invoices within 5 days of posting in portal.

Cost service updated.

Dashboard updates.

Planning and prioritizing, within time deadlines skills

Plan day-to-day activities within timetables and priorities

Manage complex tasks with cross-functional interface projects within timetables and priorities

Quality oriented – work according to process

To work according to the policy / procedure / processes / methodology and to define KPIs and objectives.

To define KPIs and objectives to improve the process.

Ensures the success of the team before the individual success.

Analytical thinking – to translate understanding to decision making.

YMCA International May 2015-Oct 2017

Answer Phones

Rebate Checks

RCA Refugee Checks

Assist Clients with Issue and Problems

Assist Director with various projects and duties

Customer information change

Communicate by email and phone to internal clients regarding inquiries for customer related issues due to miscommunication on benefits

Perform daily order log of all specialty orders via excel spreadsheet.

Run miscellaneous report for invoicing, discount issues, analyze documents to ensure accurate billing, verification of account at location by product and department

Invesco Feb 2010- May,2015

Ship tradeshow booths and other related materials to conferences, dinner events, company roadshows using UPS small package, UPS LTL shipping system and local courier services.

Daily tracking of tradeshow materials to received delivery confirmation.

Upon return of tradeshow booths, perform inspection to check all components and hardware arrived and check for any damages.

Repack boxes of tradeshow materials to consolidate for shipping cost savings.

File claim with UPS loss/ damage department when materials arrive damaged or service failure occurs.

Maintain tradeshow roster and update as needed to reflect booth shipping activity.

Maintain adequate clean stock on all table skirts. Send table skirts to launder when soiled.

Obtain shipping quotes for internal clients and will compare ups small package versus UPS LTL for shipping cost saving.

International Shipping to most international destinations. Obtain shipping quote, receive approval from internal client. Create all international documentation online, ship material and also monitor while moving through customs.

Batch shipping, load file into Ups shipping to create shipping labels when there are large projects to be shipped in single packages.

Communicate by email and phone to internal clients regarding inquiries for promotional and literature orders and inventory related issues due to restocks and for orders needing to be cancelled.

Communicate to sponsorships and promotions department regarding inventory related issues.

Perform a monthly data export of usage on Educational Books for sponsorships and promotions.

Perform daily order log of all specialty orders via excel spreadsheet. Review each order for items that require approval, check for orders that need to accompany by note cards, daily shuttle over 11 GWP and identify any conference orders.

Create special note cards on 4x6 paper stock for promotional orders. Cut and paste message and print plus require manager’s review.

Create end of day promotional order report, export data out of Alps and create excel spreadsheet.

Assist colleagues with receiving of literature and promotional items when overloaded. Inspect – count and label each box.

Assist supervisor with special projects and or requests.

Log orders on excel worksheet, review orders and obtain approval from different clients for specific items

Software

Oracle

ADP

UTC Tester

Talisma

Macros

Mac3

Agent Team

Citrix

Mac3

MS Office

References provided upon request



Contact this candidate