CAROLYN JONES

PROFESSIONAL

**** *** ** *,

St. Petersburg, FL

754-***-****

ad3kej@r.postjobfree.com

OBJECTIVE

To Obtain a full-time position in which my customer service, personal skills, professional manner and medical knowledge contribute to greater customer service efficiency and productivity. This will require me to utilize my computer knowledge, effective communication skills, organization expertise and business experience to my best ability.

EDUCATION —

EXPERIENCE

Associates in Criminal Justice

Brown Mackie College - Miami, FL June 2015 to

March 2017

Associates in Biology/Pre Medicine

Florida Agricultural and Mechanical University - Tallahassee, FL

August 2009 to November 2012

High School Diploma

Miami Northwestern Senior High School - Miami, FL

August 2006 to June 2009

KEY SKILLS —

• Sales & Training

• Billing

• Scheduling

• Microsoft Office

• Filing

• Microsoft Excel

• Receptionist

• Time Management (4 years)

• Customer Service (10+ years)

• Microsoft Word

• Microsoft Outlook

• English

• Clerical Experience

• Medical Records

• Medical Scheduling

• HIPAA

• Administrative Experience

• Epic

• Medical Terminology

• Medical office experience

• Recruiting (3 years)

• Google Docs (6 years)

• Cash handling

• Hospital Experience

Senior Administrative Manager

Property Elite Group – St. Petersburg, FL

January 2021 – Present

Answers telephones, direct calls, and take messages.

Manages and train employees on maintaining and updating, filing, inventory, mailing, and database systems, either manually or using a computer.

Communicate with customers, employees, and other individuals to answer questions,

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Compute, record, and proofread data and other information, such as records or reports.

Review files, records, and other documents to obtain information to respond to requests.

Deliver messages and run errands.

Do basic bookkeeping, and complete banking transactions.

Process and prepare documents

Covid Screener

LAB 24 - Miami Gardens, FL

December 2021 to February 2022

Register Patients, label tubes, confirming patients’ information,

Keeping environment clean, while also testing all patients.

Confirmation Specialist

Mia Aesthetics - Miami, FL

April 2021 to September 2021

Confirm surgeries, post op, massages, follow ups, consultation

Schedule appointment date or times

Document patient’s complaints, satisfaction, and concerns or questions into our system

Vault Processor

Brink’s Home Security - Miami, FL

March 2020 to November 2020

Processing items coming in and out from routes.

Preparing the access for the Messengers to pick up or drop off pieces.

Handle Data Entry, Confidential and sensitive information into the system.

Double check and count every piece to make sure its accounted for,

Printing out the appropriate paperwork for all our totals to keep up with our count and inventory.

School Crossing Guard

Miami Dade County - Miami, FL

September 2019 to March 2020

I ensure the safety of the children, their parents/ family, elderly and disabled.

I also go the extra mile to make sure all vehicles, bikes, and vessels maintain a safe and mandatory speed limits while in the school zones.

Making sure they never stop over the crosswalk areas, so all my school children and pedestrians can cross safely without any harm coming near them.

Patient Representative

Mount Sinai Occupational Health - Miami, FL

June 2014 to July 2017

Responsible for patient registration, scheduling appointments for contracted agencies (drug screening, annual exams, DOT appointments, pre-employment physicals),

Answering high volume telephone calls

Prepared charts for medical staff

Take messages for medical staff, arranging appointments for employees and their spouses for mandated wellness screenings,

Facilitate medical staff with patient documents

Maintained HIPAA regulations for every patient while preparing medical records to be mailed to patients.

Other responsibilities include but are not limited to: filing, typing, scanning, and email use.

Event Staff Supervisor

Elite Show Services Inc - North Miami Beach, FL

July 2012 to February 2014

Responsible for supervising over 13 employees ensuring safety, proper procedures are being followed,

Keeping order in a chaotic environment.

Additional responsibilities included: following up on incident report, maintaining adequate scheduling, and interviewing new applicants.

Administrative Assistant

WMBM Radio Station - Miami, FL

June 2009 to August 2009

Successfully completed all customer relations training courses,

Proficiently handled high volume telephone calls,

Developed and maintained positive relationships with existing and potential new customers.

Responsibly handled time sensitive and confidential information.

OB GYN

Dr. Anita Petteway - North Miami Beach, FL

March 2007 to May 2009

Office Administrator

Accountable for entering patient information into computer system, preparing rooms for patients and medical staff,

Answering high volume telephone calls, maintaining proper HIPPA laws with confidential information

Scheduling patient appointments.

REFERENCES

[Available upon request.]

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