HUGH L. HARRIS, M.S.
**** ******** ******, #**, *****, NY 10453 ad3ke1@r.postjobfree.com
Cell 347-***-**** Home
https://www.linkedin.com/in/hughlharris
SUMMARY
A highly motivated A+ and Network technician with experience in building, repairing, and installing hardware parts for desktops, laptops, mobile devices, printers and troubleshooting network connections. Superb knowledge and experience in Help Desk support, troubleshooting modems, routers, internet, phones, and home surveillance for private and non-profit sectors. Deployment and migration of windows 7, 8, and 10. Windows servers 2008/2012, Rufus. Troubleshooting Active directory, SharePoint, Exchange, and DHCP setup. Outlook and Excel 2013 certified. HIPPA 2020 and FDCPA certified. Experienced in marketing in the field of sales and management. Tableau, SPSS, EXCEL software’s. Microsoft Office 365. Strong 40-year Customer Service.
TECHNICAL SKILLS
Networking: Knowledge of Physical and Logical Topologies Subnetting VLSM Super netting
Wildcard masking for routing control VLANS Trunking Implement IPv4 and IPv6
Software: Install windows 10, 8, 7, Vista and XP Android OS (4.3.x) Cisco IOS management and revision of IOS 12.4 and lower MS Office 2013, 2010, 2007 Windows Server 2008 and 2012. SPSS DATA ANALYTICS – 2021-2022, Tableau - 2022
Installation, Partition and Format of SATA, PATA, and SSD Remote Desktop support
Hardware: Setup Optimization of Cisco 26xx /2811/ 2911 Series Routers and Catalyst 2950, 2960 L2 switches and 3550, 3560 Partition and format SATA and SSD drives Hardware upgrades Printer/fax.
EDUCATION
PER SCHOLAS INSTITUTE OF TECHNOLOGY, Bronx, NY, A+ And Network + 2015
Microsoft Office Specialist Certification: Microsoft Word 2010 Excel 2013 PowerPoint Outlook 2013.
QuickBooks 2019 IBM SPSS 28.01 Tableau
Bloomberg Market Concept Completion of Certification 12/03/2018
BRONX COMMUNITY COLLEGE, CUNY, Bronx, NY, Business Administration with Management, A.A.S. Graduated Spring. 2018.
Mental Health First Aid USA-National Council FOR BEHAVIORAL HEALTH effective 2019-2022.
LEHMAN COLLEGE, CUNY, Bronx, New York – Bachelor of Business Administration, Marketing Business Law with Minor in Accounting and Statistics – Graduated Spring 2020.
Data Camp Excel, Marketing, and Panda in Python
BROOKLYN COLLEGE, City University of New York,” A.A.C.S.B. Accredited” Brooklyn, New York – Master of Science Business Administration in General Business/Data Analysis – Graduated August 2022 -Graduated.
Pursuing Life Insurance License expected 2023 and NYS notary 2023.
Organizations
Bronx Community Business Club – Vice President
Bronx Community Entrepreneur Club President
Bronx Community College National Association for Black Accountants
Greater Refuge Temple Outreach Care Ministry ALPFA (ASSOCIATION OF LATINO PROFESSIONALS FOR AMERICA)
American Marketing Association – Vice President, Marketing Global Leadership Academic Association
MEDICAL INFORMATION
Covid – 19 Vaccination Information: Patient number (medical record information) 132377
1. Dose Covid – 19 Moderna 013LL0A 01/15/21 Site was the Lighthouse Guild, NYC, NY
2. Dose Covid – 19 Moderna 010M20A 02/16/21 Site was the Lighthouse Guild, NYC, NY
3. Dose Covid - Booster Moderna 033H21A 12/6/21 Site was the Morris Heights Health Clinic, Bronx, New York
4. Dose Covid – Booster Moderna over 50 048221A 4/19/22 Site was CVS 17688 NYC, NY
5. Dose Covid – Booster Moderna 053022A 10/20/22 Site was CVS10613 NYC, NY
6. Dose Covid – Booster Moderna 23-24 3032264A 10/04/23 Site was CVS10298 NYC
WORK EXPERIENCE
New York City Housing Authority, Manhattan, NY
October 2022 – April 2023
IT SUPPORT ANALYST
Support for Windows systems, and iOS and android devices.
Provide application Support to Maximo, Seibel and Oracle apps and web links.
Used Dameware Remote management tool to connect to the user desktop in order to provide end user support.
Experience with using ServiceNow creating and escalating tickets to assigned them over on to higher or lower-level IT personnel to address end-user issues.
Used Assist/AirWatch UEM to provide mobile phone support (MDM)
Printer management and driver support
Assist users with DVI download, Office 365, Microsoft two factor authentication application assistants resets and activation.
Used Seibel to correct/manage tenant personal uploaded case information, for housing assistants who work with setting up future/current resident sensitive data like SSN, annual rent, along with rent payments information. To correctly upload documents in the database service on Seibel.
Uses Admin support for Work management app called Maximo, to help maintenance workers and tradesman, access/close/open work-orders.
Reset AS400 passwords for NYCHA clients and users.
Network Protocols: IP, TCP, DNS
Setup Azure SSPR\MFA
Password Management reset.
Remote MS Teams, Assist Workplace One, Mapping IP address to Printers.
Used ServiceNow for IT information to users.
GAP between 20170-2022
Education:
01/2018 – 08/20
Completing Undergraduate program Herbert H. Lehman College with BBA in business Administration.
Pandemic of Covid:
09/2020-06/2021: Intern Administrator for Lighthouse Guild for the Blind.
Education:
08/202*-******: Completed M.S. Business Administration at Brooklyn College.
However, I did work for the Bronx Community College Student Services as a Technical Service Center Aide,
BRONX COMMUNITY COLLEGE, Bronx, New York, 10453
08/2017-12/2017
Technology Service Center Aide.
Ensure the computer and related equipment in the school is working properly; arrange for needed maintenance.
Troubleshoot problems with computers and other equipment; assist users with full utilization of available hardware and software.
Perform simple installations of computer software and hardware; maintain complete inventory of computers and related hardware.
Provide timely resolution of computer problems by providing answers or referrals.
Perform disk backup and software copying as required.
Reset passwords and assign usernames.
Instructions on Excel, Word, and Access.
Usage on internet Explorer and Device Management.
GAP BETWEEN 2014 - 2017
Education :
2014-2015
Complete A+ and Network certification from Perscholas Institute of Technology
Education :
08/2016-12/2017
Complete A.S.S. in Business Management Bronx Community Collège.
CCI-IBM, Boulder, Colorado
05/2013 – 08/2014
Tier 1 Helpdesk Associate Technical Support
Troubleshoot for all U.S. Commissaries throughout the world in military station’s self-checkout register.
Researched information regarding active equipment.
Instructed and guided employees to active systems.
Updated back-office control systems to cashier machines and self-checkouts.
Order hardware supplies to computerized systems.
Ticketing information to Tier 1 and Tier 2 for escalation.
P. SCOTT LOWERY LAW GROUP, Greenwood Village, Colorado 08/2013 – 10/2013
Financial Collector
Researched debtor’s information and history reference of payments.
Completed client and customer account files, closed out accounts and processed daily payments.
Managed heavy phone volume of 150-200 plus contacts per day.
Utilized Eagle software to review billing and accounts payable.
Payment of debtors BIF, SIF.
STARTEK/COMCAST, Greeley, Colorado 07/2012 – 05/2013
Tier 2 Helpdesk Support Administrator Technical Support
In charge of resolving issues for Comcast customers Triple Play service using line of question protocol for all service lines — Fielded Tier 3 customer issues to support staff for processing.
Utilized Scout software to scan outages in regional areas.
Processed billing confirming services offered and rate codes via ACSR and Comtrac systems.
Reset passwords and updates on video devices.
Relayed resolution and escalation information to technical support services, password reset.
Ticketing through remedy and ErOne.
Line of Questions through Grand Slam to scan send signals to devices to resolve issues. I.E.: Refresh video systems through BOT, UDB Data, Warm set, Lukewarm, and Hot signals.
Remedy ticketing to download information of the customer demographics and services technical status.
Managed heavy volume phone calls 140 per day.
Marketing sales and Billing services and from Comcast.
Money handling through charging clients credit cards.
Digital Marketization of Comcast services to the general public.
NEW YORK RADIOLOGY COMPANY, P.C., New York, NY 2/1989 – 11/2011
Medical Records Manager Support Staff Administrator
Managed medical records for MRI, P.E.T., CAT scans and intervention-imaging center.
Record Management for radiology department and professional offices.
Recruiting office workers for hospitals and recruiting workers for referral and requesting physicians.
Director of medical records via computerized file, alphabetical chart systems and databases.
Maintained payment and patient information in Excel Spreadsheet handled billing and invoicing.
Knowledge of Continuum Medical Corporation IDXRAD, PACS computer system and GroupWise and Outlook.
Liaison to all referring physicians regarding records and films and patient inquiries.
Upload outside imaging MRI, CT’s, P.E.T/C.T., and mammography into PACS digitized system.
The ability to print films and burn CDs from a digitized system.
Troubleshoot printers, computers, and technical equipment when malfunctioning.
Patient films and charts digitized.
Worked under 89 Radiologist and served on management team overseeing 200 workers.
Marketing and sales for new imaging modules: MRI’s, CT’s, P.E.T.’s
Advertised companies’ services and referrals throughout the Tri-State and National area.
Money handling with banks, financial institutions, and credit card transactions.
The use of Digital Marketing resources and data points to make company’s modules available and useful to prospective and current clientele.
Marketing and Sales for radiology equipment and patient referrals.
Priority Temporary Employment Agency, New York, New York
06-1987-10/1989
Proxy Stock Information Agent
Informed stockholders of company financial transformation.
Processed, collected, and worked with Major Corporation’s stock information and distributions.
Preparing financial news for stockholders.
Performed telephone interviewing/screening for annual indemnification.
Update stockholder’s information by telephone.
Detail patrons concerning cancellations.
Assisting publishing company in editing encyclopedias and commentaries reference page.
Assess customer’s file through computer database.
Research patron s history prior to telephone calls.
Bill’s customers and patrons through the computer system.
Marketing sales and Billing services
Customer service information for First Bank of Chicago, Minolta, New York State Insurance Comp., and Major Banking and Finance Companies on Wall Street
Winston Temps, New York, New York
Position: Proxy Information Stock Agent.
6/88 – 10/89
Performed telephone interviewing/screening for annual indemnification.
Update stockholders’ information by telephone.
Detail patrons concerning cancellations.
Assisting publishing company in editing encyclopedias and commentaries reference page.
Assess customer’s file through computer database.
Research patron s history prior to telephone calls.
Bill customers and patrons through the computer system.
Customer service information for First Bank of Chicago, Minolta, New York State Insurance Comp., and Major Banking and Finance Companies on Wall Street.
1987-1986
Metropolitan Opera House, New York, New York
Position: Customer Service Information Agent
Responsible for payment transaction in credit cards.
Informed customers and patrons of changes in operas and New York Ballet shows.
Registering patrons for upcoming operas.
Manage calls for upcoming events for call center.
INTERNSHIPS
Lighthouse Guild
03/2020-5/2021
Internship and Volunteer in the IT Dept. – Project Manager Assistant and Coordinator-Recruiter
Generate and send out invoices.
Follow up on, collect and allocate payments, perform account reconciliations.
Conduct billing and reporting activities according to specific deadlines.
Research and review resolve payment discrepancies AR aging to ensure compliance.
Maintain volunteer and client accounts through Volgistics software, Microsoft Excel, Word, and Access.
Accounts receivable customer files and records
Follow established procedures for processing receipts, cash, and process adjustment.
Develop a recovery system and initiate collection effort.
Communicate with customers and clients via phone, email, mail or personally assist with month-end closing.
Making phone calls to insurance plans for claim follow ups and taking and distributing messages.
Updating and maintaining database and controlling basic accounting functions such as checking invoices.
Typing documents and correspondence and checking and entering data through Access, Excel, and Word.
Time keeping and auditing through Microsoft Excel.
Corresponding with hearing aids vendors throughout the United States for clients that are hearing impaired.