Lucecita Marte

Administrative Coordinator

** ******** ** ******* ** 06010

860-***-****

ad3kdd@r.postjobfree.com

SUMMARY

A highly organized and detailed-oriented administrative coordinator with more than 25years of experience in driving front office operations. Possesses exceptional customer service skills and ability to prioritize work to maintain continuous workflow. Track record of collaborating with various teams to uncover issues, identify applicable solutions and offer guidance. Adept at addressing and resolving technical, financial and operational concerns with team members and directors. EXPERIENCE

Management Aide Hartford CT

Mutual housing association of Hartford / 2022-Current

Interview applicants, obtain, verify, and calculate all sources of income and resources to determine the financial eligibility of applicants.

Answers resident and property owner inquiry and provide information on status of rent, damage claims, property corrections, etc.

Conducts yearly reviews of residents' family income and make-up of household members to determine continued eligibility and benefit level and processes adjustments when warranted.

Develop and maintain filling system

Logistics Coordinator

Staffmark-South Windsor/ 2013-2021

• Coordinating transportation providers to ensure prompt and proper movement of shipments

• Reviewing purchase orders and shipping documents to ensure accuracy

• Making special shipping arrangements as necessary

• Tracking and fixing shipping errors

• Preparing bills and invoices

• Managing distribution and shipment budgets

Customer Service Representative

Insurance, East Windsor, CT 2008 – 2012

• Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries

• Demonstrate accuracy in processing client policy modifications based on the data given

• Verify new customers coverage and present policyholders with proof of insurance paperwork

• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies

• Process credit card transactions, schedule appointments, file, multi-line phones, email, fax, scan and photocopy

Correctional Records Clerk

Dept. of Correction, State of CT, Niantic / 2002-2008

• Verified entered customer and account data by reviewing, correcting, deleting, or reentering data.

• Contacts preparers of source documents to resolve questions, inconsistencies, or missing data.

• Enters alphabetic, numeric, or symbolic data from source documents into computer, using a data entry device, such as keyboard or optical scanner.

• Answers inquiries from inmates, their relatives, court personnel, police agencies, attorneys and counselors; Testifies in court to provide data from inmate's case history file.

• Verifies that there are no outstanding charges, warrants or capias prior to inmate release.

• Prepares various reports for Correctional Officers. Cashier to Customer service representative

Stop & Shop, Wethersfield, CT / 1990-2002

• Resolve customer complaints, guide them and provide relevant information

• Handle merchandise returns and exchanges

• Scan goods and ensure pricing is accurate

• Track transactions on balance sheets and report any discrepancies

• Cross-selling and upselling products

• Ensuring all customer needs and requests are identified and addressed. SKILLS

• Payroll and budgeting • Filling

• Data Entry • Inbound calling

• Report Analysis

EDUCATION

High school diploma

Adult education, Hartford, CT

CERTIFICATION

First Aid Course 2008

Power Industrial Equipment Operator License – Electric Pallet Jacks

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