IMOGENE BATEMON

**** ******** *********

Birmingham, Alabama 35211

Phone: 205-***-****

SKILLS

●27+ years human resources experience

●Recruited for Executive leadership, Mid-management, and non-exempt associates

●Administrative assistant

●Human resources management

●Phone screens and in person interviews

●Applicant tracking

●Posting and on-site interviews held State Unemployment office

●Processed background checks

●Conducted onsite pre-employment drug screens

●Processed paperwork for random and post accident drug screens

●Sourced candidates on: Indeed, LinkedIn, Zip Recruiter, CareerBuilder, Monster Jobs, Glassdoor Applicants.

●Working knowledge of Medicare

● Medical terminology

●HIPAA guidelines

●Experience working with the elderly population

PROFESSIONAL EXPERIENCE

Insight Global (Contract position) at VIVA HEALTH - Commercial Member Services Advocate

December 12, 2022 - January 11, 2023

●I assist members and providers with questions and issues related to their coverage with VIVA Medicare.

●Work in a fast paced call center

●Possess excellent interpersonal written, and communication skills

●Effective listening and reading comprehension skills

●Above-average data entry skills

●Knowledge of standard office practices and procedures, including the operation of office equipment, including personal computers and word processing, spreadsheets, and presentation programs

●Proper written and spoken English skills, including spelling, punctuation, and grammar; basic business arithmetic

●Ability to work with minimal supervision

●Able to work under pressure from deadlines and goals

Blue Cross Blue Shield (July 2022 to October 2022)

Contract Medical Member Services (Hybrid Home/Office Schedule)

Took incoming calls from customers regarding questions about eligibility, benefits and claims.

Responded to inbound customer calls in a professional manner, addressed customer issues and assured that company standards are met.

Researched and resolved a wide variety of customer questions and issues.

Achieved individual performance goals targeted by the company.

Listened to customers and probe for clarification to meet customers’ needs.

Ensured information communicated to the customer is timely and accurate using proper grammar and articulation.

Utilized multiple systems to research necessary information to resolve the customers’ questions or issues.

Worked well independently and as part of a team to achieve goals in an atmosphere committed to quality service.

Responded to an average of 60 to 100 calls per day in an inbound call center environment.

Accurately and promptly documented all calls in system.

Utilized multiple systems to research necessary information to resolve the customers’ questions or issues.

Worked well independently and as part of a team to achieve goals in an atmosphere committed to quality service.

Responded to an average of 60 to 100 calls per day in an inbound call center environment.

Accurately and promptly documented all calls in system.

NextStep Recruiting (Contract as a Staffing Recruiter) for 7-Eleven Stores and Restaurants

July 2021 - October 2022

Used various sourcing platforms: Indeed, LinkedIn, Monster, CareerBuilder, State Unemployment placement

Weekly performance numbers for sourcing candidate

Phone screening, and interviews

Submitted EOD (end of day) reports of 30 to 40 prospective new candidates for hire

Sourced and hired employees across (5) regions for 7-Eleven convenient stores and restaurants

oCentral, Western, Midwest, Northeast and Southern, placement for high volume staffing for stores that were at risk for closing due to lack of employees.

Set up meeting with area leaders, store managers, and assistant leaders daily to discuss needs, changes and help with any vacancies.

Used Google Calendar to allow perspective candidates to set up an interview at own discretion, sent in Staffing Health Report every Wednesday to show where each store was at and the amount of job openings available.

Darrell Walker Workforce Systems Inc. (February 2019 to July 2021)

Dispatcher

Worked as a full-time Receptionist/Dispatcher at GEMAS, Inc. a security company specializing in residential and commercial security installation and monitoring. The company operates 24/7/365, promptly answered phone calls using proper telephone etiquette.

Able to effectively respond and meet the needs of a diverse client base, have a strong sense of responsibility and punctuality, paired with the ability to take charge of a situation where needed, was able to work with minimal supervision, self-motivated, excellent organizational skills, ability to multi-task and possess extensive computer skills.

Administrative/Jefferson County Courthouse Absentee Ballot Office

●Promptly answered phone calls using proper telephone etiquette, mailed out applications for voters to complete and receive absentee ballot, coordinated ballots in Democratic and Republican categories, created mailing labels, greeted all voters that come into vote directly at the Absentee office.

Onin Staffing

Staffing Recruiter

(May 2019 to January 2020)

Provided full service for clients and temporary associates, recruitment, proficient interviewing, customer service, problem resolution, processed daily payroll, processed new-hires, provided progressive discipline, administered employment law as it relates to interactions with teammates, leveraged recruiting methods to proactively drive candidates to office, proficient use of Career Builder, Zip Recruiter, and LinkedIn, completion of onboarding process, E-Verify, and I-9 protocol, administered all drug screening testing, administered Workers Compensation on an as needed basis, managed budgets and inventory.

Mary Kay Inc. (October 2011 to Present)

Skincare and Beauty Consultant

Entrepreneurship, sales, attended weekly, quarterly, and annual training classes to enhance skill knowledge of products, Conducted skincare classes.

Administered cosmetics technics to one on one customers and forums.

Honda Manufacturing of Alabama LLC (May 2004 to April 2013)

Human Resources Associate Relations/Generalist

Associate Relations Administrator, administered Workers Compensation program, coordinator of Monthly Associate forum with Vice President, Project lead to transfer PTO manual request to automated system for 4000 exempt, nonexempt, and temporary associates.

Worked (5) five shifts which rotated weekly with flexibility to work multiple shifts in (1) one week, supported Recruitment team with internal promotion interviewing, coordinator and supported Benefits and Payroll team with daily responsibilities and Annual Benefits Open enrollment, trained (TC) supervision monthly on policy and procedures, liaison between Engine and Stamping leadership with administration responsibilities, worked with Safety team and onsite medical facility with on the job injuries and medical emergencies.

Starwood Hotels Inc. (May 1994 to May 2004)

Human Resources Employment Manager

Responsible for hiring process of exempt and non-exempt associates, maintained Affirmative Action procedures, maintained Equal Employment Opportunities procedures, ensured compliance of all state and, federal regulations.

Processed and maintained bi-weekly payroll for 300+ associates (SAP and ADP software), supervised Human Resources Assistant (full-time or contract labor), assisted in process of unemployment, claims, managed process of OFFCP Audits, facilitated Day 1 and Day 2 New Hire Orientation classes, facilitated Sexual Harassment training, maintained pre-employment, random, and reasonable suspicion drug screening, associate relations investigations.

Starwood Hotels Inc. (Sheraton Birmingham Hotel and Convention Facility) (May 1994 to May 2004)

Human Resources Administrative Assistant

Responsible for hiring process of exempt and non-exempt associates, maintained Affirmative Action procedures.

Maintained Equal Employment Opportunities procedures, ensured compliance of all state and federal regulations.

Processed and maintained bi-weekly payroll for 300+ associates (SAP and ADP software).

Supervised Human Resources Assistant (fulltime or contract labor), assisted in process of unemployment claims, managed process of OFFCP Audits, facilitated Day 1 and Day 2 New Hire Orientation classes, facilitated Sexual Harassment training, maintained pre-employment, random, and reasonable suspicion drug screening, associate relations investigation.

EDUCATION

●Herzing Institute

Associate’s degree, 1989

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