KATHY CLAWSON

Receptionist/ Administrative assistant

Mount Holly, NC 28120

ad3kcw@r.postjobfree.com

794-***-****

Highly motivated and results-driven receptionist and customer service professional bringing extensive experience in logistics and distribution.

Team player and natural leader with excellent communication skills. Authorized to work in the US for any employer

WORK EXPERIENCE

Front Desk Receptionist

RK Hospitality - Kings Mountain, NC

January 2019 to Present

Warehouse Associate

LightingX - Charlotte, NC

May 2019 to January 2020

• Sort orders by what kits the customer ordered

• Shipped with USPS, UPS, and FEDEX

• Pulled, packed and labeled around 250 orders a day

• Made medical kits

• Stocked and cleaned area everyday

• Made bandage kits

• Made trauma kits

• Made gunshot kits

• Made sting kits

Grill Cook/Prep Cook/ Assistant Manager

Nichols food store - Belmont, NC

September 2008 to November 2018

• Deli manager

• Cashier

• Cook

• Prep

K

• Server

• Make multiple truck orders and stock truck orders on delivery days Warehouse Worker

Amazon Distro Center - Charlotte, NC

November 2016 to February 2018

Loaded products weighing up to 50 pounds onto trailers for delivery. Processed 121 order shipments per hour.

Loaded and unloaded pieces into boxes for shipment. Maximized sales by shipping on time and accurately. Trained staff on material handling processes to reduce shipping times. Built a motivated warehouse team of 40 well-trained staff. Moved freight, stock and other materials to and from storage and production areas and loading docks. Led warehouse improvement initiatives to advance operational efficiencies. Received, stored and shipped goods and materials.

Adhered to all requirements and regulations for interstate HAZMAT carriers. Sorted cargo before loading and unloading.

Tagged all inbound merchandise with receiving date. Reported all equipment failures and malfunctions to supervisor. Cleaned and maintained the warehouse in compliance with OSHA safety standards. Stacked and piled lumber, boards and pallets.

Operated forklifts and other heavy machinery safely. Unloaded cargo from truck with hand trucks and pallet jacks. Stacked and stored pallets at the end of the shift to keep warehouse clean and organized. Swept floors and stored equipment at the end of each shift. Assistant Manager

Family Dollar - Longs, SC

February 2013 to September 2015

Handled scheduling duties to ensure that the retail store was properly staffed at all times. Interacted with customers as they entered the store to determine what their needs were. Immediately addressed problems with customers to promote quick and successful resolution. Promoted from Team Leader to Assistant Manager within 2 months. Counted cash drawers and made bank deposits.

Managed staff of 4 sales associates, 2 team leaders and 1 assistant managers. Assigned employees to specific duties to best meet the needs of the store. Hired, trained and evaluated personnel in sales and marketing. Reported to the district manager regarding all store and staff issues. Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.

Front Desk Supervisor/Head housekeeper

Maya Hospitality Group Inc - Charlotte, NC

February 2011 to February 2013

Resolved issues in a timely and professional manner with knowledgeable and friendly service. Verified accuracy of financial data.

Checked guests in an out of the hotel, made reservations and processed payments. Balanced hotel accounts at the end of the day.

Greeted 15 daily visitors and customers upon entrance. Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.

Reported maintenance problems to the appropriate personnel. Supervised 5 housekeepers administrative personnel. Coordinated with room service, housekeeping, maintenance and security to meet all guest needs. Conducted financial audits on a scheduled basis.

Trained new staff on correct procedures, compliance requirements and performance strategies. Adhered to all confidentiality requirements at all times.

EDUCATION

High School Diploma

South Point High School - Belmont, NC

2003

SKILLS

• CUSTOMER SERVICE (10+ years)

• RECEPTIONIST (3 years)

• Head housekeeper (4 years)

• Shipping Receiving (3 years)

• General Labor (10+ years)

• Shipping (3 years)

• Warehouse Associate (3 years)

• Administrative Assistant (3 years)

• Microsoft Word (4 years)

• Organizational Skills (10+ years)

ASSESSMENTS

Customer Focus & Orientation — Highly Proficient

April 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ 3cfcc4fe6c2d71b1e657d865aee1f395eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

ADDITIONAL INFORMATION

Skills

Receptionist/Administrative Assistant

Management

Customer service

Team leadership Safety and security

Problem-solving skills Decision-making abilities

OSHA standards Word processing

Material handling Training and development

Troubleshooting Customer service

Hard working and self-motivated Shipping and receiving Hazardous Materials Endorsement

Palletizer knowledge

Computer Proficiency

Used Microsoft Excel to develop inventory tracking spreadsheets. Effective Communication

Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.

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