Z

Suzanne

Zelinski

810-***-****

eyeluvjesus***@gmail.

com

Holly, MI 48442

SUMMARY

Reliable Technician with undeniable troubleshooting, customer service and analytics skills coupled with more than 15 years of experience. Bilingual and effective in meeting safety compliance. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Customer- oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

SKILLS

Lean manufacturing

Six Sigma Methodologies

Enterprise Resource Planning (ERP)

Software

Information tracking

Detail-Oriented

Decision Making

Problem Solving

Customer Service

Performance Evaluations

Sales Statistics Analysis

Staff Training and Development

Sales Quota Management

Customer Complaint Resolution

EXPERIENCE

Technician

Wixom, MI

Ecoshield Pest Solutions/ Feb 2020 to Current

Followed all company protocols when applying pesticides on the inside and outside of structures.

Maintained knowledge and adhered to state rules and regulations. Met with customers at residences and places of business to check on pest and rodent situations.

Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.

Utilized appropriate protective gear and equipment during application. Identified infestations and isolated sources with physical inspections of premises. Set mechanical traps, baits and glue boards to remove pests from interior areas. Inspected facilities to determine infestation source and appropriate treatment. Technician

Detroit, MI

Plunkets Pest Control/ Mar 2019 to Feb 2021

Followed all company protocols when applying pesticides on the inside and outside of structures.

Met with customers at residences and places of business to check on pest and rodent situations.

Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.

Utilized appropriate protective gear and equipment during application. Set mechanical traps, baits and glue boards to remove pests from interior areas. Identified pest issues, placed traps and bait and removed dead pests after extermination.

Explained pest control treatments, including trapping and [Type] to inform and educate customers.

Checked all areas of structures to determine the damage and provided key information to the customer.

Finance Manager

Imlay City, MI

Milne's Automotive Group/ Jan 2016 to Mar 2019

Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws. Teamed with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction. Drafted monthly operation summaries, identified cost savings and communicated results to regional managers.

Finance Manager

Fenton, MI

EcoshieldZelinskiLasco Ford/ Jun 2013 to Jan 2016

Prioritized and organized tasks to efficiently accomplish service goals. Recognized by management for providing exceptional customer service. Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws. Teamed with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction. Identified interest rates and loan terms by reviewing and analyzing client credit. District Sales Manager

Burton, MI

Merchant systems/ Jul 2003 to May 2013

Communicated effectively with clientele to maintain customer satisfaction and loyalty. Answered customers' questions and addressed problems and complaints in person and via phone.

Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

Developed senior leadership reports for corrective action planning. Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.

Made recommendations to customers to promote brand effectiveness and product benefits.

Automotive Service Writer

Lake City, MI

Classic Ford/ Feb 1999 to Jul 2003

Courteously greeted customers and assisted with initiating service requests. Provided time and cost estimates for proposed service to gain customer authorization. Scheduled repair work by assigning tasks to mechanics based on skills and availability. Documented service information in system within client profiles and updated repair status.

Created service order requests by documenting customer complaints and repair needs in work orders.

Researched vehicle maintenance history to determine maintenance needs. Identified automotive issues to determine service needs by reviewing symptoms, test driving and conducting inspections.

Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.

Worked with sales personnel to price and schedule repair needs on new and used vehicles.

Used Car Sales Manager

Lansing, MI

Auto Finance LTD/ Jun 1989 to Dec 1998

Sold pre-owned cars and trucks to meet aggressive monthly sales goals. Partnered with employees to develop relationships with customers and enhance sales processes.

Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.

Oversaw acquisition, services and repairs to bring vehicles up to showroom standard for retail sale.

Created necessary documentation for used car sales. Reviewed and negotiated terms to allow customers to achieve favorable financing. EDUCATION AND TRAINING

High School Diploma

Marion HighMay 1986

Marion, MI

Some College (No Degree)

Alta Tech

Phoenix, AZ

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