ABIDA FARHEEN

Doha, Qatar · Mobile: +974-********

Email : ad3kav@r.postjobfree.com

CAREERS

A proficient professional expertise in domain of information system and communication network maintenance, installation, troubleshooting as well as administrative support and user management. A dynamic team player recognized widely for success in the realms of IT Technical and User Support. TECHNICAL SKILLS

Password related issues

WIFI issues

Internet issues

Bit locker issues

Virus issues

Network issues

SharePoint issues

MFA issues

IT Asset management

One Dive issues

Windows update issues

Microsoft office 365 issues

PKI Related issues

Desktop/Laptop issues

Printer/Plotter issues

VPN issues

Ping ID, M mobile setup

Service Now

EXPERIENCE

MARCH 2022 – MARCH 2023

IT TECHNICAL AND USER SUPPORT SPECIALIST, SIEMENS ENERGY (OIL AND GAS, TRANSMISSION DIVISION, FINANCE DEPARTMENTS)

Efficient in trouble shooting diverse IT issues including ping ID, VPN, M mobile, MFA, Bit locker, Hard drive encryption and O365.

Experienced using the Service Now ticket management system.IT Service Management Implementation of Service now.

Successfully handling Installation, migration and encrypted emails, along with resolving Virtual machine and PKI card issues.

Significant experience in OneDrive handling and resolving password related complications.

Deft of managing the onboarding and off boarding process of employees.

Exceptional in providing high level VIP/VVIP support for CEO, CFO and Business Unit Heads.

Proficient in resolving printer related issues and effectively coordinating with network/server unit.

Successfully maintaining printer supply inventory, including toner and cartridges.

Successfully maintain IT asset stock and update inventory details following end to end processes

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Prompt in responding to service issues and requests ensuring quick resolution.

Proven ability in assisting walk in customers through the installation of applications and peripheral devices.

OCT 2021 – DEC 2021

IT TECHNICAL AND USER SUPPORT, MANNAI CORPORATION

Skilled in promptly addressing and resolving service issues and requests.

Proficient in providing application support

Expert in assisting walk-in customers with installation of applications and computer peripherals.

Excellent ability at asking targeted questions for effective problem diagnosis.

Highly capable of guiding users through simple, step by step instructions.

Experience in conducting remote trouble shooting for effective issue resolution.

Proven ability to test alternative pathways to resolve complex issues.

Demonstrated knack for customization of desktop applications to align with user’s needs.

Proficient in maintain detailed records of technical issues and solutions in logs. MAR 2018 – DEC 2019

IT TECHNICAL SUPPORT, EURO KIDS MILLENNIUM SCHOOL

Provide comprehensive IT support including troubleshooting for MS-Office platforms

(2010,2016, O365), encompassing Word, Excel, PowerPoint, Outlook and Teams.

Effectively managed installation, migration, and maintenance of computers and networks with the organization.

Led IT asset management operations ensuring optimal resource utilization.

Proficient in maintaining detailed records of technical issues and solutions in logs

Skillfully resolved various IT issues associated with Windows updates, printers, network and VPNs.

Excellent ability at asking targeted questions for effective problem diagnosis. APR 2014 – AUG 2017

IT TECHNICAL SUPPORT, HKI TECHNOLOGIES

On boarding and off boarding of employees

customize desktop applications to meet user needs.

IT assets stock maintenance, updating inventory details by following end to end process.

ask targeted questions to diagnose problems, guide users with step by step instructions, conduct remote troubleshooting, testing alternative paths to resolve the issue.

Trouble shooting, maintenance of network and computers, applications support, O365 support.

Experienced in using IT Service Management Implementation of Service now.

Write technical articles, solutions and documentation for support and end users.

Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.

The ability to work well in a term, problem-solving skills, a strong customer focus. 3

EDUCATION

MAY 2013

MCA-MASTER OF COMPUTER APPLICATION, ANDHRA UNIVERSITY

Achieve high academic standard in MCA degree.

Strong results in Project Management modules.

Mastered a range of computer applications.

MAY 2010

BSC -BACHELOR OF SCIENCE, KAKATIYA UNIVERSITY

Earned a Bachelor of Science in Computer Science, excelled in rigorous coursework, signifying strong commitment and discipline.

MAY 2006

MPC –HIGHER SECONDARY CERTIFICATE, EXCELLENT JUNIOR COLLEGE

Comprehensive practical understanding of Mathematics, physics and chemistry. MAY 2003

SECONDARY SCHOOL CERTIFICATE, NIRMAL HRIDAI HIGH SCHOOL

Achieved HIgh school diploma with outstanding grades.

stood out acaemically through high school years. SKILLS

Leadership

Teamwork

Time management

Problem solving skills

Organization skills

Communication

CERTIFICATION:

PGDCA: POST GRADUATE DIPLOMA IN COMUPTER APPLICATION

ENGLISH TYPING HIGHER 45 WPM

TRAININGS:

At present signed up for online training courses in

MCSA

ITIL

VMWARE

Cloud computing Azure 900 and 104

CCNA.

PMP -Project Management Professional Basics

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PERSONAL DETAILS

Name : Abida Farheen

Nationality : Indian

Marital Status : Married

Passport Number : T4838803

Language Proficiency : English, Hindi, Telugu, Basic Arabic

Qualification : MCA

Visa Status : Husband Sponsorship – Permanent RP

Notice Period : Immediately

Note:

NOC (No Objection certificate) will be provided once got selected with offer letter within 20 days DECLARATION:

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Contact this candidate