Darryl Howard

Project Manager / Implementation / Operations / Technology

Home Location Amsterdam, North-Holland

Telephone (Mobile) +31 6 14431107

Email Address ad3ka7@r.postjobfree.com

LinkedIn Profile http://www.linkedin.com/in/dahoward

Availability Immediate

Preferred Role Project / Program / Implementation / Operations Manager

Forward-thinking, analytical, and solution-oriented professional seeking a new role to apply skills, knowledge, and expertise. Eager to leverage experience for professional development while effectively leading and motivating operations and project/product implementations.Key Skills

Excellent

•Business Management (7 years) •Lead Implementation (7 years) •Project Management (8 years) •Strategic Management (7 years) •Software Implementation •Global Service Delivery •Customer Management •Problem solving •Innovative Thinking

•Proactive •Effective Communication •Coordinating •Planning •Self-starter •Visionary •Achieving WIN/WIN Solutions

•Proficiency in Microsoft Office

Good

•PRINCE2 methodology (7 years) •Cisco WAN Manager •Oracle •IBM AS400 Hardware •CNS Database •Global PrISM Database •VPN-Live Database •Global PrISM Database •Professional MarketPlace (IBM Database) •Scopus Ticketing/Tracking •REMEDY Ticketing/Tracking •ETMS Ticketing/Tracking •POS Troubleshooting •VMware •VDI •ServiceNow •Splunk Dashboard •SameTime •MS Teams

Average

• Dutch language

Employment History

Project Consultant 2022-Present

GTS International

Leading recruitment company connecting talent and technology by providing a strategic consultancy service for the sector.

Program Manager – White Gloves Services 2021-2022

Microsoft – Schiphol, NL

Leveraging my strong technological expertise and exceptional project management skills, I seamlessly collaborated with

cross-functional teams, including HR, IT, Finance, and Procurement, to design and execute streamlined processes and manage a range of specialized services:

IT Peripheral Procurement: Overseeing the procurement of IT peripherals to ensure optimal functionality.

PC Asset Management: Responsible for the comprehensive management of PC assets.

New Hire Orientation: Facilitating smooth on-boarding experiences for new employees.

Vendor Laptop Provisioning: Managing the provisioning of laptops from vendors.

Lost or Stolen Asset/Equipment Process: Developing and overseeing processes for managing lost or stolen assets/equipment.

Mobile Phone Coordination: Coordinating mobile phone services for employees.

Asset Repair Process: Managing and streamlining the asset repair process.

3rd Party Software Procurement: Assisting employees in procuring third-party software.

SharePoint and IT Asset Database Management: Ensuring the accuracy and relevancy of content in SharePoint and the IT Asset database.

Project IT Specialist & Asset Manager 2018-2019

FedEx Trade Networks – Hoofddorp, NL

System Integration and Office Set-Up

Orchestrated successful kick-off meetings for new office setups and relocations, emphasizing the safe handling of valuable IT hardware.

Conducted weekly WebEx follow-up calls to track project progression.

Served as a Subject Matter Expert in System Integration, Project, and Portfolio Management.

Coordinated internal resources and third-party vendors for seamless project execution.

Researched hardware services to optimize project timelines.

Managed asset requirements across EMEA and LAC regions.

Streamlined the purchase procedure through the Dell portal, ensuring efficient coordination.

Tracked orders and ensured timely material delivery in collaboration with the Project and Maintenance Teams.

Cultivated strong relationships across multiple regions.

Spearheaded vendor development, inventory management, and cost-cutting initiatives.

Maintained quality assurance by liaising with vendors to ensure the arrival of products in perfect condition.

Played a pivotal role in delivering critical infrastructure projects and contributing to the company's overall success.

Project Consultant 2017-2018

GTS International

Leading recruitment company connecting talent and technology by providing a strategic consultancy service for the sector.

Nike GRSD Technical Coordinator 2016-2017

Convergys/Nike – Amsterdam, NL

Part of a 9-member project team for the Nike Global Retail Technical Support project.

Utilized the PAR (Purpose/Action/Results) methodology to resolve technical issues at Nike Retail Stores across EMEA.

Proficiently used ServiceNow as a ticketing system, tracking tool, and escalation program.

Managed technical activities, including remote POS (Point of Sale) access, Athlete (cashier) support, and integrated credit card terminal troubleshooting.

Successfully resolved hardware and software issues related to POS, Payment Terminals, Assist devices, PC's, internet connectivity, IPTV, VOIP, and printers.

Received 7 "CongratYOUlations" Awards for outstanding achievement in resolving support requests, technical issues, complaints, inquiries, and service requests.

Mentored team members and provided training to Head Coaches, Coaches, Retail staff, and Field Engineers on the technology deployed in Nike Retail Stores throughout EMEA.

Project Manager / Consultant - FREELANCE 2009-2016

Freelance Media Coordinator (Backup Media Management)

Supported Reckitt Benckiser's Backup Media Management project on an ad-hoc basis.

Coordinated media availability validation and backup job requirements with the IOS offshore team.

Liaised with the RICOH DC Team for necessary backup media.

Conducted inventory checks and organized tapes into appropriate media sets for backup.

Ensured daily media checks in collaboration with the offshore team.

e-Psychiatrist Software Implementation Specialist

Successfully achieved the installation of mandatory software (Psychcare) at e-psychiatrist practice/office.

Implemented and provided education to psychiatrists on streamlining their practices/offices.

Installed the Care Healthcare Platform (CHP) software, a multifunctional web-based platform for mental health and business organizations.

Managed and monitored the Care Healthcare Platform (CHP) software to support the Routine Outcome Monitoring (ROM) project.

Offered guidance to psychiatrists on software implementation and process streamlining.

Led the optimization of data communication, work processes, and general solutions.

Provided training to psychiatrists on structuring their practices/offices using an online program.

The result was the successful implementation and training of the ROM program, enabling effective practice/office operation streamlining for psychiatrists.

Implementation Manager - Global Delivery On-Site (GDOS) 2007-2009

IBM – Amsterdam, NL

Led the GDOS project at IBM Global Business Services, a project focused on workforce optimization and relocation.

Transformed the VP-level concept into a practical project plan, overseeing the deployment of assignees to multiple

on-site locations in the Netherlands.

Managed a project team, which included both internal employees and external suppliers.

Developed end-to-end implementation and delivery plans, project schedules, and coordinated cross-functional team efforts.

Addressed stakeholder concerns, providing regular updates on project status, issues, and proposed solutions.

Created a RACI Matrix to illustrate project responsibilities from a high-level perspective to detailed work-group assignments.

Served as the primary driver of communication and priority alignment within the GDOS project, ensuring consistency across the organization.

Established and managed 3rd-party SLAs and vendor relationships, handling escalations and issue resolution.

Defined roles and responsibilities for project teams and provided guidance on GDOS Guidelines.

Facilitated and guided global resource teams working with client companies on business management, process re-engineering, and performance improvement.

Oversaw a team of 2 IBM-Netherlands FTEs and more than 10 IBM-India FTEs.

Collaborated with the Development Team to create a new tracking tool.

Travelled to client sites to ensure customer satisfaction and the successful implementation of solutions.

Led conference calls involving EMEA, ASIA-PAC, and US markets.

Utilized Prince2 Methodology for project management, control, and organization.

The delivery plan served as a model for workflow processes within various work-groups and was applied in other EMEA Integrated Market Teams (IMTs).

Designated as the Single Point of Contact (SPOC) for suppliers, the GDOS Implementation Focal Point/SME (Subject Matter Expert), and led the plan's implementation, ensuring its successful realization.

Education Additional Information

Dutch Language Course

Amsterdam Volksuniversiteit Certificate: The 7 Habits of Highly Effective People

BA (Business Administration) Languages: English=Native / Dutch=Intermediate

College of San Mateo - San Mateo, California Status: Valid Dutch Residence and Work Permit

BA (Business Administration) Interests and Hobbies:

Skyline College - San Bruno, California Music [Creating CD’s] - Athletics – Traveling - Photography & Modelling

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