Sales Manager Customer Service
Resume:
Amber Ainsworth
Lake Butler, FL *****
***************@*****.***
Work Experience
Sales Manager/Branch Manager
Labor Finders Staffing - Lake City, FL
August 2022 to Present
• GENERAL PURPOSE
Manages all aspects of sales, operations, and the supervision of a single profit Center. Manages the planning, development and evaluation of procedures and applications which contribute to the overall functions required to promote business.
MAIN JOB TASK AND RESPONSIBLITIES
*Ensure policy and procedures are being followed in accordance to company guidelines
• Accountable for the monitoring and evaluating of the Office Personnel to ensure corporate objectives are met pertaining to sales activity and business growth
*Conduct cold calls, customer service calls, and follow up calls to meet company guidelines of 20 per day
*Leadership ability through providing direction, coaching, and oversight to staff
*Influence, interact, and decision making in dealing with current and potential customers
*Set managerial direction and accountability regarding staff schedules, cost controls, and quality of service
*Coordinates with other Manager’s, Supervisor’s, and Corporate Staff to ensure commonality of purpose and direction
*Perform personnel issue functions such as employee recruitment, disciplinary actions, performance evaluations, and compensation administration. Additional responsibilities will include:
*Maintains worker compensation claim files
*Purges employee files in accordance to company policy and procedure
*Ensures compliance of Notice of Commencements, and Notice of Non-Payments
*Ensures adherence to Office Procedures and the provision of quality service
*Identifies temporary staffing needs, recruiting, and prescreening applications
*Ensures E-Verify Process is completed on every new hire in accordance to company policy
*Handles client inquiries, complaints, and staffing needs
*Ensure telemarketing calls are completed (minimum of 15 per day)
*Payroll Processing
* Invoice Processing
Dropping off temporary employees at their assigned job site.
*Keeps office clean and orderly.
*Manage Accounts Receivables in accordance to company policy and procedure
*Conduct bank deposits, post office runs
*Issues company safety equipment and maintains safety log in accordance to company policy
*Ensure filing systems are maintained and current
*Ensure security, integrity and confidentiality of data
* Conduct Criminal Background Checks and Reference Checks of applicants
*Conduct drug screening per company policy according to the requirements of current customer
• Other duties as assigned by District Manager, Sales Manager, Vice President,CEO and or President
*Adheres to the Codes of Conducts Policy and Employee Handbook EDUCATION AND EXPERIENCE
• Minimum of a Bachelor’s Degree and or a minimum of two to four years of business management with two years direct sales experience.
*Knowledge of data entry with a minimum of typing skills of 30 WPM
• Proficient in computer skills and knowledge of office software programs KEY COMPENTENCIES
*Effective communication skills
*Work and time management
*Attention to detail and high levels of accuracy
*Information gathering and monitoring
*Initiative, integrity, and adaptability
*Teamwork and collaboration
Business Development Manager
Asp staffing - Glendale, AZ
January 2014 to October 2018
• Closing accounts building books of business.
• Generated leads from marketing campaigns as sales opportunities
• Contact potential clients through cold calls and emails
• Present our company to potential clients
• Identify client needs and suggest appropriate products/services
• Customize product solutions to increase customer satisfaction
• Build long-term trusting relationships with clients
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) clients and Account Executives
• Report to the Business Development Manager on (weekly/monthly/quarterly) sales results
• Stay up-to-date with new products/services and new pricing/payment plans Skills
• Sales Management
• Business Management
• Cold Calling
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