Eryka Kissentaner

Office Assistant

Dallas, TX **227

ad3k6b@r.postjobfree.com

+1-214-***-****

Authorized to work in the US for any employer

Work Experience

CSR II

City of Dallas - Dallas, TX

August 2021 to Present

• Open/close work orders for maintenance/inspections for water, public works, DPD, and sanitation departments

• Verify/update mileage and hours on vehicles

• Contact vendors for estimates, status updates, and tow requests

• Create DO’s, bid sheets, procurements, and tow requests

• Contact towing company for service

• Daily count of units and office cleaning

• Answer multiple calls to assist customers

• Send out weekly state registrations via email

• Order supplies

• Scan, copy, file and email documents

• Assist with signing for incoming/outgoing packages

• Excel, AMS, AssetWorks, and NHTSA experience

Hair Stylist

self-employed - Mesquite, TX

October 2019 to July 2022

Accommodate clients with desired hairstyles, schedule appointments, and take payments. Site Supervisor

Kids Bring Life - Dallas, TX

June 2018 to August 2019

Daily food nutrition supervision, food/child daily count, food preparation, inventory Corporate Accounting Clerk

G6 Hospitality Motel 6/Studio 6 - Carrollton, TX

December 2015 to May 2016

Responsibilities

Sorting, scanning, filling, prepping, documenting, and mailing invoices. Matching vendor information to appropriate files. Grouping sublease contracts. Any office or clerical duties needed to assistant other accountants.

Accomplishments

I have successfully executed completing projects in a timely manner to help assist with the organization of incomplete files.

Skills Used

Time management, organization, punctuality, honesty, and hospitality. Corporate Billing Specialist

American Specialty Pharmacy - Plano, TX

January 2015 to April 2015

Responsibilities

Created paper bills for worker's compensation claims prescriptions

Executed calls via phone to verify insurance claims

Input prescription label information into a computer database

Printed, copied, mailed, faxed, and filed paper bills to insurance carriers and customers

Created and completed LMN's for doctors

Created lists of medication ingredients for billing purposes

Created DOL's for customers

Accomplishments

Since working for the company I've learned how to bill customers and companies for prescriptions in a timely manner.

Skills Used

Data entry, billing, insurance verifications, worker's compensation claims verification, and LMN verification.

Field Service/Billing/Accounting

Monitronics - Carrollton, TX

August 2014 to November 2014

Responsibilities

·Set up 2-way alarm systems via intercom

·Provided successful confirmation for 2-way to technician

·Opened, sorted, and filed incoming mail

·Created and printed manifest lists for completed job numbers

·Researched job numbers for customer/technician information

·Input technician supply description, quantity, and amount into computer database Accomplishments

I started off in the Field Service department assisting with setting up 2-ways, and quickly moved to the billing department to assist with catching up paperwork. Shortly after, I was trained to access ADP for the accounting department.

Skills Used

Time management, detail oriented, flexibility, team player, and typing. Customer Service Representative

Advanced Telesolutions - Dallas, TX

October 2012 to November 2013

Responsibilities

Made outbound calls to customers with past due accounts for Time Warner Cable. Meet daily quotas. Took credit, debit, and check payments. Scheduled payment arrangements with post dated checks. Accomplishments

To meet and exceed production as an employee.

Skills Used

Communication, mathematics, and time management.

Records Imaging

Iron Mountain - Dallas, TX

June 2010 to November 2010

Sorted medical paperwork and photos for companies all over the US

• Scanned and verified documents into a computer data base

• Filed documents in a warehouse

• Completed multiple projects from different companies in a timely manner Office Assistant

Rooms To Go - Mesquite, TX

November 2007 to January 2010

Processed Credit Applications

• Scheduled and canceled deliveries

• Applied payments to accounts via debit/ credit card, and cash

• Answered phone lines

• Ordered supplies/equipment

• Scheduled interviews for potential employees

Filer/ Sorter

Iron Mountain - Dallas, TX

July 2007 to October 2007

Filed and packed papers in boxes for Wal-Mart

• Archived boxes in stock room

• Disinfected warehouse floors

Customer Service Rep

Aegis Communications - Irving, TX

July 2006 to June 2007

Processed cable payments via phone

• Troubleshot cable boxes

• Set technical appointments

• Activated new service contracts

• Cancelled existing service contracts

• Addressed customer concerns/questions

Customer Service Rep

Budget Rental Car - Duncanville, TX

August 2005 to April 2006

Processed reservations

• Created/modified/cancelled contracts

• Answered phone lines

• Collected reservation payments via debit/credit card, or cash

• Transported vehicles/customers to alternate destination Education

Associates in Criminal of Justice

University of North Texas - Dallas, TX

2014 to 2017

Eastfield Community College - Dallas, TX

2012 to 2014

Pharmacy Technician Certificate in Pharmacy Technician Mountain View Community College - Dallas, TX

2011 to 2011

Diploma

Honors Academy - Dallas, TX

2002 to 2004

Skills

• Typing 40+wpm, 10 key by touch, filing, answer 10+ phone lines, medical document scanning, medical document filing into a computer database, fax, copier, indexing, incoming/outgoing postal mail, third party calling, emails, scanner, customer information, purchase orders, check runs, collections, accounts receivable, credit/loan processing, troubleshooting. 2-waying, billing, ADP, DOL's, EOB's, LMN's, Citrix, Epic, Oracle, Proxy, Cisco phone systems, medical/workers compensation insurance verification, FOLIOS, Konica Minolta, and Papervision.

• Pharmacy Technician Experience

• Field Service

• Active Directory

• Help Desk

Additional Information

References Available Upon Request

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