Customer Service Professional

Experience

Owner and Operator

Cleaning Services • 63052

**/**** - *******

I am currently self-employed, cleaning commercial and residential properties. My responsibilities to name a few are as follows:

Promote and advertise services. Meet with clients and bid services/write contract for agreed cost and schedule. Develop trusting relationship with clients

Keep cleaning supplies stocked and sanitized. Keep a log all money spent and profited. Send confirmation message to all clients day prior. Arrive on time and perform cleaning services to best ability in timely manner.

In-Home Senior Caregiver

Self-Employed Caregiver • St. Louis, MO

09/2018 - 01/2020

As an in-home caregiver I arrived on time to begin assisting client with getting out of bed to start her day. My duties were as follows:

Prep/cook meals, do grocery shopping and run errands. Including doctors appointments. Take vitals and pass medications Including insulin injections. Assist with physical therapy. Hygiene and grooming routine. House cleaning and organizing and laundry.

Salon Manager/Coordinator/Stylist

Great Clips • St. Louis, MO

04/2013 - 09/2018

During my time working as a salon manager, coordinator, and stylist I aquired and improved many skills that have strengthened my ability to run a successful business. Assure the salon is in order and prepared to open at schedule time. Includes: Booting computer system,running AM reports, correct cash in register, all work stations are set up and stocked, and waiting room is clean and sanitized.

Through out the day on down time organize and clean salon. Train new stylist on cutting system and customer service steps. Take care of any customer service issues, assure all clients are satisfied and invited back. Assure product shelves are stocked and complete inventory check/order monthly. Teach clients about products that are beneficial for their hair and sell with guarantee. Assist other managers in salon meetings address any issues and resolve to insure the salon is a positive hi energy environment for staff and clients.

Keep staff motivated with contests, prizes, and classes on updated techniques and products. Assist stylist in achieving goals and recommend numbers established by corporate. Interview new stylist and meet with them to address and resolve conflict to fix the issue as soon as possible. Close and lock salon at scheduled time. Count the drawer down. Take any cash deposits to the bank and run credit card batch. Clean and sanitize salon so it is prepared for morning shift to begin on time. Skills

Customer service, Communication skills, Leadership, Computer literacy, Time management, Guest services Amanda Priester

************@*****.*** / 314-***-**** / Chippendale Lane, Imperial, Missouri Education

Cosmetology

Grabber School of Hair Design • St. Louis, MO

06/2006

Passed written and physical State Board examination to recieve cosmetology license in Missouri. Continued education on cutting and color techniques. Continued education on products, sanitation, and customer service/sales. Basic

Oakville Senior Highschool • Oakville, MO

05/2005

Participated FBLA

(Future Business Leaders of America)

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