Mamakgowa Alina

Makatsi

EXPERIENCE

Office Administrator · Assupol (04/02/2021 To 30/04/2021)

Adhere to Client Service Procedures,Complaints and Enquiries Handling Officer,Hand. Incoming Calls and Walking in Clients,Administrate Claims,Advise Clients on Cancellation and Amendments,Office Administration and Data Capturing

Customer Service Officer • SWM Logistics and Projects (01/06/2016 To 27/09/ 2019)

Assisting Walking in Clients,Handling and Solving Queries,Processing Transportation Orders, Schedule and follow up with Clients and Employees,Basic Administration( Typing,Faxing,Photocopying)Retrieving,Capturing and Organising Filing System,Keep Files Updated,Maintaining Confidentiality of Clients and Company Files,Maintaining Good Interpersonal Relationship with Clients,Identifying Potential Client and Client Retention

Financial Advisor • Old Mutual (01/11/2011 To 31/03/2016)

Sales,Prospecting and Identifying Potential Clients,Weekly and Monthly Plan,Capturing Application forms,After Sales Follow Up,Basic Administration,Solving Clients Queries,Maintaining Good Relationship with Clients,Client Retention

Call Center Agent • Vodacom - Merchants (08/11/2010 To 31/ 05 / 2011)

Inbound and Outbound Operator,Handling and Solving Clients Queries,Time Management,Data Capturing,Ensuring that Clients understand Rules and Procedure,Maintaining Interpersonal Relationship with Clients,Follow up on Queries,Operating System *IT Support *CHH2

Data Clerk · Marupu Financial Service (03/09/ 2007 To 28/ 05 /2010)

General Administration,Capturing Contracts and Invoices,Enquiries,Typing Business Profiles,Updating Clients Details on Filing, Faxing, Photocopying, Filing, Retrieving Documents, Handling Cash Register

Host and Customer Service Clerk · Absa Bank (02/02/2004 To 27/07/2007)

Floor Management,Assisting walking in Clients,Handling and Solving Queries,Debt Collection,Liaise with Manager on Site,Cheque Book Library Controller

EDUCATION

Grade 12 · Tlotlisong High School

Management · Central University of Free State

Communication skills,Mercantile Law,LegalPractice,Administration Management 1,2,3 Management 1,2,3 Business Management, Industrial Management,End User Computing

Regulatory Examination · Moonstone

Financial Advisor anf Intermediary Services Fit and Proper Requirements

Financial Products ( NQF Level 4) · Milpark

Basic Financial Concepts and Calculations,Insurance Products,Legislative Principles,Basic Principles of Life Insurance,Skills for the Financial

OTHER TRAINING

Time Management,Team Work

Customer Service, Communication Skills

Conflict handling

PERSONAL OBJECTIVE

To emphasise the value of Batho Pele Principles in order to deliver excellent Community and Customer Service that will improve Customer Satisfactory, Maximize Profit, Customer Retention, increase Profitability and organization Growth.

REFERENCES

Miss Joyce Molapo - Customer Service Manager - Assupol

073-***-**** / 012-***-**** ad3k59@r.postjobfree.com

Mr Sabata Macholo - Director - SWM Logistics

078-***-**** / 068-***-**** ad3k59@r.postjobfree.com

Mr Thabo Khetsi - Branch Manager - Old Mutual

072-***-****/ 051-***-**** ad3k59@r.postjobfree.com

Mr Jacob Selematsela - Training Facilitator -Vodacom

082-***-**** / 083-***-**** ad3k59@r.postjobfree.com

Mrs Nthabiseng Moletsane - Court Preparation - NPA

072-***-**** / 058-***-**** ad3k59@r.postjobfree.com

Address

1883 Philadelphia Park

Ficksburg

9730

063-***-****

068-***-****

ad3k59@r.postjobfree.com

Date of Birth

21/ 09/ 1981

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