Customer Service Production Supervisor

SHAUN AUSBERRY

Southfield, MI *****

***********@*****.*** / 313-***-****

SUMMARY

Experienced and driven Production Supervisor/ Quality Technician with over 10 years of experience for producing and servicing clients and companies with an wonderful product. I'm skilled in both Quailty, Production and Customer Service and I thrive in environments where I can take control of what needs to be done. Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style. SKILLS

Attentive and Observant

Adaptability and Flexibility

Verbal and Written Communication

Quality Control Data Compilation

Audit Assistance

Consistent Procedure and Protocol Use

Problem Solving

Safety Compliance

Raw Materials Receiving

Cleaning and Sanitizing

Finished Goods Inspection

Staff Training

Problem-Solving

Mechanical Operations Monitoring

Production Monitoring and Assessment

Corrective Action Implementation

Attention to Detail

Measurement Collection

Time Management

Microsoft Office

Word Processing

Independent Decision Making

Report Preparation

Critical Thinking

Production Process Advising

Data Entry

Remote Video Conferencing

EXPERIENCE

Cable Technician / LeCom Communications - Southgate, MI 05/2002 - 10/2010 Set up service for customers by installing, connecting, testing or adjusting equipment. Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.

Diagnosed errors and technical problems and determined solutions to produce timely service reports. Commissary Lead/Manager / Deleware North - Detroit, MI 07/2011 - 08/2018 Performed basic operations and assisted with cash handling and reporting, price changes, merchandise handling and open and closing duties.

Promoted customer service by requiring associates to promptly greet and assist customers. Supervised sales associates, reconciled cash receipts and provided additional services for customers. Production Supervisor/Quality Inspector/Team Leader / Webasto Roof Systems - Plymouth, MI 09/2015 - Current Managed multiple new or existing organizational process improvement initiatives based on company strategic SA

plans.

Led and coordinated activities of quality control inspection department, verifying operational compliance with quality processes and procedures.

Mastered and trained others on use of micrometers, calipers, gauge blocks and pins, optical comparators, torque meters and tensile testing equipment.

Facilitated investigations into customer complaints and recommended responses containing root cause determinations and issue resolutions.

Generated and published reports detailing results of process, product and department audits and inspections, describing corrective actions required.

Established and executed customer satisfaction program. Studied processes and systems using quality tools to analyze production costs, identified non-value-added activities and made process improvement recommendations. Participated in technical trainings and workshops to improve skills set and boost overall knowledge. Trained employees in proper equipment use and product testing procedures. Participated in out-of-specification and failure investigations and recommended corrective actions. Assessed work for errors or compliance issues and made corrections or modifications. Collected and assessed latest information about ongoing work and compliance issues. Production Operator / General Motors Co - Hamtramck, MI 04/2016 - 12/2016 Recognized defective material and reported issues to management. Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.

Moved items between machines, conveyors and transport equipment to meet production needs. Examined final products for conformance with quality and design standards. Inspected and repaired products to meet project expectations. Attended regular training sessions to increase machine operating skills. EDUCATION

High School Diploma 06/2001

Mackenzie High School - Detroit, MI

Some College (No Degree): Communications

Meridian Community College - Meridian, MS

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