Jessica Romero

ad3k53@r.postjobfree.com

619-***-****

San Diego, CA 92113

Executive Summary

With over seven years of customer service experience, I possess a professional and friendly demeanor, demonstrating problem-solving and solid skills to address any issues that may arise effectively. I excel in teamwork and leadership, coordinating and managing tasks efficiently and effectively. Known for my creative and reliable approach, I am detail-oriented and accountable in all my endeavors. I possess excellent conflict management skills and thrive as a fast learner with a strong work ethic. With the ability to multitask and prioritize effectively, I bring strong organizational skills and adaptability to any role. Furthermore, I am fluent in English and Spanish, enabling effective communication with diverse individuals. Alongside my solid communication skills, I have basic proficiency in computer operations such as MS Office suite and Google tools apps, rounding out my skill set.

Work Experience

Community connector

Info Line of San Diego County/ 2-1-1 San Diego

Oct 2023 - Feb 2024

• Provided innovative problem-solving and assessment assistance over the phone to clients with complex needs, leveraging technology to ensure real-time support.

• Demonstrated a deep understanding of empathy, cultural competency, and advocacy in assisting clients from diverse backgrounds, advocating for their needs, and ensuring access to necessary resources.

• Utilized comprehensive knowledge of community resources to refer clients to appropriate services, collaborating with other organizations and agencies to expand the network of available resources.

• Offered ongoing follow-up assistance, monitored client progress, and adjusted assistance strategies as necessary to ensure clients received the needed help.

• Actively pursued and obtained individual AIRS certification, continuously seeking learning opportunities to stay updated on industry best practices and trends.

• Maintained excellent verbal, written, and interpersonal communication skills, collaborating with team members and stakeholders to provide seamless client services.

• Demonstrated proficiency in web-based systems, real-time communication platforms, Microsoft Office, and other Client Record Management systems. Store Supervisor

Goodwill Industries of San Diego County

Mar 2018 - Jul 2021

• Assisted the management team in the store's daily operations, including opening and closing procedures, overseeing production and retail operations, and ensuring adherence to policies and procedures.

• Provided excellent customer service to customers and donors, ensuring their needs were met and concerns were addressed in a timely manner.

• Demonstrated leadership by providing guidance, training, and professional development to the team, fostering a positive work environment, and increasing productivity.

• Collaborated with staff to create a positive and engaging work environment, fostering teamwork and cooperation.

• Assisted in preparing performance evaluations, 5-minute goal-setting conversations, and work schedules to optimize employee performance.

• Maintained the store/department clean, safe, and organized, ensuring merchandise was appropriately displayed.

• Generated reports and communicated any concerns or issues to management promptly and efficiently.

Store Clerk

99 Cents Store

Feb 2018 - Apr 2018

• Conducted inventory stock counts and manually recorded data using computer systems.

• Identified discrepancies and adjusted errors in inventory records.

• Delivered incoming stock to various departments, ensuring accurate and timely distribution.

• Verified, inspected, and labeled incoming orders, ensuring proper storage in the central supply area.

• Efficiently loaded and unloaded trucks, ensuring the safe handling of merchandise.

Sales Associate

Payless ShoeSource

Jun 2017 - Feb 2018

• Welcomed and engaged customers, provided exceptional customer service and addressed inquiries to enhance their shopping experience.

• Operated cash registers, managed transactions, and ensured accurate balancing of sales.

• Exceeded sales goals by employing effective sales techniques and strategies.

• Assisted customers in locating merchandise and provided product knowledge to drive in-store sales growth.

• Maintained a clean and organized sales floor, ensuring a visually appealing environment.

• Presented promotions and opportunities to customers, fostering increased sales and customer satisfaction.

• Employed cross-selling strategies to enhance purchase amounts, maximizing customer value.

REFERENCES CAN BE PROVIDED UPON REQUEST

Education

San Diego Mesa College

Associate's Degree in Health Information Management. 2021 - Present

Relevant Courses Completed

Medical terminology

Farmacology

Anatomy and physiology

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