Kelly Donovant

Fieldale, VA *****

ad3k4s@r.postjobfree.com

+1-276-***-****

Authorized to work in the US for any employer

Work Experience

Merchandiser

Driveline Retail Merchandising - Martinsville, VA

September 2021 to Present

Merchandising and auditing for different stores

Ink Technician

Trinity Packaging - Rocky Mount, VA

October 2019 to February 2021

Make sure all machines had inks for jobs, check ink colors on X-rite to make sure the color matched customers needs, make drums of certain color inks, make sure inventory stayed full and if not replace drums of inks

Medical Assistant

Senior Vision Services - Omaha, NE

August 2017 to January 2021

Assistant to an Optometrist

CNA

Blue Ridge Therapy Connection - Stuart, VA

November 2013 to July 2017

Responsibilities

Assist resident with ads

Private Duty Aide

Self employed - Martinsville, VA

January 2015 to October 2015

Responsibilities

Assist patient with eating, bathing, and hygiene. Clean home, do laundry and prepare meals. Prepared schedule for employees and assisted patient with bookkeeping and paying bills. Accomplishments

Helped the patient stay comfortable

Packer

Adecco - Martinsville, VA

April 2012 to August 2013

Pack orders depending on customers requests

CPA

Hand n Hand Companionship - Martinsville, VA

February 2009 to September 2010

In home care of patients with disabilities

CSR

STARTEK - Collinsville, VA

2005 to 2008

Answer inbound calls and assist customers with paying bills, troubleshooting their phones or upgrading their phones, assist my reps with customer requested supervisor calls, assist with quality of calls Operator

Liberty Screenprinting

2000 to 2004

Operate screen printing machine

Education

Some college in Nursing

PHCC

February 2013 to June 2013

GED

June 2000

Skills

• Customer Service (10+ years)

• Warehouse work (10+ years)

• Machine operations (5 years)

• Scheduling

• Screen Printing

• Supervising experience (2 years)

• Quality audits (3 years)

• Ink Technician (2 years)

• Merchandising (2 years)

• Zendesk (1 year)

• Typing

• Data collection

• Customer support

• Technical sales

Languages

• English - Expert

Certifications and Licenses

Driver's License

CPR Certification

Assessments

Customer focus & orientation — Proficient

March 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient

Warehouse associate — Proficient

August 2021

Assesses the tendencies that are important for success in warehouse roles Full results: Proficient

Management & leadership skills: Impact & influence — Completed December 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed

Call center customer service — Completed

May 2021

Demonstrating customer service skills in a call center setting Full results: Completed

Retail customer service — Familiar

January 2022

Responding to customer situations in a retail setting Full results: Familiar

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Proficient

May 2021

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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