Customer Service Social Media
Resume:
CAREER OBJECTIVE
Accomplished results oriented leader brings proven ability to lead sales
teams, develop and implement effective sales strategies, streamlining processes and delivering results to drive customer satisfaction. Adept at identifying customer needs, implementing sales plans, eliminating inefficiencies, reducing costs and improving operational performance while generating new business opportunities. Track record of success in exceeding sales goals and expanding customer base. EXPERIENCE
Director of Sales
September 2021 - Present West Virginia Consulting Services, Kenova, WV
Business Owner/Operator
May 2017 - October 2021 Cheerfully Cateres, LLC, Charleston, WV
Consistently met or exceeded quarterly quotas by leveraging consultative and other solutions selling techniques.
•
Negotiated contracts with potential clients while ensuring compliance with organizational policies and procedures.
•
Developed and maintained market awareness to predict revenue opportunities and set proactive strategies.
•
Built high-achieving team by setting clear expectations and providing ongoing training and mentorship to exceed aggressive goals.
•
Monitored sales performance on consistent basis, initiating corrective action as required.
•
Inspected sales process quality, identifying opportunities for sales process improvement.
•
Generated reports on sales performance metrics including conversion rates, average sale prices.
•
Successfully developed and implemented sales strategies to increase revenue growth by 30%.
•
Managed the daily operations related to customer service, inventory management, and marketing.
•
• Negotiated contracts with vendors, suppliers, and customers. Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
•
Provided leadership, direction, and guidance to staff members on projects. Successfully managed a team of 10 employees and directed daily operations.
•
• Defined strategic plans and kept business on track to meet objectives. CONTACT
ad3k47@r.postjobfree.com
Charleston, WV
SKILLS
• Inventory Control Processes
• Supplier Sourcing
• Vendor Management
• Quote and Proposal Management
• Strategic Selling
• Sales Strategy Development
• Expense Control
• Rate Structuring
• Consultative Selling Techniques
• Account Servicing
• Sales Quota Management
• Team Recruiting and Onboarding
• Closing Techniques
• Lead Identification and Generation
• Operating Procedures and Policies
TIMOTHY ERWIN
Sales Operations Manager
February 2012 - May 2017 Cheerful Heart Catering, Inc., Charleston, WV
Food and Beverage Manager
September 2008 - February 2012 Wyndham Garden, Cross Lanes, WV Performed detailed financial analyses to identify and address areas of potential concern.
•
Established strong relationships with vendors to ensure quality products at competitive prices.
•
Identified areas of improvement within the organization's operations and proposed innovative solutions for optimizing efficiency.
•
Identified process improvements that would increase productivity while reducing costs.
•
Developed talented team, participating in hiring, coaching, and performance management processes.
•
Monitored customer feedback and implemented changes as needed to enhance service quality.
•
Tracked company inventories and ordered new products to replenish equipment levels.
•
Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
•
Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
•
Developed and maintained relationships with customers and vendors for successful project completion.
•
Established relationships with key customers, providing personalized service and support.
•
Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently.
•
Planned and prepared menus for a variety of events, utilizing seasonal ingredients and catering to dietary restrictions.
•
Engaged with customers to offer menu information, provide suggestions and show genuine appreciation for business.
•
Managed multiple projects simultaneously while ensuring all deadlines were met.
•
Collaborated with other professionals such as designers and decorators to create unique experiences for guests.
•
Managed shifting priorities and handled time-sensitive projects with multiple deadlines.
•
Completed paperwork detailing inventory, sales records and employee performance.
•
Evaluated efficiency of food and beverage serving practices and created new systems when necessary.
•
Trained staff on proper sanitation procedures to ensure a safe work environment.
•
Oversaw the hiring process for all Food and Beverage personnel including interviewing applicants, conducting background checks, onboarding new hires.
•
Sales Representative
June 2005 - September 2008 Collin's Chevrolet Subaru, Mount Airy, NC Negotiated contracts with vendors for purchasing food items at discounted prices.
•
• Managed employee work schedule, keeping daily shifts properly staffed. Talked with dissatisfied customers to assist working employees and improve customer experience.
•
Collaborated with chefs to develop new recipes and menu items based on customer feedback.
•
Coordinated catering events from start to finish including menu selection, ordering supplies, and supervising setup and service staff.
•
Succeeded in building long term relationships with clients through effective communication.
•
Mastered the art of negotiating for best possible deals for both customers and company.
•
Demonstrated ability to identify customer needs and provide appropriate solutions.
•
Exhibited excellent problem solving skills when dealing with challenging situations.
•
Adept at utilizing various marketing techniques to generate leads and maximize sales opportunities.
•
Utilized innovative methods for increasing revenue by cross selling additional products and services.
•
Proven track record of successfully closing deals while meeting customer satisfaction standards.
•
Consistently exceeded expectations by providing excellent after-sales support services.
•
Developed effective sales strategies to meet monthly quotas while building long-term customer relationships.
•
EDUCATION
Associate in Arts (A.A.) in Business Administration May 2005
Southern WV Community College, Logan, WV
Contact this candidate