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Customer Service Health Care

Location:
Indianapolis, IN, 46204
Posted:
February 13, 2024

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Resume:

Jodi M. Barton L.P.N

**** *. ******** **., ************, IN 46055

317-***-****

ad3k43@r.postjobfree.com

Professional Summary:

Compassionate and dedicated Medical professional with extensive training and clinical exposure in the field of health care. Dependable and keen eye to details with in-depth knowledge of professional nursing principals and techniques and medical subjects. Capable of managing heavy daily patient volume and still provide reliable care to patients. Professional, personable, with effective customer service and communication skills, adept at building productive relationships and building rapport with patients, staff and individuals at any level or ethnic background. Qualification:

Detail-oriented “multi-tasker.” Able to balance competing priorities and deadlines Effective communicator. Efficient in working with diverse groups of people and departments, Polished telephone, interpersonal, and writing skills. Energetic, patient, empathetic, compassionate, diplomatic. Nursing skills: vital signs, medication administration, collecting specimens, feeding tubes, body mechanics and patient safety, tracheotomy care and suctioning, restraints, KCI wound vacs, IV’s, Injections, dressing changes and wound care, insertion and care of indwelling and I & O catheters, colostomy care, oxygen therapy, CPAP machine, ordering labs, Dementia training.. Creative and highly motivated. Participated in executive leadership training program Computer Skills: Outlook, works, Excel, Word, Power Point, Publisher Event planning/Networking/ Strong interpersonal skills and positive work ethic Scheduling / Appointment setting. Education:

July 2010 to September 30, 2011, MedTech College, Associate In Science of Practical Nursing, NLNAC LPN License #: 27067994A

19995 to 1997 Nursing Major 2.5 years. Marian College 2016 - 2018 CPR and First Aid certification for Health Care 2016-2019 TB Verification

2013 to present Nurse Mentor

Employment:

March 2012 to present: Unit Manager/Mentor/Nurse Manager-LPN. Trilogy Health services-Prairie Lakes Health Campus and Springhurst Health Campus

Oversight and education in the areas of clinical documentation and infection control, Assuring positive clinical outcomes for all residents, Rounding with physicians, Updating and auditing medical records, Assessing new prospects for admission to facility, Assisting in care plan meetings and discharge planning with social service department, Delivered skilled nursing care in routine/stressful periods at the highest standards of excellence. Reviewed physical needs, monitored patients’ physical condition, administered approved medications and arranged medical appointments according to assigned medical care standards. Supervised and assessed vital changes in patient’s condition by monitoring vital signs, symptoms, and test results, Assigned CNA duties and performed monitoring to ensure proper completion.

June 2008 to June 2010: Community Relations Director. GreenTree Assisted Living and Samara Memory Care

Led sales and marketing, acted as manager on duty and back up to Executive Director, Designed and scheduled advertisements for publication in local newspaper and other local advertisements; Implemented and organized several social and professional events throughout the year; Conducted professional presentations to prospective clients and referral services, effective communication skills with prospective clients, professionals and other team members, Strong customer service skills, Calculated and transmitted weekly occupancy reports to Corporate office, effectively calculated and transmitted monthly budget and expense reports. October 2003 to Nov. 2004, Aug. 2005 to June 2008: Executive Assistant. Bardach Awards Assist with day to day operations of company sales, selling awards and related product to both new and existing Customers; extensive interpersonal skills used while communicating with several different departments within the company; creating work orders for each sale, ensuring correct artwork, spelling, and acceptable appearance; Communication with customers in person and via phone/e-mail/fax; extensive use of computer skills such as Microsoft Word, Excel, Outlook, and SBT; organizational skills and exceptional attention to detail used daily. March 2005 to Aug. 2005: Loan closer / Processor / CSR. GreenStone Farm Credit Prepared loan closing packages, reviewed closed loan packages to ensure completeness of documentation and Issue closing funds. Strong communication to coordinate loan closing date with all parties involved. Proficient math and problem solving skills.

December 2001 to May 2003: Residential Install Coordinator. ADT Security Coordinated schedules for 13 Installers on daily basis, process all sales orders, Good ability to problem solve, strong organizational skills, accomplish multiple tasks in a timely matter, Strong customer relations and computer skills.

Awards:

Perfect attendance 2012- 2016 Trilogy Health Campus Deans List: 1st, 2nd, 3rd, 4th and 5th Quarters

Perfect attendance: 1st, 2nd, 3rd and 5th Quarters



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