Customer Care Executive Secretary

Iumani DeJesus

Philadelphia, PA *****

**************@*****.***

+1-215-***-****

Willing to relocate: Anywhere

Work Experience

Executive Secretary

Open Arms Of Nicetown 2 - Philadelphia, PA

March 2016 to December 2022

· Managed and maintain executives' schedules.

· Set up medications and appointments for retired/disabled veterans.

· Prepared invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.

· Coordinated and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives/clients.

· Answered phone calls and direct calls to appropriate parties or take messages. Hostess

Tiffany’s Diner - Philadelphia, PA

May 2015 to July 2022

· Greeted guests and seated them at tables or in waiting areas.

· Answered telephone calls and responded to inquiries or transfer calls.

· Provided guests with menus.

· Informed patrons of establishment specialties and features.

· Supervised and coordinated activities of dining room staff to ensure that patrons receive prompt and courteous service.

Dunkin Donuts (Manager) - West Chester, PA

March 2015 to September 2020

· Carries responsibility for all aspects of store operations.

· Key areas of responsibility include labor management, daily operations, and customer care.

· Labor management duties include hiring and a training associates, creating work schedules, delegating work, and evaluating employee performance.

· To regulate daily operations, managers file paperwork, analyze weekly sales numbers, order supplies, and perform opening or closing duties.

· Customer care duties include greeting customers, providing prompt and helpful services, and handling customer complaints in a professional manager.

· Must ensure employees provide except customer care, as well. Education

Diploma

Frankford High School - Philadelphia, PA

2015

Skills

• Critical Thinking Skills

• Reliable

• Industrious

• Front-Office Operations

• Well Presented

• Customer Service

• Interpersonal Skills

• Written Correspondence

• General Office Skills/Medication Certified

• Employee Evaluation

• Office Management

• Microsoft Outlook

• Human Resources

• Banking

• Typing

• Medical terminology

• Clerical Experience

• Word Processing

• Event Planning

• Accounts Receivable

• Transcription

• Financial Report Writing

• Accounting

• Personal Assistant Experience

• Computer networking

• Project coordination

• Software deployment

• LAN

• Network infrastructure

• Retail sales

• Purchasing

• Marketing

• Negotiation

• Property leasing

• Hotel experience

• Front desk

• Microsoft Exchange

• Microsoft Windows

• Network Support

• Active Directory

• Presentation skills

• Leadership

• OPERA

• Microsoft Windows Server

• Computer literacy

• Calendar management

• Office experience

• Administrative experience

• Organizational skills

• Phone etiquette

• Food preparation (7 years)

• Time management

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