Joe Schoutens

Self-Employed Tech Bliss April **** - Present

Information Technology Specialist: Tech Bliss

Collaborated with diverse business and executive clients to evaluate, address, and resolve their unique information technology requirements.

Developed and implemented tailored solutions, integrating hardware and software enhancements and improvements to optimize computer technology and network infrastructure environments.

Provided personalized customer service and training, offering expert guidance and providing prompt technical support to end-users.

Ensured satisfaction by resolving IT-related inquiries and troubleshooting issues with workstations, laptops, printers, routers, switches, peripherals, and teleconferencing equipment.

Provided remote support to off-site and remote end-users, solving technical issues through phone, email, or remote desktop connectivity applications and tools.

Computer Repair Expert: Tech Bliss

Led troubleshooting, diagnosis, and high-quality repair services for a diverse clientele exceeding 500 individuals and businesses.

Conducted extensive hardware repairs and upgrades, encompassing servers, workstations, and laptops. Tasks included installation, configuration, maintenance, imaging, data recovery, virus/malware removal, and replacement of CPUs, memory, hard drives, and LCD screens.

Provided software support to end-users by installing, configuring, and troubleshooting operating systems, applications, and driver issues. Also completed installation of software updates and patches.

Addressed and resolved network connectivity issues, both wired and wireless, with routers, access points, switches, networked printers, scanners, and mobile devices.

Implemented special file/folder naming conventions, file/folder structures, and hierarchies for clients to improve efficiency in data organization and search optimization.

Managed all aspects of business administration, from client communication to pricing strategies and service delivery.

Managed Service Provider: Forum One July 2018 - March 2020

Delivered comprehensive client-facing IT support, encompassing workstation, laptop, printer, and peripheral troubleshooting, repair, maintenance, backup, and imaging for the Seattle branch office.

Assisted with wireless network connectivity issue troubleshooting and resolution.

Facilitated smooth client and employee onboarding processes, ensuring seamless setup and support for workstations, laptops, applications, email accounts, and network connectivity.

Engineering Technician: Computer Love September 2011 - January 2020

Executed proficient troubleshooting, diagnosis, and repair services for a wide range of PC and Mac computers, peripherals, tablets and electronic systems while adhering to rigorous quality standards.

Specialized in intricate tasks such as server repair, motherboard replacement, HDD/SSD imaging, partition adjustment LCD screen replacement, virus/malware removal, and surface-mounted device repair to maintain optimal system functionality.

Computer Support Technician: iRepair Seattle April 2013 - April 2015

Provided expert troubleshooting, diagnosis, and repair services for both PC and Mac computers, delivering consistent quality in tasks ranging from motherboard and LCD screen replacement to virus/malware removal.