Iris D. Johnson, Riverview, Florida Email: ad3k2w@r.postjobfree.com -ad3k2w@r.postjobfree.com 813-***-****

Army National Guard Reservist -2002-2003, Military Spouse

US Department of Veterans Affairs – SOHI, Riverview (ROI)

Medical Records Technician Release of Information GS-05/01 40 Hrs. Weekly 10.2023 –Present

Navigate and use CPRS, VISTA Imaging, and VistA R3.

Communicates knowledge of the Privacy Act dated 1974, HIPAA and VHA policies for protection and security of information.

Serve patients at the ROI Walk-up Window(s):

US Department of Veterans Affairs (EMS) 40 Hrs. Weekly 5.2023 –10.2023

James A. Haley Veterans Hospital Tampa Florida

Cleaning wards, patient rooms, storerooms, offices, corridors, restrooms, shower rooms, and other areas.

Sweep, mop, scrub (machine) floors, vacuum carpets and upholstered furniture, empty waste baskets, clean light globes and Venetian blinds, wash walls, windows and ceilings

Climbing small ladders, refill toilet tissue and towel dispensers and move furniture.

carry out assignments with minimal supervision.

Perform white glove inspections for the New wards

Facilities Administrator

Valencia Lakes POA Castle Group, Wimauma FL 33598 40-50 Hrs. Weekly 2022-2023

Answers telephones promptly and assists residents with questions and concerns.

Inputs/Processes/Closes work orders as required for landscape, maintenance, housekeeping, etc.

Tracks resident issues to enable Property Manager to identify major problems or trends.

Maintains Maintenance and Vendor Contracts, files, mail, binders, and office supply inventory.

Maintains Vendor Smart roster, database, mail instructions and Contractor files.

Assists in review of New Contractors/Vendor collect Credentials, if applicable, as well as processing of new projects and maintenance requests.

Review Invoice reports and account payables assists Facilities/Property and General Manager in forwarding payables to the Accounting Department.

Assist in processing Expedited and Emergency expense checks.

Assists residents with maintenance and other inquiries.

Ensures all safety precautions and procedures are followed while performing duties.

Performs property inspections as directed by General/Property and Facilities Manager.

May be assigned other duties by POA Board Officers/Affiliates, General Manager, Property Manager and other Staff and or Residents.

Assists in securing bids and proposals and makes recommendations to Property Manager and POA

Monitors the functions of service contractors and building repair and maintenance contractors for the community. Identifies problems, notifies the property manager accordingly, and coordinates response from the contractor.

Maintains a safe work environment while performing all responsibilities.

In addition to the above-mentioned Duties

Perform Daily Detailed deep cleaning Assignments as needed to assist the Housekeeping Department with the maintenance requirements to ensure cleanliness in the Clubhouse.

General Manager /CEO

Cooper Properties, Riverview FL 33579 40-60 Hrs. Weekly 2018 to 2023

Provide marketing and initiate ads for rental spaces.

Interview prospective Tenants.

Collect Rent and provide record keeping for Late payments.

Review and edit contracts for Tenants.

Perform move out and move in inspections.

Provide a wide range of maintenance, rebuilding walls with the use of Power tools.

Daily and seasonal Cleaning for Floors, windows and restrooms, with the use of mops, booms and electric buffer

Maintain outside grounds, empty Trash daily.

ensure the environment is safe for Customers and Tenants

Perform weekly inspection to provide safe, city regulated facility.

Translate initiatives into actions through a thoughtful, organized, and well-planned strategy and approach.

Develop and foster relationships with leaders across organization

Oversee projects and deliverables of other communications team members to create alignment with established brand

Provide and evaluate supporting processes to ensure compliance

Design, develop and write all copy and maintain documents and materials to store and deliver information for products and initiatives to key stakeholders, business partners and end users

Lead visual strategy for all executive presentations to ensure team effort and requirements are communicated clearly and representative of internal brand

Point of contact/subject matter expert for all external copy relating to specified initiatives

Identify and understand customer personas specific to company culture

Coordinate between internal teams to ensure customer-facing efforts are planned according to product roadmaps and long-term strategy

Prepare templates and other materials reflective of mission culture with crisp professionalism and clarity.

Create and execute organized campaign communication plans

Create clean, clear and concise communications/materials

Create and maintain accurate distribution lists

Create, support and host Town Hall meetings and other important events

Create and maintain communication calendars

Create and execute surveys and provides results to leadership.

Actively contributes to creating new and/or improving existing processes to ensure efficient and timely dissemination of information

Facilitate and / or support coordination for change management efforts

Highly functional in a dynamic, challenging environment

Property Manager

Long and Foster Silver Spring, MD 40-50 Hrs. Weekly 2019 to 2020

● Provide full administrative support, including phone support, typing reports, filing and distribution of correspondence

● Schedule and coordinate meetings/special events, as requested

● Assist in lease administration activities, including tenant contacts and insurance information; generate reports

● Prepare and coordinate bid proposals, service contracts and approved invoices. Assist in bidding process and assist Property Manager(s) in their efforts to ensure compliance with C&W’s policies and procedures

● Prepare and code invoices for Property Manager’s approval

● Ensure office is stocked with office supplies and other required items to maintain the office

● Ensure prompt and accurate completion of contract and certificates of insurance information in contract administration software

● Track and file contracts and insurance certificates; maintain follow-up system for expirations

● Monitor and maintain the property maintenance work order system and prepare monthly reports for Property Manager on status of tenant work orders

● Maintain the property purchase order system

● Maintain lease and contract files, as well as other files located within the property management office

● Promote and foster positive relationships with tenants and clients and track service calls as required

Project Manager

Trendsetters Construction INC., Temple Hills, MD 40-60 Hrs. Weekly 2010 to 2018

● Sales consultant, generated over 3 million in Project Renovations in 2014-2016

● Provide inspections and generate estimates for home improvement projects.

● Special Adviser to the general contractor (GC) on all procurement and acquisition activities

● Supervisor for employees and subcontractors.

● Prepare statements of work and Budgets with GC and staff for final contracts. Manage schedules, cost estimates and oversee contracts until completion.

● Originate, compile and prepare proposals for submission to client.

● Negotiate maintenance contracts from vendors and with Clients of Interest.

● Plan, coordinate, perform QA and provide technical oversight of the day-to-day activities.

● Supervise a team of 15 or more junior staff members and Trades. Work directly with clients to ensure deliverable s fall within the applicable scope and budget.

PROPERTY MANAGER/Licensed REALTOR

RPM-R, LLC - Lanham, MD 40-50 Hrs Weekly 2014 to 2018

● Responsible for showing prospective buyers and renters listings and also responsible for processing the Rental applicants and performing employment and Rental verifications.

● Conduct property inspections for the Owners, buyer's and or tenants and perform research for prospects in the MRIS.

● Create Marketing ads for printed materials and on the world wide web.

● Collect Rents and Security Deposit.

● Interview Contractors and do property analysis for repairs and or renovations as needed.

● Supervise property turnovers and white glove inspections, perform detail cleaning, Mopping, dusting and floor treatments.

PROPERTY MANAGER ASSISTANT

Majerle Management Inc - Greenbelt, MD 40-50 Hrs. Weekly 2010 to 2012

● Responsible for processing all maintenance requests in SenEarthCo application. Delegate requests to vendors and contractors. Perform daily SQL queries, process accounting reports owners statements and tenant ledgers.

● Process renters credit report and credit card payments.

● Approve rental applications and conduct credit and background verifications, assist with marketing of properties

● Perform queries in MRIS to create property availability and status reports.

● Serve as liaison for property managers, tenants, homeowners and private contractors.

● Handle calls, assign work orders, solicit bids, prepare proposals and process maintenance requests, and update financial data review for rental payments and owner's proceeds.

● Maintain updates in Yardi, MRIS, Microsoft Word, Excel, and Sen Earthco. Create and edit correspondence, and marketing material.

● Participate in the day-to-day financial management of the property with specific attention to accounts receivable for 3 separate portfolios that consisted of 150 single family units, 9 commercial properties and 6 homeowner associations.

● Perform collection activities, maintenance of accounts payable on a current basis (taking advantage of discounts wherever possible), Perform detail and extensive janitorial duties as needed (Dusting, mopping, sanitizing, window cleaning, detail appliance cleaning) and the maintenance of all necessary financial records and files in an accurate and timely manner.

● Expedite tenant requests and dispatch work order

PROJECT MANAGER ASSISTANT

EMCOR Government Services (Andrews AFB, Walter Reed, Anacostia and Bethesda Naval Base) 40-50 Hrs. Weekly 2008 to 2010

● Received all incoming call inquires, created work orders and dispatched all work orders, in a timely manner.

● Created a daily SQL report for all maintenance requests for the previous days open work orders for military approval. Resolving customer related technical software and hardware problems. Diagnose and/or resolving problems in response to a customer reported incident via trouble tickets.

Plan and deliver IT customer support services.

Submit recommendations to improve the efficient use of the system.

Respond to special requests for system data.

Maintain and update system files necessary to control all aspects of system operations and access.

● Followed client specific policies and procedures.

● Escalated high priority work orders in a timely manner following standardized policy and procedures.

● Interfaced daily with vendors, facility managers, customers, technicians and upper management to facilitate the follow of maintenance work in customer facilities.

● Prioritized work to achieve client contractual performance standards.

● Provided work order follow-up and reporting as required by established protocols.

● Utilized Lucent Technology to log in and out of the phone system.

● Provided accounting and administrative support for the Project Manager, Chief Engineer, Facilities Manager, and the US Air Force Facilities Department Superintendent.

● Primary responsibility was to ensure accounts payable reports, accounts receivable reports, and time cards were accurate and without grammatical error; familiar with Siemens CCTV and Building Technology Systems.

● Processed SQL reports, compiled, and reviewed payroll data from employee time sheets and other records to ensure payroll accuracy by identifying errors and correcting them; assigned any other projects or duties as determined by the Project Manager based on the Projects needs.

● Provided administrative functions such as personnel actions, initiated service work orders for the preventive and unscheduled maintenance request.

● Researched and responded to vendor inquiries.

● Performed accounts receivable processing, entered purchase orders for the purpose of purchasing materials, equipment and supplies.

SUPERVISOR

Center Plate-Washington Nationals - Washington, DC,40-70 Hrs. Weekly 2008 to 2009

● Managed all activities associated with operating four concessions that produce daily revenue of at least $10,000.

● Monitored / tracked all financial and perishable resources for daily, monthly, and seasonal inventories, audits, and closeouts using various computer programs and accounting software.

● Coordinated and administered training for at least 20 personnel / staff to ensure optimal customer service, adherence to alcohol compliance policies, conformity with financial and budgetary directives, and safety for visitors and staff.

● Served as liaison between Ball Park General Managers and concession staff.

CUSTOMER SERVICE MANAGER

Home Team Advantage Realtors - Accokeek, MD 40-50 Hrs. Weekly 2006 to 2008

● Managed a Portfolio of 130 Single Units, Direct and Controlled the financial and operational functions for several Commercial Leased spaces.

● Researched MLS listings, kept schedules, arranged meetings, and prepared proposals and marketing material. Created mass mailing lists.

● Negotiated bids for renovation, scheduled appointments and attended required meetings.

● Maintained realtor's calendar and maintained the office filing system in MS Access, developed inspection schedules in MS Excel.

● Engaged in the selection of contract services, vendor negotiations for service agreements, and day-to-day monitoring of vendor performance to assure full compliance with standards established within the respective service agreements.

● Managed the administration of all tenant leases to assure full compliance with lease provisions, also participate in the timely collection of all rents and in appropriate actions to lease available space within the buildings

DEPARTMENT HEAD/PROJECT COORDINATOR

The Home Depot/ At Home Services 40-50 Hrs. Weekly 2004 to 2005

● Trained and led a team of 8-10 employees in the Kitchen and Bath and Pluming Departments

● Prepared weekly Loss Prevention Reports and adjusted as needed for merchandising and sales purposes

● Designed and created special orders and tracked projects from start to completion

● Daily communication in person and by telephone, coordinated with clients and contractors, prepared and balanced accounts.

● Received Excellent Employee Award, 2004

BUDGET ASSISTANT

US Department of Housing and Urban Development 40-70 Hrs. Weekly 2000 to 2003

● Responsible for the office's Legislation/ Issuance/ Handbook Review System; ensured proper review and deadlines were met.

● Assisted in preparing projects that required compiling information/and or creating presentations and summaries for the CFO, Agency Secretary, and Principal Staff. Assist with all Personnel action and SF50 preparation. Aid with On Boarding for New Hires, create and established New Hires Training. Processing actions in human resources (HR) information systems, providing face-to-face New Employee Orientation and completing all pre-employment screens/requirements for new hires.

● Prepared charts, tabular tables, memorandum and other budget material via EZ Budget (the Departments Budget System), or in MS Excel, Word and PowerPoint.

● Assisted in the formulation and preparation of Departmental Briefings, Justifications, Press Books and Releases, collected, assembled, reviewed and finalized data and Congressional Questions and Answers for Senate and House Hearings.

● Maintained contact with the Director of Budget, Budget Officers and Chiefs of Staff.

● Gathered data and materials from Program areas to help facilitate the Budget Process. Hand delivered the Budget to the Office of the President (OMB) and the Congressional Material to the Staffers at the Capitol.

● Planned and developed special budgetary presentations and graphics for the HUD Budget Summaries /Questions and Answers Submissions.

● Awarded Outstanding Employee, 2000 To 2003

HELP DESK SUPPORT SPECIALIST

Department of Labor-OSHA-OMDS - Washington, DC 40-50 Hrs. Weekly 1999 to 2000

● Supported the Y2K Project in collecting, filing, analyzing and compiling the data for final preparation.

● Structured the Business Continuity and Contingency Plans (BCCP), by using documents contained examples and guidelines that had been changed, altered and communicated in countless numbers of extended meetings, briefings, emails and interviews that included my assistance in preparation of or edits needed for the completion.

● Initiated phone calls to the other BCCP team members and Regional Directors for inputs, changes and edits; prepared and transmitted the initial information packages to the Regions.

● Arranged the teleconference meetings for the Director, BCCP Staff and Regional Directors; reviewed the BCCP document and made comments on the data or analysis that it entailed.

● Kept the calendar of meetings, revised updates and changes as need to the daily schedule for the Director and provided an electronic schedule and hard copy.

● Kept accurate records and generated reports of the BCCP Emergency Laptop distribution for remote access installation and arranged the outside courier delivery to the original sites with OSHA (National and Regional Offices).

● Served as a Help Desk Assistant, received calls for the Office of Support, entered into database and related a solution to the user.

EDUCATION

A.A. in Communications

University of Maryland University College

2003

CERTIFICATIONS AND LICENSES

Financial Manager, USDA Grad School (2001-2002)

Licensed REALTOR 2014-2020

MS Office Suite Certified (45WPM)

Maryland Home Improvement Contractor 2012-2018

Other Federal Service:

US Census Bureau 40 hrs. weekly (2016-2017)

USPS Mail Carrier, 50 hrs weekly (2017-2018)

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